The interior of the hotel was well maintained and matched the era of the building. Our room was spacious, clean and well equipped with twin beds, 2 armchairs and a coffee table. A large tv was on the wall above a good size dressing table. Plenty of wardrobe space, but a lack of drawers for smaller items of clothing. There was a reasonable selection of tea and coffee, including a coffee pod machine. The bathroom was very clean and spacious with toiletries. Could do with an extra shelf or small table.

Could do with some hooks for hanging outdoor coats, not in the wardrobe! Mattress was a bit hard for us, maybe time for replacing, but we did have a decent night's sleep non the less. Don't like using toiletries from a large bottle that have obviously been used by others. There was minimal information in the room ( about the hotel), instead we were expected to take a screen shot of a bar code. Neither one of us is able to do this, so we couldn't access any information.

The property was so lovely, traditional and cosy , all the staff were friendly and efficient. We stayed in a superior double room, the room was beautiful, spotlessly clean, and well thought out. Bed very big and comfortable! Parking was so easy, we parked in the small car park across the road from the hotel, but there was also plenty of spaces directly outside or in the car park at the rear. We ate dinner at the hotel on our second night, the lady who served us deserves a special mention for her energy and efficiency, she had long dark hair, but we didn’t catch her name. We will definitely return to this hotel again, we enjoyed our stay so much. Thank you Castle Hotel!

Nothing !!

Great central location in the centre so close proximity to the independent shops, a five minute walk to the Castle snd pretty Quay. Bonus is free hotel allocated parking in the historic town. Restaurant food was very good and service by friendly, approachable staff enhanced the stay. Gemma was particularly helpful even when busy. Breakfast was relaxed and plenty of choice on the self service buffet with four or five cooked options to order. We enjoyed a homemade afternoon tea that was delicious. The ambience of the hotel ensures you feel very relaxed and safe whilst there. A historical tradional hotel with clean modern facilities.

Nothing not to like here ..... However we did think the restaurant decor was very dark and could be lighter and brighter as not much natural/artificial lighting, but that is more about personal preference and taste!

Lovely period features, modern renovated rooms but still in keeping, cosy, lovely little touches like tissues, water, radio, toiletries, games, books etc - very thoughtful to the visitor. Breakfast was delicious using tasty quality goods, staff excellent in being attentive and serving us endless coffee. This service was repeated throughout our stay with nothing too much trouble. Also had an evening meal which was simply delicious to celebrate a family birthday, so extra touch of free meal very welcomed. Car parking availability was good, bar and choice of drinks just right.

Nothing - everything was perfect and the staff made it a wonderful weekend break!

Fabulous staff, made is so welcome with our dogs. Breakfast is excellent with the nice touch when they brought the 2 dogs small pans of sausage for them to not feel left out. Wonderfully in the centre. Hotel parking. When I have been to Conway in the past, it's been so busy that going in January was very pleasant and could easily get in the pubs. We went with friends they stayed in room on the first floor the room they had was bigger with a bay window. Maybe it's worth asking for the room that sticks out over the front door. They have dog friendly rooms that welcome the dogs with bowls and blankets.

The only negative was it's was a bit too hot in the bedroom. We did lower the radiator, but the towel rail in the bathroom gave a lot of heat.

The hotel was beyond expectations. The reasonable price, an added bonus. This is a charming, period building, with period furniture. The property is clean and obviously well cared for. There were little (and adorable) touches left in the room (such as a welcome note and "do not disturb" duck!). We also had dinner in their restautrant. The menu contained a courgelously ambitious selection of modern, gourmet fare which was served with decent execution. Where the hotel was a 9 on 10 (and we never give a 10 rating), the dinner served was a 6.5 on 10. It is importnt to acknowledge that we dined during the off-season (winter) and late into the evenng. The staff were all very professional and welcoming.

The menu looked fantastic, and I wish it was better executed.

Exceptionally friendly and helpful service, large very comfortable rooms with huge beds, lovely areas to hang out and fantastic central location with parking. We made a last minute booking with our dog late at night and we were made feel so welcomed. Everyone was so very helpful to us. It was such a really lovely stay and I look forward to returning for a longer stay in the Castle. Highly recommend. Conwy is a beautiful coastal town with fantastic restaurants, lovely walks, everywhere is super dog friendly. The Castle is right in the middle, perfectly located for exploring.

The staff were excellent - as my wife had not been feeling well, we decided to stay an extra night before travelling back. The receptionist, Carol could not have been any more helpful in securing us the last available room. She also delayed our checkout for the first room until the second room was ready, three hours earlier than normal, so that we could go straight from one to the other. The second room was a Junior Suite which was beautifully appointed and extremely spacious.

I hate to criticise anything in this well run hotel but I have to say the meal in the restaurant on the first night was a severe disappointment. My 'gourmet burger' was dry and overcooked with a claggy cheese sauce that had seen better days and very average chips. To their credit they removed it from the bill when I complained. My wife's risotto was passable at best. Breakfast the next day was much better however, and I can only imagine it was a blip on the chef's part the night before. The bar allows dogs which is always a negative for me.

It's always been a firm favourite location is great, lovely staff cleanliness in the hotel is throughout!

Just felt this time after 2yrs since our last visit looked a little tired in the corridors chipped paintwork and dated wallpaper etc. The cleaning is impeccable but the decor let's it down. The main lounge at the front needs some TLC also looks tired, more publike with the gastro food and plainess of the furnishings. The menu could be more imaginative with specials. Miss the poached haddock on the breakfast menu.

It was central, was very clean and comfortable, most of the staff were amazing, friendly and accomodating

The night porter on the Saturday evening, the resident bar stays open until 12 midnight, at 11.15, myself and Fiancé and 4 Americans were waiting at the bar to be served, the night porter refused point blank to allow us a drink, saying he had had no training on the bar and didn’t know how to use the till. Myself and my partner had been for a lively meal and just wanted to have a drink before going to bed. This tainted what had been a wonderful birthday weekend. He wasn’t exactly rude, but had no customer service skills at all.