The hotel is located in Bank area and it was ideal for us as we had a conference to attend with only a 5 minutes walk to the venue. Rooms are recently refurbished, good sized rooms and comfortable bed. There was a good selection for breakfast and staff was helpful.

I am still waiting to be refunded for the damages deposit that I paid on my arrival, which the receptionist mentioned that it will be released within the day of departure, however I have checked out 1.5 days ago and no refund was received. I can not find an email address where to contact the hotel directly.

I read mixed reviews -especially on GMaps- and I have to say, it is clear from the check in, welcome note at the table, all the way to the checkout that the team has done a lot to turn the experience around. I was very happy with the overall stay, location, room, mattress quality, bathroom and amenities.

I think the breakfast could have a little more variety / a more premium feel to it at 30GBP pp. The items served were ok, not great, the buffet not huge and the team was a little disconnected, waiting for items to completely run out before refilling them, which could create a weird feeling with a full house. It also felt like the same employees refilling the buffet were the ones helping with seating trying to be at two places at the same time. All in all, still acceptable.

Staff in the hotel were exceptional. Very helpful and friendly. The room was very clean and tidy and had obviously been recently decorated. The bathroom was immaculate. We arrived at 11 and the hotel were more that happy to store our luggage until check in time leaving us able to enjoy our day. When we arrived later to check in out bags were already in our room and there was a complimentary bottle of wine as we shared that we were visiting due to a birthday.

We decided to add on the breakfast in the morning. This is served through the adjoining Gaucho restaurant. I don't feel that this was value for money at £15.50 + 13% service charge. Staff were a contrast to those in the actual hotel as they did not smile or seem friendly and considering the service charge for a buffet style where you have to also get your own drink was too much.

Club Quarters hotels never disappoint. We often use to book one of their hotels whenever possible (London and New York Club Quarter hotels are the best!). This one in particular has a perfect location. Right in front of the beautiful Leadenhall Market and at walking distance from major locations, like Tower of London, Liverpool Street and all the major new buildings with rooftop view (Sky Garden Bishopsgate 22 Horizon), Spitalfields Market, Brick Lane and Shoreditch, even The Shard and Borough market are at a few minutes walk, right across the river Thames. Always likable, as usual in Club Quarters, the free water supply at every floor. Also the included breakfast was good.

As already said, breakfast was good, but you need to avoid "peak hours" (like early in the morning till 8/9 o'clock), because it's very crowdy and you need to wait in line. But if you hit breakfast right after 9 o'clock, that becomes acceptable.

Venue was beautiful and rooms a great size. The bed and pillows were so comfortable and it was great having the hydration stations and cafe area.

The self check in on the computer was good. However, I felt like I needed more of a human touch. For example, it was unclear what the breakfast arrangements were and where to go, so I didn't end up having breakfast. I had other questions that the computer didn't answer and needed to ask. Also, I was told that there was ahold fee of £50 that would be removed. However, I was charged this. It was quite confusing for the check-in and check out

I absolutely loved my stay at Club Quarters London City. The location is brilliant—just a 5-minute walk from Bank Station and perfect if you’re working in the City. Check-in was easy, quick, and fuss-free. The room was fantastic, with a decent-sized bathroom stocked with shampoo, conditioner, body lotion, and body wash. There was also a small mini bar offering cocktails, snacks, and a recovery kit (for an extra cost). The bed was a lovely size and very comfortable, with a desk available if you need to work. Breakfast was excellent, with both hot food and continental options served in the in-house restaurant, Gaucho, which is a fantastic restaurant in its own right. Coffee is provided in the rooms, and there’s free water refill stations outside the room—something I really appreciated. Housekeeping is available on request, making it more environmentally friendly. The hotel also has a lounge that doubles as a coffee shop, which is a great spot to relax with coffee and pastries. Overall, this is an exceptional hotel for business travel, and I will definitely stay here again. Highly recommended!

Personal preference, if room service was on offer would really make this hotel even more perfect!

All hotel staff is very friendly, it has been a long time seeing such genuine friendly staff. At first I booked 1 night with late check out as I potentially had to stay. And indeed I had to extend my stay with 2 more nights, which was no problem and they even managed to maintain my room.

At 3:15 AM, someone was talking very loudly on the hallway for a long time. When checking the hallway to ask them to be more quiet at that time of the night, I saw it was an employee. I understand they have to work, but they should be more mindful when talking on the phone. Nevertheless, the overall stay made up for that little disturbance at night.

The room was large and clean and the bed was extremely comfortable. The staff were very helpful. There isn't a breakfast room as such, but you can buy drinks and breakfast items from the little cafe downstairs. The fridge and sink in the room, with crockery & cutlery really help. Also liked the online yoga session and the ability to borrow a yoga mat.

Didn't have a breakfast room, which we missed, but we did know this beforehand. There is a Weatherspoons next door though so you can still get a full English!

We got a very warm welcome when we arrived on Friday the 4th September 2024, my wife and I with our grandson, lovey room with an extra bed as requested for our grandson. The room was spotlessly clean, nice fresh towns with all the amenities. Plenty of lights in the room, and lots of power outlets with USB and C points. Long mirror in the room too. Breakfast was full and plentiful. Would definitely stay here again, it’s 5 mins walk from Monument station. The staff we very helpful, from arrival during and checkout.. can’t fault the hotel in anyway at all.

We liked how central it was. Easy to get anything you need as it was on your doorstep. The staff were so lovely! We got a complimentary upgrade. I think we stayed in one of the newly renovated rooms, very big and very clean. The beds were extremely comfortable.

Being central meant, it was a bit noisy. The breakfast was awful! As a vegetarian and with specific dietary requirements, there was no regard for this. The same serving cutlery was used for non vegetarian veg stuff as veggie items. It was so greasy and just overall not great.