The location. Overall it was a nice comfortable hotel.

Having to get the heating sorted out that wasn't working, but it was rectified very quickly.

Perfect location to explore the city by foot. The breakfast selection was great and the staff was friendly.

Elevators were very slow

Great location, room was spacious and clean. Excellent shower and lots of hot water. Beds were large and comfy, had wonderful sleep. We requested twin beds as travelled as mother and adult son, and there was plenty of space for both of us without feeling on top of each other.

Only negatives were our view of the emergency stairs at the rear but this in no way detracted from all the good stuff (and we barely spent any free time in the room anyway), and that our room key cards had to be re-programmed twice over a 3 day stay when they stopped working. No fridge in room for drinks.

The manager Vicki was so helpful regarding my daughter who got 2nd degree burns from coffee on the plane. Vicki helped us to contact the NHS and seek the appropriate help. She was amazing and was genuinely interested in providing the help and care we needed. Another fabulous thing regarding our room was that due to it being myself and my daughters 20th and 50th birthday celebrations we got a room upgrade with an incredible view of the castle, we also were greeted with flowers a welcome card and a selection of chocolates and cupcakes. Amazing

Everything was perfect

Excellent service - we were upgraded in one of our three rooms, which was a lovely surprise Perfect family arrangement with three separate rooms (one for my wife and me, two for our adult children) Everyone in the family really enjoyed their accommodations and was comfortable throughout the stay Outstanding central Edinburgh location with fantastic nearby restaurants where we had breakfast each morning The upgrade showed great customer service and attention to guest satisfaction All rooms were clean, well-maintained, and met our family's needs Easy walking access to Edinburgh's main attractions

no thing

extremely friendly personnel, central location on main boulevard, close to everything, clean hotel

over all very expensive, but is Scotland !! breakfast average, not too much variety, focused more on scottish style. breakfast to go on early hours can be better, it was no sandwich included, only sweets and fruits. hotel a little bit outdated, needs some improvements, especially balcony windows and doors (7 floor), due to daily noise from public transportation, even during the night and early morning. actual type of frames are very old and not built to protect from extreme noise.

Location very good - however this street is very busy (but we were aware of that) we even got a free upgrade which made the 4 nights more comfortable. The rooms on the 6th floor with castle view are pleasantly large and a small balcony was also included. Thanks for that. The breakfast is really extensive and also very good!

The heating in the bathroom is on full blast 24 hours a day (you almost burn yourself on the towel warmer if you touch it with your bare skin) - and so the room also heats up - it was therefore far too warm in the bedroom. Unfortunately, I was told at reception that this cannot be changed - which is not good. Also, the air conditioning didn't work properly (switched off automatically after an hour and then it got too warm in the room very quickly). Also, the steam extractor in the bathroom doesn't seem to work - it's very humid there and the staff then leave the door open and use it to heat up the room. An unfortunate thing ... otherwise it would be really very good there.

Smooth check in and out. Helpful pleasant staff, Craig a fountain of knowledge on our first morning, filling us in about the history and sights of Edinburgh, food excellent and plentiful. Location fantastic, within walking distance of everything. Fantastic view from the breakfast room each morning of Edinburgh Castle. Would stay again.

Unusual that reception was not on the entrance from the street it was the next floor up. Hotel from the outside covered under renovations or construction?? Fan going constantly outside our bedroom window, would have loved a room with a view of Edinburgh Castle.

I had a beautiful large room overlooking Princess gardens on the 5th floor in April 2025. The view was amazing. I felt very spoilt in my room. The staff were lovely. I had breakfast there every morning and if you book before the day it is quite discounted. The breakfast area is spacious and plenty to choose from, from the buffet style choices. The Hotel is situated so handy to everything you want to walk to and to the train station. Right beside the hotel is Marks and Spencer if you want to buy food or need toileteries as well as pharmacies and other shops. I will definetely stay there again and have recommended it to other people I know who are going to Edinburgh.

Nothing. I loved the Hotel.

Perfect location only 5 minute walk from train station. staff were so friendly, couldn't do enough for us. our room was superb with a huge queen bed, so comfortable and room had a large bay window overlooking views of the Christmas Markets the Wheel and castle. Breakfast was served until 10am and there was lots of choice of hot and cold buffet food, cereals, breads, lots of fruit and fruit juices, yoghurt and pastries. service was first class. we also ate in the lounge and had the club sandwich which was great value for money and again perfect views of the Wheel and markets. Bedrooms are well equipped with Hairdryer in a bag on the shelf, an iron and ironing board and bathroom had lovely fluffy towels slippers and robes and lovely shower gel, shampoo and conditioner. there's a luggage room to leave luggage before and after check in which was great too. We would definitely recommend this hotel and we'll certainly be back.

There was nothing not to like.