The staff were really helpful and friendly. The room was lovely, everything in it was well thought out and the bed was really comfortable. Breakfast was spot on. Definitely stay here again .

Nothing

Breakfast is included in the price of the room, and was exceptional. Everything was freshly prepared to order by a chef, no self service buffet and tired cooked eggs. Instead we had a menu of traditional favourites, and a wide range of continental and brunch specialities. We had unlimited drinks, all freshly made. All the staff were very helpful and nothing was too much trouble, there was always someone available to help and advise.

Our 'cosy room' was well appointed and the bed was large and comfortable, but it was not ideal for people of our age. The bed could only be accessed from one side, so one of us had to climb over to the far side, and could not get out without disturbing the other. Also being right next to the window meant that the curtains had to remain closed. Fortunately, when a larger room became available on the final night of our stay, we were offered an upgrade, which was very welcome!

We booked here for a last minute pet-friendly weekend away to Bournemouth. The rooms are very cute and cozy - we stayed in the smallest type available, the Avon, but it didn't feel cramped. The bathrooms feel modern and clean. The pub menu for lunch and dinner downstairs feels unique from other pub menus, and had quite tasty options. The noise from the pub below wasn't ever an issue. The beach and town centre are about a 30minute walk away, or just a few minutes drive.

The carpets are a bit stained in the room, but perhaps that's to be expected at a dog friendly hotel with carpets. Our room was facing quite a busy road, so you hear traffic most of the day, but that didn't bother me. The shower pressure was also a little bit weak in my opinion.

Lovely room very clean and to my style perfect to visit family near by, good value and breakfast good quality Although breakfast was nice , there was quite a delay as there were around 28 breakfasts to do for a load of language students that took up quite a big area of the breakfast area , so I asked to sit away in a quieter area away from them to have my breakfast in peace, i asked for more tea as the first serving was too cold to drink the rest with my delayed breakfast. as I was enjoying the breakfast a large group of students stood by the entrance making a lot of noise and bouncing balls in the bar area I said to the boy ‘ excuse me can you play with that outside I’m trying to eat my breakfast’ ( where were the adults looking after the students ?) and staff could have been aware of my situation. also had to ask for butter and brown sauce ! Which kind of tainted my morning relaxed breakfast time , staff member did apologise after I mentioned what happened , maybe i picked the wrong time for breakfast or staff shortage / concentrating on the larger party of people ??

Excellent value for a weekend stay near Bournemouth. Very conscientious and friendly staff. As we checked in the reception gave us a room not facing the main road too, a gesture much appreciated. The room is nicely decorated with lots of small nice touches (e.g. Roberts radio, Bramley toiletries, etc) along with a very comfortable bed. Our rate included breakfast and it was very good food. We felt spoiled for our visit and would wholeheartedly recommend this place.

The mood lighting might have been overdone as there wasn't a main light to illuminate the room. Our room unfortunately situated above the kitchen so at one point I could hear them playing the music, but the staff was very quick to tune the music down.

Very cosy hotel. Comfortable bed, ample supplies in the bathroom, large walk-in shower. There was even s DAB radio in the room. Good sized flat screen TV with Freeview. The room was quiet. Fresh milk for hot drinks in the room, not those silly little pots. The restaurant was not in the least like the standard pub restaurant or pub grub. Everything pretty much cooked to order. The fish and chips were phenomenal, huge piece of haddock with a batter so crispy it was unreal. Very good tartar sauce, no overload on chips but, sadly, no mushy peas only "minted" (which weren't). Eggs Royale or Eggs Benedict highly recommended for breakfast. The Butcombe breakfast also very good. Bar amply stocked with great ales on tap, great house wine and a good choice of spirits. Express check in and check.out very useful. If we visit Bournemouth again we will re-book.

The lighting in the bedroom was very dim, no good at all if you wanted to read. For stays longer than a couple of nights there was inadequate storage. Long hanging rail but only 10 coat hangers ( I didn't enquire if more were available.)

We stayed in the Southbourne room, amazing spacious and well maintained. We have stayed at the Pavilion a few times now, and Chris is always so accommodating and very knowledgeable of the area.. The little touches they provide are great, such as freshly ground coffee, cafetiere, and baked cookies. There always seems to be parking available, and the pubs decor is very tasteful.

Breakfast was included in our stay, and a varied menu to accommodate everyone's palate. The only downside was the waiting time , and although the service from the waiting staff was good and they were attentive. We were never informed of how long the wait would be. However, when the breakfast arrived it was good and well cooked.

A delightful find. Beautifully presented, with a lovely atmosphere. We received a warm welcome and shown to a spotlessly clean, beautifully decorated room. My only reason for the 4 stars,which is the room, although a Kingsize room...its a double bed. If I had known,I wouldn't have booked as I have a 6ft 2 stocky .husband. we didn't have a great nights sleep because of the bed size. Breakfast was actually one of the best breakfasts we have had, 5 stars to the chef. Would we return...if they had a kingsize bed for the same rate... absolutely.

King room..with a double bed

The room we had was the Avon what a lovely quint room it had everything we needed a little fridge with fresh milk in a 2 bottles of water , even a radio with relax music was playing when we went in and there was pillow mist on the bedside unit . The hand wash and other bath items were lovely to the point I am looking to order some , the breakfast service was great we both had the full English everything was cooked fresh and presented lovely there was enough on your plate without feeling stuffed ,if your still hungry you can order toast or pastries and you also get tea or coffee and juices If we're down south again will definitely be using the pavilion Arms for our stay .

There was nothing not to like

The staff were warm and welcoming. Nothing was too much trouble. The room is beautifully appointed, and the bed and bedding of a great standard. The bed was the perfect firmness for me. The hospitality tray was stocked with quality products that were much appreciated. The fully stocked mini bar was excellent as well. Loved the bathroom, too!

The large plant, the fret work on the front of the table, the lamp bases, and skirting (especially behind the plant and bedside tables) need a deep clean. The beautiful sash window and surround also need a deep and thorough clean. I'm not sure the floor was vacuumed thoroughly.