Had a fabulous stay at the Merit Kensington. Room 117 was very clean, cleaned every day. Bed was comfortable. Shower was wonderful. Inside of property number 12 was clean and well presented. Great location, one minute walk to the nearest tube station. Just off the high street so everything you need within a short walk, shops, pubs, restaurants, bakeries etc.

Man at reception, same one on all three occasions I had to go there. He was not a very good example of good customer service. Did the bare minimum each time. No friendly greeting, no please or thank you, communication not great rarely looked at you when talking to you and took a call on a mobile phone in the middle of dealing with me. Point deducted from review for this. First impression given by staff really counts. Room 117 faced out onto the street so certain amount of noise. Also situated beside the lift so could hear the movement of this every time. Small things that didn't bother me too much but important for others to know.

We had stayed there when it was the Oxford. The renovations have been remarkable.

We were on the basement level and at the front. Our window opened up into the area all the staff worked first thing in the morning with respect for cleaning and laundry. It was noisy and we couldn't open our blinds. That said we were up and out early everyday so it was not necessarily a huge problem for us but it would have been nice to open the blinds/curtains

The location of this hotel is great! Only a few minutes from Earl's Court Station. It's also near bus stops. I loved the quiet and beautiful neighborhood. In the area, you will find a selection of restaurants, pubs, bakeries, supermarkets, fast food restaurants, and more. Friendly staff. Room was decent size. Bathroom was small but modern, with heated floors.

Towels could be cleaner.

Very nice place in a great location. Room was clean, sleek and modern with everything we needed. I especially appreciated the comfy bed, heated floors and amazing shower! Location was perfect. Convenient to all the sites via the underground but out of the heavily touristy areas so less congested. Plenty of pubs and ethnic dining choices just steps away. Great choice if you’re looking for a boutique hotel experience with a neighborhood vibe.

We requested a quiet room but ended up next to the elevator. Appreciated that a hair dry was available but it was physically attached to the inside of a desk drawer. So you couldn’t use it in the bathroom nor in front of a mirror - a minor inconvenience but given how well the room was appointed it was really odd. Even the “larger” rooms are still very tight for two people with luggage. But none of this would stop me from going back to this hotel.

very good hotel. well upgraded. stayed a few times. good location.

last room booked very disapointed. no real window as faced onto another room window 6 feet away. very poor. claustrophobic.

Above average facilities for England. Heated bathroom floor was a plus. Very nicely decorated room. Modern buttons for AC and lights.

No teabags or coffee in the room, but there was a water boiler. Empty fridge, nothing to buy, but still needed 100£ deposit upon arrival. Strange.

Ok, first things first: Hotel rooms in London are small. Like really really small. That being said, I can say that Merit Hotel was excellent! Super clean, there’s carpet but it doesn’t stink at all! Minibar. Warm floor at the bathroom, good shower, excellent hairdryer. There are amenities but shampoo/conditioner in the same bottle is kind of weird. So bring your own shampoo. Shower gel is good. Good breakfast with scrambled eggs, croissants, coffee, tea, fresh fruits, yogurt, corn flakes. And beans, sausages and hashbrowns. There’s soy milk and gluten free options. Staff is amazing! The hotel is spread out in different buildings. The main building is number 16. Pay attention on the Blue Plaque at the entrance. If you’re into science, you’re gonna love it. Excellent location. Around the corner from Earl’s Court station. If you’re coming from Heathrow, use the Picadilly line. There’s lift and ramp for your bags.

Tiny room, wardrobe is a joke, not much room for your stuff. Shower could be more potent. Overall, a good hotel, considering the options in London.

The hotel was brilliantly located close to restaurants and bars and very close to the underground , we traveled from Heathrow Terminal 2 and got the tube right in to Earls Court . I will be telling my Irish friends about the Hotel .

No Restaurant.

Location good. Had to find somewhere to stay last minute as had family in Chelsea and Westminster hospital. Check in staff friendly and helpful. Room clean, quiet, modern and bathroom nice with good shower. Would definitely stay again.

Check out staff early next morning. Didn’t acknowledge me initially standing at desk, too busy on own phone and then continued talking between themselves after started serving me. Poor customer service, may have been the night staff at the end of a long night but didn’t reflect the service of the staff the night before or the standards this hotel appears to portray.

Very clean, extremely comfortable bed and lovely and quiet which ensured a great nights sleep. We required housekeeping (to remove a baby’s cot in the room), to provide an ironing board and iron and to adjust the aircon temperature (controlled externally from the room). They couldn’t have been quicker, friendlier or more efficient. Thank you!

We had a garden facing room with a balcony but unfortunately there’s no way to access the balcony and no opportunity to open a window. Breakfast was disappointing (for the price). Very limited options and some staff whilst smiley and seemingly friendly could not understand or speak English and everything had to be referred to one person who appeared to be in charge.