Great location, clean facilities. Great bar staff. Spa was great. Room spacious and comfy. Food was delicious and drinks reasonably priced.

Housekeeping left room open one day and on last morning Rudely banged on our door at 11:05 telling us we should have checked out when I had booked a late check out till 12. House keeper basically didn’t believe us and told me she was going to check- was this not communicated to the house keeping staff?? Ruined our last hour as ended up packing up and checking out before 12 after that as felt rushed to leave.

The stay itself was great. It was clean and we enjoyed our stay.

We paid £233 for our room for one night. On top of that, we had to pay £15 for parking and £15pp to use the spa. I would have expected the price we paid, we were, at least, entitled to use the spa facilities.

The room was well furnished and the bed was comfortable. The hotel itself was not noisy. I could turn the heating down in my room which was important to me. The option for £5 credit for forgoing room service is a great idea. I put it towards a glass of wine with my meal. The spa is excellent and I enjoyed a lovely massage a d morning of self-care in the spa which made for a very nice day.

Unfortunately the pattern of dishonesty in the world means that guests can't be trusted to pay their bill when they leave. I had to go back upstairs to get my bank card to 'pay-as-you-go' for my dinner. It would be good to have been informed of this when I arrived. Also note that the £5 'no room service' credit does not go directly on your account and the bar staff won't have heard of it. A voucher is issued by reception. Again, communication of this method would have been helpful. The accounting at reception is not linked to the bar. One last thing- the hotel sends a LOT of emails prior to the check-in date. It's a bit too many. Yes, I get it, you want to sell stuff. Half the number of emails would be fine.

Room was fine, breakfasts were excellent, Evening meal was generally good. Benefitted from the half price house wine hour! The spa was lovely. The staff were, without fail, friendly and helpful.

More toiletries in the bathroom, just two tiny bottles, not replaced. I would suggest a notice in the relaxation room in the spa advising that it is a quiet place. On one of our visits two women were nattering to each other constantly with no care for others in the room. We had to leave. One of my meals-chicken supreme- was cooked beautifully but the sauce was tasteless. Parking is way too expensive.

The hotel is clean and very well managed. I chose this hotel because of the spa and location (distance to the beach)and it did not disappoint. It was clean and staff were efficient and professional. It is quiet and although we only had dinner once (fish and chips) it was very nice. Drinks and food are reasonably priced. If you are a fussy eater and have not experienced Bournemouth - there is food local, you just need to find it! The room was very warm even with the heating off - but I’m not complaining as I am easily cold, others may not appreciate this.

The jacuzzi was out of order for one out of a five night stay, but sometimes these things cannot be helped. The gentleman working in the spa at the time, worked to try and fix it as soon as he could.

Location of the hotel is brilliant, very close to town and the beach if you like a stroll, local pub in walking distance. There's plenty of parking in the street to save money by not paying at the hotel. Breakfast was included and had all the options needed to start the day.

Within the soa the ladies changing rooms and toilets were closed and we only found that when we entered the spa, the sauna wasn't available on the first day either. I had only booked the week before our visit but all treatments were fully booked which was a little disappointing.

Breakfast: The breakfast selection was okay, sausage and bacon were really good. The small variety of pastries were good. Room: Really happy with the room, especially having a smart tv with Netflix, youtube and other relevant streaming apps! Gym: Really good facilities, good variety of equipment, very clean, i wish i had more time to make use of the pool and spa facilities.

Breakfast items could have been better quality - eggs were a very strange texture, i suspect they were carton / powdered. Hash browns were not crispy, they were soggy. Room: Being located at the top of a busy creaky staircase on the 1st was a bit of an annoyance, but just a gripe from me more than anything.

it was in a good location, everything was clean, the staff were friendly and helpful and the breakfast was lovely with good choice.

The basement pool looked a bit murky, we paid £20 each for spa access and then was expected to pay for the hire of the robes on top of this which I felt was a bit cheeky! There was only one bar staff member attending to the bar and whilst I was waiting for my drink at the table as she had said she will bring it to me, she then began clearing tables, when she was back at the bar I then had to remind her I was waiting for my drink, which she did then make and bring to my table - maybe have a glass collector or another member of bar staff on during busy times would be helpful?

The Spa facilities were absolutely amazing, the restaurant was spotless and clean and the double rooms were terrific, the bathroom and the room as a whole was fantastic. The product that they provide for your hair, face and body makes you smell amazing all the time too and the staff from front door- maintenance staff and the spa staff were all great.

The breakfast options may need to add few more varieties with both hot food options, fruits, jams or spreads- nevertheless breakfast was good! I was disheartened with the fact that you had to pay for the dental kits. All other hotels I have stayed in, those are usually free and not chargeable.

This really is a great hotel. Usually I never book under 4 star and an extremely fussy. This hotel exceeded expectations. Able to park cheaply or for free on wide road. Excellent breakfast. Staff were very polite and helpful/efficient. Huge bed (we booked best room) and extremely comfortable, quiet night sleep. Couldn’t ask for more. We walked a bit further on day 2 and found some nicer bars and restaurants than those which were immediately nearby but would really recommend the Goat and Tricycle pub!

Nothing, just a bit further from best bits of Bournemouth but we like a nice stroll so didn’t bother us.