The location of the hotel was perfect as it was a 10 minute walk from work. The buffet breakfast catered for all dietary requirements which was important as our group included a vegan. The bed was really comfortable and all the amenities in the room were really appreciated.

On our first night in the hotel, the food was a little lacklustre and the attitude of the staff behind the bar was a little lacking. It felt like they were doing us a favour by serving us, which was disappointing as the Leonardo chain has been our hotel of choice for all work trips and this is not the sort of work ethos we have experienced before. Having said that, this won't stop us from booking this hotel again, and the staff were more affable the following night.

Beautiful hotel in a fabulous location, very close to the tram stop also. The Leonardo hotel's staff is their greatest asset.

The heating did not work and though a member of staff did his very best to reset the entire heating system he could not get it to work, there appears to be no maintenance team at the hotel. There was also an intermittent problem with the toilet cistern which at times continuously filled which was very noisy. When the helpful staff member looked at the issue it was working of course but only until the next flush, it was constantly filling all night on our first night in the hotel making quite a noise.

The room was a great price, £69.95 ! It was the perfect location from the train - (deansgate,) and the venue we were going to (Rebellion). Clean and tidy room. Kettle and tea , coffee. Etc.

The pillows were really hard. I prefer a softer pillow. But it didn't really matter. We only stayed 1 night so no real issue. The lighting in the whole hotel is very dimly lit. I have a vision problem in low lit areas, not the hotels problem though. The lights by the mirrors could be a bit brighter, it was hard to see to do my makeup. One over the mirror would have been good. But for one night again not that much of an issue.

Comfortable clean room and bathroom. Comfortable bed, pillows and lovely bedding and towels. We thoroughly enjoyed our breakfast and lunch we had in the bar. Location was great for Bridgewater Hall, where we were going in the evening. The staff were all excellent, friendly and courteous. Thank you for the birthday card and box of sweets in the room for my husband's birthday. it was a lovely touch and surprise for him.

We did just feel that the inside of reception and the bar downstairs were a little dark, which didn't give a welcome feel, but all the staff on checking in were very welcoming. The dark glass from the outside, made us think it wasn't open when we arrived, but in the evening, returning from Bridgewater Hall it was all lit up and it looked very inviting.

Receptionist was courteous and kind. Dealt professionally with a rude customer by modelling the correct behaviour and staying calm. Explained Manchester's accommodation tax and was engaging and informative. Apologies that I failed to note her name. Our room was double aspect with a huge comfortable bed. We slept well. Clean en-suite with powerful shower. Breakfast faultless. Location ideal for concerts at the Bridgwater Hall. If using the First Street Q Car park there is an alternative footpath over the canal and past the Starbucks. Alternatively if using this hotel as your base consider the tram network as Castlefield station is just across the road next to the GMEX.

The Q Car park is a ten minute walk south of the hotel and it never rains in Manchester.

I have been staying in Leonardo for the past 4 years when visiting Manchester. Perfect location. My room was fab, small, but I was staying alone. View of the canal, lots of hangers, which I love as most of the time there isn't enough. Kettle will lots of tea and milk, lots of milk hurrah! Iron and board and drawers for your clothes. I love the fact that there are so many cleaning staff turning the rooms over each day. The rooms are always sparkling clean.

I was in a small room this stay, the smallest one I have had. 132. It was not an issue, really, as I was staying alone. My only issue was that the bathroom needed a bit of an update, and the shower was pretty rubbish with hardly any power to the water stream. Finally, the breakfast menu had a change to it. "Roast potatoes" this is insane. Now they didn't look like roast potatoes, more like potoato chunks covered in oil and herbs. I didn't see anyone touch them. This shouldn't be on a breakfast menu. Put back the hash browns, if you need some sort of potato on a breakfast menu. Oh, and £2.50 for a bottle of water I feel is excessive.

the hotel was excellent and the staff were extremely helpful and friendly

Parking was an issue, i had to park over the road a NCP car park that cost £30 for one night, i am having issues paying for the parking on the NCP app as the signs stated i could pay on the app up to 24 hours after departure, i downloaded the app and have tried to pay since i left home yesterday and the app is stating there is no record of my stay, i am worried i will receive a excessive parking charge, this has worried me and unless resolved would put me off staying in the future i have contacted NCP but i am awaiting a response.

Staff at reception were very welcoming, check in was quick. The rooms were of a good size with comfortable beds and a hot shower. Communal areas were clean and tidy Location of the hotel was very good easily assessing to local transport and surrounding areas

The room few marks on the walls which appeared be water marks No bottled water in the bedroom on arrival The tea and coffee tray quite small and nothing exciting The hand soap and body wash very basic nothing exciting no scent. The restaurant food was lovely just didn't feel very welcoming and staff unapproachable at the restaurant felt this let it down especially as it's the same price too go eat out of the restaurant but due to the bad storm that weekend we decided to eat in on the Saturday.

Nice hotel, rooms clean and comfortable and a good location.

When checking in was told that breakfast was only served until 10am, so decided not to take it as we were going to be out late celebrating a birthday the night before. In the morning we were told that breakfast was served until 11am! That hour would have made all the difference, so had to go for a walk to find a later breakfast. Also upon checking out was told that the room payment was outstanding, although I had pre paid through Booking.com. I had to produce my bank statement to prove payment, so a flaw in the system there. Shame, as it would have been a score of 10.

Problem with a toilet resolved fairly quickly with a swap to a room with accessibility features, unlike the one we booked, but more convenient for us. Night porter (gentleman with glasses, husband didn't catch his name!) was very friendly and attentive to my husband who was using crutches, and was able to assist with ordering and delivering food to the room while I was at a work event. He had a very friendly and professional attitude, and nothing was too much trouble.

Had to change rooms due to toilet flushing problem, and there was some miscommunication with the two staff on duty as to who was serving us, leading to us explaining twice that our toilet was blocked. It was somewhat embarrassing.