I’ve stayed at this hotel many times before. The rooms are nice but the main attraction for me is the pool and jacuzzi. The location and parking are great also.

Couldn’t get a G&T drink at 12.45am. 4 guys on reception and none of them could make a G&T- it was only bottles of beer or wine and you had to pay £4 and have them deliver to you as room service. A central high end hotel like that and they couldn’t do it?!! Come on Crown Plaza Liverpool- get your act together!

Good location, great breakfast, nice swimming pool, helpful staff, generally comfortable stay

Would benefit from a refurb to make the place feel more special and elevate the experience - decor and fittings a bit dated, and also in need of some tlc eg door in our bathroom room rotten at the base, plastic bath side panel cracked. Quite hot in the room without air con, but noisy with it switched on. Windows don’t open which is always annoying

Reception and restaurant staff extremely pleasant, very nice. Breakfast delicious. Use of leisure facilities. Comfy bed.

Shower not great. The fact that I had paid in full upfront and yet a £50 deposit was required. Although refunded on check out, it’s a lot to assume a person has that additional money. They could be a single parent who has already saved up for the trip itself and didn’t have much left.

The exceptional friendly staff and the amazing breakfasts . We also used the Spa and gym which made our stay really good. The room was very clean and it was perfect for our needs. The bar was very nice and the staff could not do enough for us.

The only thing to mention was when i used the gym i went on my own and there were a couple of other women in there there was a very unpleasant man using the stepper and spiting all the time. one of ladies went down to complain and i also complained upon leaving. I do not know what happened but i didnt realise that the gym is open to non guests of hotel.

Room, Location, Breakfast.

you have to go through the entire corridor next to the reception to get to the swimming pool.

Room service excellent - food very good - Main restaurant closed too early in the evening though. We did order from the bar food menu so that was OK - more than one error made with food orders from the bar though on each evening. Staff need to listen carefully to the orders or at least repeat back the order before confirming ? Leisure facilities excellent although many users thought the main swimming pool water temperature was too warm. Hotel location excellent - easy parking - didn't mind the fee to be honest for a city centre location within walking distance.

Unable to open a window at all in the bedroom - understand that A/C should be sufficient but it does make rooms feel a little claustrophobic when you can see the handles have been removed and opening light screwed down - assume this is for safety in case there wasn't a restrictor fitted originally ?

This 2-day stay in Liverpool was a present, so I wanted the quality of the hotel to be above the more basic run-of-the-mill standard. I chose the Crowne Plaza on the back of generally favourable reviews, along with its central location. It didn't disappoint. The location is perfect. It's right next door to the Liver Building and in very easy walking distance to all the main places of interest. And yet it's not right on top of the main city centre either, so surprisingly quiet. The parking here is excellent. They have a spacious car park on site, so I felt confident leaving my vehicle here. We didn't use the car throughout our stay, and were able to leave it in the car park for the duration. As we were planning to arrive several hours before check-in time, and not departing until after check-out, I wanted to confirm if we would be charged extra to leave it. The staff were very helpful when I emailed in advance to ask, informing me that I could park on arrival at 11am and leave at 3pm on the day of departure and would just be charged for 2 days. It's not particularly cheap (£19 per day) but worth the money in my view to know we could leave the car and not be worried about it. The arrival experience was very good - very friendly staff who helpfully provided maps and lots of information about the city (this was our first visit). Our room was spacious, very comfortable, and very quiet. Breakfast was included in our rate and again we were pleased with the quality and choice. The hot food was served in a buffet format, but unlike some buffet breakfasts I've experienced, was actually hot! We also had dinner in the hotel both evenings (mainly because we were very tired from all the walking we'd done on both days!). The menu choices were a little limited, but the quality was very good and there was enough variety for a couple of nights at least. All in all an excellent experience, which really enhanced our stay in this vibrant and fascinating...

Nothing of any consequence

A spacious room, good view over Princes Dock & a few sights of the river. Plenty of nice touches, shaving kit, sewing kit etc I expected a mini-bar but that is not a huge fail! Bed was very comfortable & huge, got an excellent nights sleep. Didn't hear any noise from other guests in corridors or rooms. Breakfast was included in our deal & was fabulous. Hot, cold & continental options. Something for everyone. Particularly pleasing was the great range of Gluten Free options, us GF people are often overlooked, but not at this hotel. We had dinner in the hotel on one night & although the menu did not show GF options, the restaurant manager Lauren was incredibly helpful & talked us through what was GF & what could be adapted. She really was 'on the ball' when it came to allergy needs. The hotels location is great, right near the Pier Head. Its a fair walk up into the City Centre & the shops but an easy taxi ride. We had a wonderful stay & will definitely use this hotel again.

One of the lifts was out of action whilst we were there. It was not a great inconvenience, but meant there was a bit of a wait at busy times. There was nothing else I didnt like at this hotel.

Lovely and clean , great staff , great location, beautiful breakfast with plenty of choice

All brilliant couldn’t fault it

Very nice room, nice staff, very reasonable

When I checked in, my parking was not validated straight away so I was charged as I left the car park a few minutes later but this was rectified by the staff by refunding it on check out. The heating in our room did not work so it was reported to a gentleman on reception in the afternoon who said maintenance would come and check. After coming back from an evening out the heating had not been fixed and nobody was aware of the issue on reception but the on call female receptionist was very helpful and brought up a heater and referred it to her manager to discount our room which he did in the morning.