. location good . . . on arrival there was some confusion , and I was given a room in the basement , with no window , and so no fresh air . . V dark . . so that I slept in late and was late to meet up with friends . . I asked at the desk and was told I could change rooms for my second night . . .

. arriving back on the second evening my room had been changed to the 4th floor , with a view of the street , and a window that opened ; much better ( I live on the welsh coast and don’t have central heating ! . . so like fresh air ! ) . . so all good in the end . . ( the room in the basement was like a morgue ! . and altho it had a bath , no taps only a shower . . )

I liked the clean room and comfortable bed. You were able to request maid service, indicate that you were sleeping and request service through a panel on the wall. The staff were helpful and polite and it was located close to the train station. The room had a microwave, kettle and fridge and a really nice bathroom. The bed was super comfy and overall the room was very quiet. Certainly didn’t have any issues that others have mentioned on other sites so would say not to be dissuaded from staying here. It’s excellent value for money and certainly worthy of a four star reputation and upholds the Marriott Bonvoy reputation.

The only complaint I would say was that the Monday night of my stay the pipes were a bit loud but this issue seemed to clear up by 7pm.

Service and location

The room was freezing with no heat. I was loaned a portable heater which helped for a small areaonly. The shower is very tricky. Can you install something simpler please. Its very hard to take a bath and did once.It took an hour to fill up half the tub. Install a simpler system.pleasein 316. I tripped three years ago and had bruises in the tub.Very slippery,Please install a bar for older folks. Miss the bottled water in every room and the newspapers downstairs. I guess the focus now is on profirt more than amenities.I stayed there four times and those amenities made a difference.

Well situated and close to the tube, nice comfortable room, staff friendly and helpful. Also great breakfast..

Very close to the metro station that also serves the line connecting LHR and the city center. Getting to the hotel from LHR was very easy and very cheap (in particular, no need for a taxi). Staff was very helpful and nice. A lot of places to eat in the hotel area. Safe area. Good breakfast.

The room was not big yet quite expensive (but this is a general issue with hotel rooms in London...).

Location, comfortable, spacious room, clean

I thoroughly enjoyed my 1st London stay at this hotel. I arrived before check-in, my luggage was stored until I returned from an event. Chloe & Destin (Manager) went above and beyond. There was a issue in my 1st room, I was assigned a different room on the same floor. The room was not big but it was a suitable size with a microwave and mini fridge. The bathroom had a high bathtub with two showers (hand & overhead). The 5th floor room was quiet. The hotel located away from the main street and traffic noise. Within 3-5 minutes walk to the main street is the underground tube (Earl's Court Station), a grocery store (Co-op), Caffé Nero, McDonald's, Starbucks, KFC and restaurants/stores nearby.

The room doors slam when they close, you have to hold the door handle to prevent it from slamming. The bed was a bit too soft and the pillows were somewhat flat.

Excellent location , friendly staff. Perfect breakfast

I didn’t love my view but it’s central London and good value. Helpful staff, very nice breakfast

Clean rooms in quiet neighborhood

Nothing outright- lights were a little difficult to work- I finally figured them out( couldn’t get them to turn off individually)

The location of the hotel is excellent. If you stay here, you won't need public transport to go around London. The location is directly connected to Heathrow Airport by underground. The hotel is comfortable, the bed linen and towels are clean. Staff very pleasant. It was wonderful to have a fridge, microwave and coffee/tea making facilities and safe in the room.

I would not classify the hotel as 4 stars. The carpets are quite stained. The window handle was terribly greasy and dirty. Cupboard shelves broken. Shower tub clean, but full of limescale. The hotel definitely remembers better days.