The room had an amazing view

The toilet light was on a sensor and in the night when you got up to use the bathroom it went on and it was very bright. The toilet was very close to the bed, and the only way you could turn the light off was to keep turning the lights off, on the keypad next to the bed. And one time by accident I hit the open the curtains button so at 3 in the morning all the curtains were opening which then woke my husband up, as well as the bedroom filled with the very bright light from the toilet that never seemed to turn off. It was much too bright. I would definitely not stay there again because of this, as I am a very light sleeper so a bedroom filled with a very bright light every time you visited the loo was not conducive to a restful sleep.

Warm and attentive staff who truly resonated with the five-star hotel vibe. The location is excellent, very convenient for shopping and dining.

Questionable room layout for a deluxe option. The open-plan bathroom overlooks the bed, which lacks a headboard, and faces a floor-to-ceiling window. The curtains did not provide sufficient blackout, making it difficult to sleep well. The corridor was quite noisy at night, with frequent sounds of people walking, talking, and doors swinging.

Great location, great facilities, beautiful views

I left a really expensive item in the room when I left and tried to contact the hotel 18 times during the week and no one picked up. I had to keep calling until someone picked up then to be told my item wasn’t there, I then explained it was an expensive item and then out of the blue the item was found. As you can appreciate it doesn’t sound like someone is trustworthy.

Staff were amazing from check in to check out. Got checked in 4 hours earlier than expected which was great. Concierge were exceptionally helpful and wow what a beautiful hotel. Location is unbelieveble and definetely the best place to stay if you like shopping. Even the room service staff were incredibly kind. Felt so welcomed and treated like royalty.

Breakfast fine once we found which floor it was on

An awful lot of money has been spent on this hotel including the rooms. The design of the room was not great. The opaque glass on the shower and toilet is no good , it does not feel private. The door of the toilet opens into the room and more than a silhouette can be seen through the doors. The shower door hinges out spreading water as is does and you cannot put a bathroom mat there because of the arch of the door opening. Why in what was a beautiful room put a worn style carpet down the look of which will soon look dated and more worn. All the staff extremely helpful and polite

Well located, good staff, clean, unique room layout, lots of complimentary treats

I love a great hottub and did not blink twice about paying sixty pounds for a private tub, experience shower, and sauna. But the hot tub experience was poor - the tub was not jetted, just a few bubbles; the private room was very warm - the design should have included the ability to open a window; the experience shower was sold as “the pressure may be too much” and I guess compared to the weak shower in the suite we had it was stronger but it was certainly not a powerful shower. I canceled my other bookings for this experience.

Top class hotel, modern and comfortable with friendly, helpful staff. Take the time to go to the 11th floor with views of the whole city.

The gym facilities should be provided as part of the hotel’s facilities and not as an additional charge.

Everything was amazing! The property was beautiful and very comfortable. Everyone on the team was incredibly friendly and welcoming. Bolaji was especially outstanding, he was super helpful, always checked in on us, and offered great recommendations whenever we asked. He told us about the fantastic movie selection and pointed out interesting areas around the city. Ben from concierge was also amazing, very helpful, and gave us excellent suggestions for places to visit across Scotland.

There was nothing we didn’t like. Everything met or exceeded our expectations.

The beds are really comfy and the rooms a nice size. Shower perfect. Doormen and reception staff really great, such a friendly welcome each day, gave me a drink on arrival and a water to take with me as I checked out. Staff in W lounge (lounge bit not bar bit) brilliant during the week. I was doing work daily and guy remembered my order each day and was lovely. New, modern hotel with interesting design. Spa amazing. The lifts are so cool. Perfect location. Rooftop views stunning.

Housekeeping wasn't consistent - some days my room was turned down, others it wasn't. Rooms not that thoroughly cleaned, lots of dust, glasses not cleaned, and towels left unfolded and on the side. I stayed for 6 nights and had a note saying my bedding would be changed after 3 nights but it wasn't. Bar staff in W rooftop were quite rude (it felt like I was an inconvenience to them to have to get me a pepsi). Bar manager behind the bar in W lounge was really loud and a bit rude to junior staff also behind the bar (told them he didnt want to hear them moaning and couldn't be dealing with them today) as I sat there. Not as 5* in the details as other 5* offerings I've stayed at.

The staff were excellent, all the staff were extremely helpful, welcoming and friendly. The hotel is modern and the rooms are comfortable, the beds huge are very comfy. The views are very good from the upper floors.

The hotel has very well designed bars and restaurants on the upper floors with great views of Edinburgh. Unfortunately they are pumped full of the same old bar music with a constant background beat that you find in pretty much every hotel bar in the world. When we asked for some real music we were told it was not possible as it was controlled by some system that could not be accessed by staff. Which is bonkers. Such a shame, if whoever controls the music gave some autonomy to the staff, it could be a great unique and adaptable atmosphere rather the very standard slightly too loud not very good bar background noise.