Super close to Victoria station, everything as I was expected! Good breakfast - everyone will find something for themself. Polite staff.

You didn't need to hand security deposit, but they asked for card details if something will happen. I am not thinking that hotel's staff would use my card details in a wrong way, but I don't know how they store those details, that sound not secure and just for my safety I could change my credit card.

We really enjoyed our stay. The hotel is in a lovely spot on a cute, quiet street, and it’s very well connected—just a short walk to metro, train, and bus lines, which made getting around super convenient. The staff were all very friendly and welcoming, and the room was clean and well-maintained. Breakfast was included and quite good, with a nice variety, but the breakfast room itself is a bit small, so it’s best to go early to avoid the rush.

Our main issue was with the room for three—the third bed wasn’t a proper one, more like a small fold-out, and not a real bed big enough for an adult. Once it was set up, there was barely any space left to move around or store luggage. It’s okay for a short stay, but not ideal for three adults or anyone with larger bags. For this reason, we found that price of the room was a bit high.

Breakfast was amazing - best croissants ever, so big and fresh and good quality layers. I would come back for the croissants alone. Super friendly staff, all of them were happy and wanted to help in some way or another or make nice general chit chat. They held our luggage for us before check in and again after check out free of charge. The room was spacious, shower was powerful and in room amenities were fab and topped up daily (toiletries, tea bags & biscuits ect). There is a hairdryer and kettle and plenty of plugs (just not near the beds or bedside table). Plenty of towels & toilet paper and the room felt safe and secure.

The air con wasn’t working and so we were given a portable fan which was ok but just blew hot air about the room which wasn’t ideal as it was 32 degrees all weekend.. not their fault as they are waiting for missing parts

I like the friendliness of the staff and how they greeted us upon arrival. The hotel doesn't have a lift and the stairs are narrow but a staff can help you up with your luggage. The rooms are small but very clean, you get complimentary coffee and tea and some biscuits, too. Easy check in and check out. You can also have your luggage stored with them after check out. The breakfast room was small that it could not accommodate all guests between 8 and 9 am. I would suggest that they make a schedule of times for breakfast. Like a number of guests for 7-8 am then another number of guests for the 8-9am and so on.

At breakfast waiting for a table. And with a group of 5, you can't have a table sitting altogether.

This was my second time staying here. The location from Gatwick airport and the Gatwick Express was perfect. Great transport hub. Right on the District/Circle and Victoria underground lines and lots of buses (13, 390, etc). Plenty of eats in the new buildings as well as restaurants around the hotel. The hotel is on a beautiful and safe block in Belgravia. Traditional old house so lots of steps to get to your room. Rooms tend to be small, but who is sitting in their room in London??? Clean, comfortable, and the staff is super friendly and accommodating. My husband needed an outlet for his CPAP and they changed our room to one that had an outlet next to the bed. Higher floors are better and our room (14) was facing the back so very quiet. Breakfast is more than adequate: lots of breads, yogurt, cheese, fruit, charcuterie, eggs, and a coffee maker that makes cappuccinos and espressos. They will gladly hold your luggage if you have a late flight. Gladly stay a 3rd time next time in London.

Nothing really! Rooms are small but again, you'll be out most of the day!

Our room was small but i was expecting it anyway. It's London. We only stayed for 3nits so it was bearable. It was a 15min walk to the train station and also a 5min walk to Victoria station where you can take airport bus. From the hotel, my husband and I were able to go to tourist spot by foot. Our reservation came with breakfast which I enjoyed. Hotel staff were friendly and accomodating.

The bathroom didnt have hanger or hooks to hang our towel. Not much space to put our toiletries. Few bars and restaurants close to the hotel. By 9, everything was closed and the area was so quiet but safe. Should I come back to visit London again in the future, I will most likely to stay somewhere in the West End or Chinatown where the actions and food are. Just my personal preference.

This hotel is in a perfect location if you're travelling to, or from, Victoria Coach Station, being a short, level walk from the terminus. We were greeted warmly at reception, and shown to our room in the adjoining building. We appreciated the good sized shower area and quality toiletries. We also appreciated that a continental breakfast was included. The besd was comfortable and the whole place was clean.

For us, the bedroom was very small. The best was a standard 4'6" double, which my 6'7" husband and I found on the small side. There was also limited space around the room for luggage - but it was OK just for the one night. We were told that there are bigger rooms with larger beds if needed.

Friendly staff at front desk has made our stay comfortable and welcoming. The spread in continental breakfast is oaky, but at least fresh fruits are provided which we appreciate. Location is great as it is near Victoria tube station (about 5 - 10min walk) and Victoria coach station is just round the corner. Many good restaurants are located in the vicinity. There is a cafe right next door and a pub opposite the street. And we have tried a great Italian restaurant down the street called Sicily (a good recommendation from the reception staff!).

We checked into a double room but the room was very small and the bed was uncomfortable. However, the friendly staff, Sarah, went out of her way to arrange for us to change to a good-size twin room and it was great. No lift so if you are on level 4, then there are many flights of stairs to negotiate. Again, the staff made the difference as they were very helpful and brought up our luggage with a smile. Great hospitality! The room is a bit dated with the air-conditioning units not quite functioning properly (but we resolved it ourselves).

Excellent location, close to Victoria Station, Buckingham Palace. Very friendly and helpful staff. Room and bathroom were clean. We were allowed to check-in earlier, as our plain was an early one and very cold outside, even had a late breakfast. Very impresive was that we had in the room fresh, bottled spring water every day, beside the muffins, coffe and tea. Breakfast was good.

The bed was not large enough for 2 adults. There was no fridge in the room. Small bathroom, especially the shower place.

The front desk staff was very helpful especially Cuneyt and his assistance, sorry I can not remember his name. Breakfast was good, location is good. Cuneyt arranged our transfers from airport to hotel and return. The drivers were on time and courteous. Some rooms are ready, so we were able to have early ly check in. This helps a lot, considering we have 11 hrs flight from Chicago

Rooms are dated, we were not able to reserve our dinner, it was full. Elevators slow and space is small. Van drivers does not speak English, it can be a plus when they can speka English