The room had all we needed. The bed was very comfy, we slept well. The staff were pleasant and the breakfast good.

In our part of the hotel there was no lift and a lot of stairs, it was like a warren. The signage was hard to understand. I was never informed there was no lift and I find steps a problem. And the unclear signage meant we walked even further up and down stairs! I think the hotel should make it very clear there is no lift in that part. I definitely wouldn't stay in that part of the hotel again, it was very frustrating the way this wasn't made clear.

Breakfasts were great. Ample buffet plus a variety of cooked options. The hotel location is great, with an Edinburgh Tram stop right outside. This made transportation to and from the airport very easy. Walking distance from all of the sights, many restaurants in the immediate vicinity, and also many with a 15 minute walk. This particular Hotel Indigo location is also much quieter (less automobile traffic and foot traffic) than the sister location on Prince's Street.

The room could use some sprucing up. A few electrical items were not working- heated towel bar, lighted mirror, and some electrical outlets. The fridge was also not cold enough to safely store food. The staff did try to fix these issues, but only the lighted mirror was able to be fixed. We weren't overly bothered by these things, but thought the staff should know.

Spent four nights at the hotel, had a very pleasant stay! The room was impressive, even with some signs of wear and tear here and there. It was very clean, spacious and had a super-comfortable bed - that was firm enough, and not soft. Very nice to have a bathroom with both bath-tub and a separate shower - truly great! As I was unfortunately a bit struck by a cold and felt a little under the weather on my trip, the comfortable room was very nice. The hotel has a very unique boutique charm, with friendly and welcoming staff. The breakfast was very tasty and delicious - and a lot of choices for hot dishes. Felt like being at a restaurant every morning. The location was central and great for walking to sights - and for reaching buses and trains nearby. Also great coffee-shop (Triple-Tri) just outside on the street - as well as a Tesco grocery-shop and a mall around the block for necessities.

Very easy to hear everything that happened in the hallway, people coming and going - as if the door was not closed. Apart from that and a missing toilet brush, everything was fine!

Very nice modern hotel with lots of quirky decor. Was put in a room on a nice quiet corridor. Great location- round the corner from the train station and not far from the city centre. The staff were excellent- very pleasant and helpful and accommodating to any needs/queries. Was able to get checked in early so had more time to explore! The complimentary drinks and snacks in the fridge were a very nice touch and the little bits for my dog were also nice!

There was a loud clicking noise that went off intermittently- not sure if it was the fridge or the thermostat- but especially during the night it kept waking me up as it was that loud. There was a smashed beer bottle down the steps outside the hotel and all over the pavement- had to move quite a bit so my dog didn’t stand on it but there was too much- unsure if from the hotel but if it was, possibly no glass outside to prevent it happening again!

I stayed with my mother for 4 nights and we loved this hotel! The room was large and comfortable with high ceilings, including the bathroom. It was also super clean. There was a fridge and teapot/coffee pot in the room along with complimentary water, canned drinks/soda, hot cocoa, and snacks, which were replenished every day! The staff was very helpful and friendly. Our rate included breakfast, which was always delicious! The location was very convenient - just a short walk to St. Andrews Square and we could walk almost everywhere. Tons of restaurants are just a short walk from the hotel and the tram stop is right in front of the hotel, which makes getting to the airport so convenient. We would absolutely come back here again and highly recommend this hotel to anyone visiting Edinburgh!

We loved everything! I honestly can't think of anything negative to say about this hotel or our stay!

The staff were great. We visited to see Taylor Swift, and they had made a big effort with friendship bracelets and a bottle of Prosecco in the room on arrival. Given that they were so busy, we were also very pleased to be able to check in early. It was very clean and despite the bedrooms having earplugs, we couldn’t hear much street noise given it central location. Let the Scottish touch in the free minibar of iron bru, Scottish water and tunnocks wafer biscuits, much needed after a 10 hour concert experience

It was very expensive, but only because of the concert we went to and the nights being busy in edinburgh

We got the biggest room in the building so it was quite spacious. No idea how it compares to the other rooms but we would ask for it specifically if we go again. The location was near new-town so that was great.

It was a bit of a maze to get to the room from the check in desk. Also, if you’re using a near car park, you’ve got to lug your luggage outside pretty far. There isn’t an unload zone near the hotel but some people just block the road to unload. Being foreign and in a hired car, we aren’t about to challenge the norms as we don’t fully understand the norms.

Good central location. Breakfast selection was excellent with vegan options like porridge with plant-based milks. Kettle in room for tea and coffee making (with decent sized mugs) and a few freebies in the mini-fridge - bottled waters, IRN-bru and tunnocks caramel bars. All staff very friendly and helpful. Bar looked good but we didn’t drink there.

Our room was a bit dark, looking out onto a windowed wall and the laminate floor wasn’t wearing well with gaps between the boards - ie no big problem! It was a bit pricey but compared well with other Edinburgh hotels.

Comfort and unusual decor of the room, plus the treat of hot chocolate drink as well as tea and coffee. Cooked breakfast was cooked when chosen, so much nicer than having food which is kept hot, and this was brought to the table. All the staff went out of their way to welcome visitors personally, remembering our names, and were very helpful

The drawback that taxis are not allowed to stop outside the hotel, and you have to walk 4-5 minutes to the waiting place can be a difficulty. The hotel cannot change this; it is a drawback of staying in a historic part of this city.

Good location 5 mins walk from the bus station.

The check in was not good. We arrived at the hotel at 13.30, they told us that our room would be ready at 15.00, we left our luggege and when we came back at 21.00 our luggage was still in the middle of the reception and the check in was not done! The room was small and the floor was not level and had an incline. The ceiling was slanted leaving very little space in the room where you could stand up straight. In general the staff appear to have an indifferent attitude and felt unwelcome.