A good stay and a full service hotel that’s in need of an update. Nothing wrong here just a bit dated. Rooms are good sized and the beds and bedding comfortable, soft. The bathroom is good sized as well but the amount of caulk and over painting reveals some of the wear. The WiFi is great and for me my room had a view of London skyline and it was nice. Everything about the hotel feels late early 2000s. Golden Oak laminate in the rooms. The bar is staffed with talented, friendly mixologists and everyone is service oriented. Nothing wrong here. The rates were good for the location.

No ice buckets in the rooms but ice machines on the floor made no sense to me. Two lobbies (Ground floor and 1) was a little strange and confusing.

The breakfast was excellent. There was a great choice and the food was tasty. The selection was constantly replenished when items ran out. The room was nice and quiet and the bed comfortable.

The lifts were a bit slow and clunky and we didn't like the way we had to go up in a lift to get to the reception when entering the hotel. It gave a poor first impression but we quickly got over that and it didn't really matter in the end as everything else was very good.

The hotel is a great hotel, aesthetic wise it’s beautiful, location wise for what we needed it was spot on (Final Fantasy concert in the Eventim) and located round lovely pubs and places to eat (even as a vegan) the rooms were big and clean and very very nice. Staff were friendly but one girl in Particular gave us the plasters form her bag for one persons very badly cut feet as the first aid kid was empty, appreciate she likely needed them wearing heels and standing all day so thank you so much!

I would say the only thing I did not like though this is purely to be honest and is not fair maybe to some. We had planned on using the restaurant for our stay and then we got informed a few days before it was closed and we were really looking forward to using the hotel restaurant as we had an autistic member who had studied the menu and knew what they wanted and then we had to rethink so close but that’s just one of them things I suppose.

Friendly helpful staff, we arrived early for check-in and they held our bags for us. The room was spacious - there were 3 of us - two good sized single beds and sofa bed which was good size and comfortable. There were 3 sets off towels in the room and a bottle of water. Good sized bathroom with lovely hot shower. We had an excellent dinner in the restaurant and again friendly helpful staff. We were attending the Queen's WTA tennis so it was a great location for that - 5-6 minute walk, it's on the Piccadilly line. It was excellent value.

There was nothing not to like.

We were met with a very friendly desk lady who took the time to say hello and chat with my 7 year old son asking him about his day, she then went to get a children's welcome pack from a draw and included a tiger mask as he was wearing a tiger T shirt. He was chuffed with this. She offered him use of the sweets trolley all free of charge. We were made to feel very welcome. There was plenty of tea and coffee, some hotels only put enough for one cup but the room was well stocked and there was some chilled water in the fridge.

The only thing was the windows, we like fresh air with windows open but the windows would work themselves shut. I had to use a spoon from the tea and coffee set to hold the window open. I understand they cant open all the way for safety reasons but they could at least latch in the open position.

The rooms are spacious and nice, breakfast was good, Location is the best!! Next to the underground station and lots of shops and restaurants. The staff are super nice and helpful. The area is safe and quiet

The check in time is late 3 pm, it can be very inconvenient especially when you come in from an early flight, however the staff were super friendly and cooperative. My biggest disappointment was the housekeeping services, I’d leave early morning and come at around 3.30 or 4 and the room is still not cleaned?? Dirty spoons and cups are stay put and not washed or cleaned, didn’t get clean towels! that’d be my main points, other than that I really enjoyed my stay

We stayed for one night as we were attending a concert at the Eventim Apollo. The Novotel is perfectly situated for this, being less than 10 minutes stroll from the venue and only 5 minutes from Hammersmith Station. Although we didn't drive into town on this occasion, we did take a look at the onsite underground car parking which seemed fine albeit with very low headroom. At £1.50 per hour for hotel guests, it's pretty reasonable for London. We will probably drive in next time. The room was clean, comfortable and well equipped. The check in was quick, easy and friendly. The whole vibe was very comfortable and better than we were expecting from a big chain. We would certainly come back again.

Great location. Very close to Hammersmith tube and the Apollo. Received a nice welcome from Ioannis on reception, who was very helpful. Well appointed room, very clean and comfortable, with everything we needed. Bathroom not very big but plenty of space to lay out toiletries which is always appreciated. Wanted to eat before going out, but as hotel restaurant not open until later, we used room service and ordered a couple of pizzas. I don't know if they're made in-house or brought in, but either way, they were good.

The lift from the ground floor to first floor reception is very small and often already full from people coming up from the car park so very frustrating having to wait for ages to be able to get in one. I think there are supposed to be two lifts but only one was working. We later discovered there's another entrance to the side of the building where the car park is.

Location Comfortable beds Varied breakfast

Drawback was only one of the two lifts working from entrance to first floor reception. The one that was working would only allow four people in for it to move even though it stated eight. Problem when quite a few people arriving at same time and no stairs to use Great location for Apollo as about seven minutes away, same for tube station. Staff very helpful, spotlessly clean. Excellent, well varied breakfast. Staff cleared and reset tables as soon as vacated, unlike those in the bar who left glasses and plates on their tables. Great nights sleep. Beds very comfortable. Would certainly use it again.

Staying at your hotel and was thoroughly impressed by the exceptional service provided by your team. The reception staff were incredibly helpful, ensuring a smooth check-in process. When I experienced a car battery issue, they graciously extended my parking and offered assistance. A particular staff member, on duty around 7 PM, provided outstanding customer service by personally checking in to ensure everything was satisfactory—a gesture I deeply appreciated. The housekeeping team also deserves commendation for their friendliness and attention to detail, which significantly enhanced my stay.

I did encounter an issue with the shower in my room; the shower head wouldn’t stay fixed in position. Addressing this would greatly improve the guest experience.