Excellent location, really lively area and 3 underground lines connecting with other parts of London. Staff were super friendly and accommodating. We loved the room which was nice and clean, AC perfectly working, really good shower pressure and everything we needed, including tea in the room. Breakfast was delivered to us so could have a quick brekkie in bed before going out. Really pleased with our stay and will definitely return.

Can't think of anything we didn't like

- PROS – Very nice hotel. Super conveniently located not far from Hammersmith Station (straight shot), it was super reasonably priced compared to other London hotels on major lines. Tons of food options, shops and even 2 Casinos right there (1 kind of sketch with kind of sketch patrons and the other one that seemed much nicer). Friendly staff. Our 3 person room (in the 2nd building) even had a sky light - which was lots of fun. Nice hot shower and cold AC. They drop off a bagged breakfast each morning at the time you requested – included in the room price. It was usually a bread of some sort (croissant) with Philadelphia Spread, granola bar, fruit, yogurt and some kind of fruit beverage. (I highly recommend the PoundLand right across the way for beverages and snacks on the cheap or as we liked to call it PoundTown.) To check into the hotel, you go to the 2nd building that says Seraphine Hammersmith.

- CONS – The hotel is in 2 buildings. If you are in the 2nd building, the concierge will tell you that there is just 1 “short” flight of stairs. However, the short flight of stairs is more like the length of 2 flights of stairs in the US. There is no elevator. If you have lots of or heavy luggage or are mobility challenged, you may want to make a note on the reservation that you will need to be in the 1st building (that has the elevator). It also has the awesome light activated by the key system that I hate (as this increases the likelihood that you’ll leave your key behind vs. a separate key that you’re more likely to keep with your wallet).

All of the staff is great, friendly and very kind. During check in amazing Aranit warmly received us and he noticed that we had a big luggage and some backpacks and the room we have booked was a small one. He was the kindest and very thoughtful to upgrade us to a much bigger room where we would have all the space we need. In the morning we asked if we can have our breakfast earlier than the time we had agreed and they kindly brought it to our room immediately. During checking out, Naeem very kindly helped us by storing our luggage for few hours in the reception. We thank them all and we would definitely book this accommodation again.

The hotel is in a great location, with shops, groceries, the metro, and a gorgeous park all within walking distance. The hotel itself is housed within two separate entrances around the corner from each other with the reception being in one. The rooms are small but cosy and have all the amenities, including tra/coffee and a light breakfast delivered to your door at the agreed hour in the morning. Very comfortable beds, an excellent shower, and a powerful AC.

Would be great to have something hot included in the breakfast options, although realising the difficulty with the delivery.

The staff were all very kind! I also liked the convenience to the trains. The scheduled complimentary breakfast was fun!

The rooms are very small and the air conditioning didn’t work too well. It cooled only to a comfortable warm. We were staying in a building with no lift, which was okay for us but I don’t think that information was obvious on the description. We were asked upon check in if we had any mobility issues and were told at that time there were no lifts. So I assume they would have accommodated us if we did have any mobility issues. All the staff were very friendly.

The location was great, as well as the service. We were really grateful for the attention of staff - for instance they helped us with our room key and luggage (we could leave it right in the hotel for free). I can also mention that all the necessary equipment was in the room and basically it was quiet, breakfast was always delivered in time

Room was really small while the bathroom was as big as room in general. Also it was a little smelly - the scent of smth wet. Finally cleaning service was daily but when we were looking under the bed to find my ring we saw not only the dust, but even someone's sock, paper wrap and bezel. The room is so small and still in hidden places dirty :((

Perfect place to stay if you’re in London and will be out of the hotel room a lot. Well connected area, easy to get to. The staff are super friendly, I was welcomed by Aranit who was incredibly kind and hospitable! I’ve stayed here a couple times and it suited me very well especially if travelling alone or as a couple.

No mini fridge in rooms is my only real drawback. Also, One of the portions of the hotel has a separate entrance that does not have a lift as well so if you have mobility issues I recommend corresponding with the front desk to make sure you can be sorted.

Great air conditioning! A cool skylight that you could close to have it dark to sleep in if you wanted. Very clean. Nice bathroom. There is a safe in the room. Wonderful and responsive staff.

Literally, the only thing that could use improvement would be maybe a little more walking room but it was all great. This had everything we needed plus some. The staff was superb! There were nice, responsive, and even humorous. It was clean, comfortable, provided basic necessities for us plus extras: They even provided a breakfast that was brought every morning. We loved the bathroom and cool skylight.

Location is excellent, a short, safe walk from Hammersmith station and located in the middle of a busy high street with lots of shops, restaurants, fast food food, pubs. Very friendly and helpful staff, provided free water and iced tea on arrival as it was a hot day. Also provided an iron and ironing board with no fuss. My room was clean and spacious with free wifi, tea and coffee facilities, a TV with lots of channels, a safe, some wardrobe space and clothes hangers provided. Good water pressure and temperature in the shower. You choose what time breakfast is delivered to your door, and mine contained pain au chocolate, an apple, a protein bar, crackers, Philadelphia spread, yoghurt and iced tea.

The bathroom was quite small, and there was no fridge in the room which would have been nice.

Being mobility impaired the staff went above and beyond to help me with my luggage, very supportive and attentive. The room was awesome and had everything I needed for a one night stay, its amenities were exactly as listed in the hotel description. Very comfy bed and a perfectly adjusted A/C during the heatwave in London. Some great spots to shop and eat out right around the corner and the hotel is not far from the Apollo Hammersmith. I’ll definitely be back if I come to this area of the city again.