We choose the hotel for its location and it exceed what we were expecting. We arrived mid morning from a 26 hour flight from Australia and they were so helpful at the front desk and were able to organise access to our room when we arrived (which was unexpected but greatly appreciated). Great location being at the start of Carnaby St and close to a number of the major streets and 5 minute walk to the Tube. Rooms were good for what is an old building converted to a hotel. All the staff were very friendly and approachable; the cleaning team were very accommodating as well. So many places to eat close to the hotel from good pubs to a variety of restaurant options. We have stayed in London a couple of times and would certainly stay here again and would recommend it to anyone who wants to stay central in London with easy walking options and close access to the Tube

Nothing!!

it was a very nice environment and was the staff Titch was extremely welcoming. I would come back and stay just because how pleasant he was. As it was my birthday we were upgraded and cake left in the room, the room was beautiful and the hotel as a whole was superb!

The bar had closed around 11pm. which was slightly disappointing. although being in soho you had many options outside the premises. Also the only issue we had with the room was our fridge. It had a very strong unpleasant smell coming from it which was very off putting and made us not want to use the fridge to keep our drinks cool. (I did report this to receptionist, they said they would send someone up to have a look). Nobody came unfortunately.

Unusual facade, everything easily accessible, modern lifts to all floors, handy little bar, excellent breakfast with staff who were very attentive particularly Ramadan who goes over and above what you would expect for service.

access through the main door has steps and difficult for people with disabilities not even any handrails at the side of the steps. Television controls was difficult to understand. Would prefer a walk in shower in place of a bath. And disappointed there is no Dining room for dinner other than Indian street food restaurant

Location. Location location. Cleanliness. Staff was welcoming.

Didn't feel like staff was knowledgeable in the area, directions, or how to guide guests around the city. Concierge bought is the wrong tickets and wr have yet seen a refund. Concierge was OK but not great. Need to train other staff as when a question is asked they seemd like they always looked at another staff member to help out. 2-3 people at bell desk and not ince we were asked to help w luggage, taxis or directions. I would stay again but not great for the 1st time visit to the city.

We was given an upgrade on arrival .Room was lovely and big

Toilet seat was broken in bathroom T.v was not working

Location,location,location,the room though not large being the classic double was adequate and well appointed,excellent bathroom etc with bathrobes for use going to the Spa and slippers supplied.We had a top floor room,very quiet particularly as it's located opposite Carnaby St at the rear of the London Palladium. Excellent Sky Bar terrace on the same floor with views over to Carnaby St and Liberty's store being just off Regent St and down from Oxford Circus. Staff were very helpful and are to be complemented for their courtesy and attention to guests needs. The building is Grade 11 listed being the former Magistrates Court and the plaque still adorns the discreet entrance to the hotel. Very nice foyer area with bar and dining off,however can't comment on the dining as we were out for the David Gray concert and took advantage of the ambience in the old pub opposite the Palladium meeting other concert goers.

Only 2 tea bags and Original coffee sachets apart from a couple of Earl Grey and Decaf,4 milk Containers and no biscuits which for a 5 star hotel is very frugal considering the cost of the room.TV remote only worked intermittent but got by as only a 1 night stay, reported it on checkout. 11am checkout is too early to avail yourself of the Spa facilities as only opened at 10am.This is compounded by the standard 3pm check in.However we appreciated being allowed to check in earlier. Didn't appreciate Housekeeping knocking on our door at 10.30 asking if they could clean the room a half hour before checkout time!

I booked the Courthouse for one night as I was performing at the London Palladium and it's just next door to the stage door. I was given a room upgrade and met with a complimentary bottle of wine and cheesecake in the room, alongside a note from the staff wishing me good luck with the show! Very nice touch...The rooms were quiet, spotless and the beds and pillows were among the most comfortable I've ever experienced. All in all a fantastic place to stay an so reasonably priced for the location. Would highly recommend and will definitely stay again !

Nothing...

Staff were super friendly and the hotel location was amazing. The room was comfortable, a bit noisy but building work going on next door which isn't the hotels fault. It didn't sound like noise blocking glass is in the windows. The fridge wasn't working but not too much of a bother for us, we reported on checkout to be fixed for next guest. The bar is lovely with original features incorporated. Would 100% stay again.

Mini fridge in room not chilling but reported and whilst building work going on, would try to get a room at opposite side of building.

Lovely pillows and beds, good size rooms. Such a brilliant location, staff were really friendly and helpful. Overall very clean hotel with lovely large rooms. The spa was a lovely bonus.

Roof top garden closed for a private event which was a shame as it's a big selling point for the hotel. We had an interconnecting room which was locked up but you could clearly hear the next room. The shower was broken but they fixed within 30 mins and couldn't seem to get the TV working.

Absolutely lovely hotel. The staff were really attentive, the concierge, James was brilliant (And he didn't ask us to say that, he just was) Everyone was lovely and friendly. The location was absolutely perfect, we were going to see a show and it was only a short walk away. There's a really nice pool in the basement, very chilled atmosphere and the bar area is very cool, they've retained some of the cells from where this used to be a courthouse. The pricing was very good, not much more than some of the basic hotels with rooms that you can't swing a cat in. Our room was a good size, clean, modern and nicely decorated. We will definitely be staying again next time we come to this part of London.