A pleasant all round place with helpful staff. Decent value.

Not that convenient if you're on foot from the railway station. Don't make the mistake I did and try and walk along Wessex Way which looks like a direct line. It's the busy by-pass, has no paved footpaths and is very awkward to find your way off and on. You have to do a detour via the town centre. The hotel provides a helpful street map which you need in Bournemouth as nothing seems very direct! I had a noisy neighbour upstairs stomping around on the last night but that was just some twit who thought the rooms were totally sound proof.

We loved the pool, it was warm, open all day and a stones throw from the rooms. The staff were especially wonderful, kind and helpful. It's a wonderful hotel, it's huge. The family room we stayed in was massive and practically had 2 separate bedrooms with a glass door and sustains separating the kids space to ours. The bathroom was on the small side but it had a bath so that ticked our box! It's almost like travelling back in time with the decor and style and feel of the hotel but that's what gives it so much charm. We all thought it was wonderful to stay somewhere different for a cheap weekend away. The breakfast was great at £6 a child and £9.50 an adult. A choice of cereal/porridge and full English, tea, coffee, juices etc all bought over to you no buffet. We gave the waitress/bar lady a generous tip as she was so wonderful and hospitable, especially towards my young children. She even put the disco lights on in the bar and there choice of cd! They were very happy. All in all a great, spacious, fun stay. And excellent value for money. Thanks again We will be back !!!

Nothing

The family room was large enough for us 3 friends down from London and lincolnshire for a funeral, staff very accommodating, we arrived early and were allowed in our room as it was ready so we could relax a little after our long journey, before heading off for the said funeral. The pool was great, very relaxing in the morning, well worth the money for an overnight stay

The tea and coffee facilities weren't safe. they were too close to a bed and even though it was a family room, only 2 cups and 2 glasses, this needs changing, the radiator couldn't be turned down, and the room was like a sauna. The shower was either hot or cold couldnt get it in the middle after trying for 10 minutes.

l liked the swimming pool and jaquzzi although it wasnt working fully. l liked the free parking which was the main reason l chose the hotel actually. My boyfriend was already booked in anyway

some noise from residents and banging around but not a lot. Good job l wanted to get up in the morning as the coaches being started up woke me anyway! Obviously its a bit unfortunate that the road complete with road works was built after the hotel was built with a fly over going near the hotel. I am interested in booking a coach holiday visit probably with james kohli sometime maybe xmas time or next june will look into that,

It’s a very quiet hotel which is nice, receptionist was lovely. The size of the room for the price we were very impressed with. We were staying there to go out for our friends 21st birthday and it was a nice easy walk back to the hotel even late at night.

We felt like the bathroom and the floor in particular wasn’t cleaned thoroughly as there was hair on the shower wall and in the bath. And a few bits on the floor like hair bands and stuff under the bed

Jessica was by far the most loveliest person you could meet, all ways curtious, polite a very good sense of humour and the best smile you could imagine. Laguna hotel management you most likely do not no you have a star in your team you must give this lady a pay rise before somebody else head hunts her she thoroughly deserves it. From first thing in the morning serving breakfast to last thing at night running the bar on her own nothing is to much trouble for her. She was the ONE person that made my trip so enjoyable.

Would of liked a bit more for cooked breakfast, two of everything instead of one.

The property was in a great location just ten minutes walk to the town centre through half the park along a beautiful stream and wildlife After reading other reviews I was prepared for some bad sights but honestly couldn’t complain at all it was clean and tidy … maids came every day and restocked towels and teas etc and the bathroom was clean it was just the bed linens were old and outdated but that makes no difference to us.

It was a very big place and even though parking was first come first served basis we always found somewhere as there was a select few spaced just off the property too There was a play shed with table tennis and pool table which was free to use And the pool was open longer than stated online which was great at night for a last minute swim with the kids The bar was lovely but is very short of entertainment and even though the whole place was clean and tidy I would say the pool area is it desperate need of a revamp and deep clean however this didn’t stop us from using it

The pool was good fun for the kids. Room size for a family room was quite large. Good value for the price you pay. Location was good, a long walk from the beach but it was fine as we would stop by the local Tesco express and shops at the triangle to pick up necessities or grab breakfast, so it was worth the stroll. We were able to get late check out till 1pm and it was very reasonably priced. Staff were nice and we were provided with extra towels when needed.

Bathroom was very small and shower water pressure was bad. The breakfast finished at 9.30am which I was disappointed with as I'd have hoped it would run till 10am.

Really clean and welcoming despite the rather dated. carpets and decoration. Really quiet every late evening. Super clean towels and bed linen.

The television in our room came on at 12 -30 a.m every night. Reported it twice to no avail. In the bathroom no shower screen and no grab rails. Very difficult when you are 78 years old.

The room was lovely I had a family room and myself and the children felt very comfortable on our stay. The staff were friendly, we felt very relaxed there especially when on the patio relaxing on the loungers in the sun. The kids loved the pool and also the games room which had a free to use pool table and table tennis, liked having the drinks vending machine which the cans of drinks were lovely and cold.Bus stop near by for town or the beach. We had such a lovely time here and wouldn’t hesitate to book again. Thankyou for our lovely stay.

Nothing we loved our stay