The location. Overall it was a nice comfortable hotel.

Having to get the heating sorted out that wasn't working, but it was rectified very quickly.

Perfect location only 5 minute walk from train station. staff were so friendly, couldn't do enough for us. our room was superb with a huge queen bed, so comfortable and room had a large bay window overlooking views of the Christmas Markets the Wheel and castle. Breakfast was served until 10am and there was lots of choice of hot and cold buffet food, cereals, breads, lots of fruit and fruit juices, yoghurt and pastries. service was first class. we also ate in the lounge and had the club sandwich which was great value for money and again perfect views of the Wheel and markets. Bedrooms are well equipped with Hairdryer in a bag on the shelf, an iron and ironing board and bathroom had lovely fluffy towels slippers and robes and lovely shower gel, shampoo and conditioner. there's a luggage room to leave luggage before and after check in which was great too. We would definitely recommend this hotel and we'll certainly be back.

There was nothing not to like.

Perfect location. Room was large, everything spotlessly clean and well-equipped. The breakfast was among the best I have ever had at a hotel - lots of choice, fresh, and well-managed so things are replenished seamlessly. We had a drink in the bar one night and a bar snack after a long day and evening out too, views from the restaurant area are lovely and the staff were wonderful. We chose the hotel for its location, which is ideal for everything you would want to visit on a first time trip to Edinburgh, but the hotel is worth staying at for so many other reasons. Great value too, we’ll be back.

The location of the hotel is perfect. It is in walking distance of all the main attractions, including the Old Town, Edinburgh Castle, Carlton Hill, Deans Village and Stockbridge. There is a lovely park across the road with a playground if you have young kids. The staff were really lovely. The room was quiet and very clean. Breakfast was really good with cooked options. There is a lovely view of the castle from the dining room. The hotel is really easy to access via public transport. We arrived by tram from the airport. Overall, we had a great stay and trip to Edinburgh.

The hotel is carrying out renovations (at the time of our stay) so a bit noisy during the day, but our toddler slept through.

The room was clean and a good size with a very comfortable bed. The staff were friendly and very helpful. Breakfast was plentiful with good choices. The wet room meant for much more room for showers then small cubicles we have had in hotels previously. Would book here again.

We booked two rooms one for myself and my husband and one for our son and it would have been nice if they had at least been on the same floor if not close by. One on floor 3 and one on floor 7 was not wonderful. After a shower, being a wet room meant that it took an age for the pool of water on the floor to dissipate which meant getting wet feet for quite a while afterwards if we needed to use the facilities again. We had to ask at reception for more loo rolls as we had run out and they were not replaced when the room was serviced.

Location of hotel is excellent. Directly opposite Princes Street Gardens with views of the castle (all visible from the bar). It's just a few minutes walk from the airport tram stop too. Most sights within walking distance. Plenty of good eating & drinking in the vicinity too. Room nice. Comfy bed, big TV, warm shower. Hotel staff pleasant. I was able to leave my luggage at the hotel both prior to check-in & after check out. Checking in & out was easy & quick.

Wherever you walk in Edinburgh shortbread is readily available. Except in the rooms (unless you're in an upgraded room). Tea, coffee, milk provided in rooms but a small packet of biscuits to accompany them wouldn't have gone amiss. The late entry system didn't work either. You're required to swipe your room key to gain access to the hotel, but after several failed attempts the night staff had to come down & let me in. Friends staying in the hotel also said the same thing.

Location was perfect and we got upgraded to a room with a perfect view of Edinburgh castle. What a treat! The staff were excellent - very friendly and accommodating. The room itself was well fitted out and had plenty of plugs.

The room itself could’ve been a bit bigger. It would’ve been great if we could cast our phone to the tv for downtime in the evening. And the bathroom towels couldve been bigger or robes provided. And we got a small stain on the sheets but they weren’t changed by housekeeping which was a bit disappointing but all together a very pleasant visit

Everything was fine, but the deal the hotel has with the parking garage is very bad: you cannot pay from a specific arrival time until the exact departure time when you use the discount code of the hotel. Instead you have to pay for two full calendar days and night, plus the hours in the third day. In our case: we arrived Wednesday 14:00 and left Friday 10:00, but paid for 00:00 Wdnesday untilFriday 10:00: from Wednesday midnight until Friday midnight plus the extra hours on Friday morning. So one pays more than the fee without the discount but for the exact arrival and departure time. In other words, it is a rip off.

The hotel room itself was beautiful and spacious, with an amazing balcony view directly onto the Scott Monument. Despite being right on Princes St with buses operating all hours, there was no disturbance at night - the balcony doors soundproofing is the best I've ever experienced. The room quality and provided amenities were surprisingly high quality for the price, and the reception staff were very friendly whenever we called for any help.

We wanted to have one drink in the restaurant around 4pm, to enjoy sunset over the Christmas market. All of the window seats were full and the staff refused to allow us to sit in the neighbouring tables, although we said we were only staying for one drink, because they were reserved for dinner. At 4pm. Very disappointing attitude towards hotel guests and we chose not to stay as the remaining seats lacked the view.

The reception staff made us feel extremely welcomed when we arrived. They were chatting with us and we felt so comfortable with them. Particularly, this one man, who we didn't get this name, was super lovely to us. He had white hair and he worked the mornings shift. They upgraded us to a new suite, which was a great surprise. I made a note that we were celebrating our engagement and they made it feel even more special. The note and the chocolates were a very thoughtful gift. The dinner was fabulous and we felt so relaxed for the whole duration of our stay.

Nothing