The hotel is conveniently located, but in a very quiet and comfortable location. I never really heard street noise. Also, the staff is exceptional. I especially appreciated the warmth and helpfulness of Miia. The finishes in the room are top quality, including the kitchen, bathroom fixtures and the sheets/pillows. As this was the third leg of a journey through Europe I especially liked that there was a washer/dryer plus kitchen facilities. I knew that I would not want to eat all my meals out so having a fridge, microwave, etc., made it perfect. I had a wonderful 5 days staying here and would return in a heartbeat.

There are short stairs to get to the apartment I stayed in even though there is an elevator in the building. For me this was not a problem but for others it might be.

We booked last-minute that very morning after a red-eye flight and they got us in a room as soon as possible, apologizing for the wait in the meantime (even though it was before normal check-in time), and upgraded us for free to a better room that was available sooner! The building is historic and the room was gorgeous, modern, spacious, spotlessly clean, and comfortable. Huge, powerful, hot shower. The ultra-modern kitchen was small but fun to cook in. All staff was lovely and helpful and attentive. We accidentally broke a mug and a nice man from housekeeping soon arrived with a "glass bucket" to finish cleaning it up safely. Great location in Chelsea, with Sloane Square tube stop nearby. I could happily live there for a long time if I could afford it!

The only downside was a hassle regarding more coffee pods. These had to be ordered (and paid for) through their app, but didn't arrive... we inquired and they said they are delivered by housekeeping, so were unable to deliver them because of our do-not-disturb sign... so we removed the sign the next day, housekeeping came and did a beautiful job of cleaning... but left no coffee pods. We ended up having to buy them at a shop in the meantime, then inquired again, and someone finally delivered them. It was a few days of a mild annoyance in an otherwise perfect stay.

New brand and clean apartment. Great location in rich part of London. Everything was excellent. The staff was helpful, especially the Somalian girl in the reception area.

Excellent room with excellent facilities. Extremely comfortable beds. Check in staff are very friendly and very helpful reception staff. The kitchen was lovely and very well equipped as was the bathroom. The TV had all sky channels. Would definitely stay here again. Apartment was also a great size and hotel location was perfect for Chelsea.

Emailed at the end of the stay to ask if we had taken towels and bath mats when in fact these were taken by cleaning staff and not replaced.

Super comfortable apartment with everything we needed. I asked if we could get a blender to make smoothies and they had one there that evening.

Location Facilities

The basement floor room had no natural light as it’s window is higher from the floor.

We had a serviced apartment and there were no dining facilities available in the hotel. We self-catered which is what we wanted. We chose Cheval Phoenix House because it was close to transport such as coach and rail. The location is also close to an excellent range of retail and dining establishments.

There was nothig we did not like.

Perfect location on a quiet street. Wonderful staff. The apartment was modern and had beautiful decor! The beds were so comfortable and the bathroom was gorgeous!

nothing

Location was perfect. Close to Sloane Square but so quiet for sleeping. The whole property was spotlessly clean.

Nothing !

everything worked and it was very comfortable. The location is excellent, central but not noisy. We always managed to get an evening parking space outside when we needed one. The staff are very friendly and helpful.

The air management system seemed a bit wayward.