Very friendly staff. You can leave your luggage in the hotel before check-in and after check-out times. Modern interior, clean room, nice towels and they provide bath robes and slippers. Room was cleaned daily. Lovely and relatively quiet street within a two minute walk to Earl’s Court station (Piccadilly Line and District Line). Felt very safe here as a solo traveller.

The breakfast was very basic. I wish there were more vegetarian options and maybe some more fresh vegetable and fruit options (there were for example not just bananas or kiwis, only a little fruit salad). I also would’ve wanted some more variety for the bread (there was only some pre-packaged bread you had to toast).

Convenient location for links to city centre only 1 block away. Quiet residential road. Room 408 nicely adequate for our needs. Delicious breakfasts. Excellent staff. Hotel is recently renovated and clean. We will definitely book here again for London trips.

The hotel is an old building with lots of charming original features but our first room 410 was very claustrophobic for a couple. Staff were very kind and moved us to a larger room. Lift is slow, but all part of the old & new facilities. Named after actress and former resident Ellen Terry, we would have liked the hotel to celebrate her life with photos or connection to her history. There was nothing displayed other than a blue plaque outside.

I had an unexpected and unfortunate experience during my trip as I got robbed, but the staff at this hotel truly went above and beyond to help me. From assisting with my documents to offering genuine care and support, they made a very stressful situation much more manageable. The location is also excellent — close to everything you need and very convenient for getting around. I’m incredibly grateful for the kindness and professionalism of the entire team. Highly recommended for both the quality of the hotel and the outstanding service.

Location was brilliant in a relatively safe area and just a couple of minutes away from Earl’s Court tube station. So many amenities, food and drinks options nearby. Exceptional service by all staff present from reception, to bar and kitchen, to cleaning staff. I was there ahead of check-in time and had wanted to leave my bags at reception but the reception staff were so kind to let me check-in early as the room was ready and was nothing but excellent and wonderful. Everyone had made our stay a very pleasant one.

Beautiful frontage and reception. Staff were so welcoming, offering us tea/coffee while we were waiting for our room( we were early) Our room was beautiful, I don't think I have ever stayed in such an immaculately clean hotel.. Nothing was too much trouble, advise on area, underground places to wat etc. We were given a complimentary breakfast, and wow, the quality of food and how it was prepared was top quality. The scrambled eggs are a must. Pastries, full cooked breakfast, and continental. The staff all work really hard yo make your stay the best it can be and they succeed. The area is perfect, we 100% recommend this beautiful hotel.

Nothing at all.

Very pretty and clean hotel, nice staff, and good breakfast. Beautiful location.

There is a green light on the ceiling of the room that stays on all night and lights the whole room green. Found it hard to fall asleep at first.

Excellent location, convenient to travel from the airport and to the downtown. Very clean, nice place. Strongly recommend

Breakfast was pretty bad, especially coffee

very friendly staff from reception to dining room especially wanted to thank Eleni the lovely waitress in the breakfast room for kind courteous service

The hotel was lovely, clean and welcoming, the staff were excellent and it was a 2 minute walk to the tube station which was great but was still in a nice quiet side road

No telephone in the room and no bedside lights

Fantastic hotel, very clean and comfortable with lovely staff and a great breakfast. I will book there again.