The staff were so helpful, friendly and personable. We particularly enjoyed meeting Wayne on reception. My 8 year old was enchanted by Manchester, thinking it looked like (he imagined) Tokyo. And Wayne then showed him photos of himself in Tokyo! My son really loved that. We also loved the breakfast, and the entrance lobby area, and the restaurant/bar area where breakfast was served. It's also very central, and yet has really good sound insulation, so not noisy.

We were hoping to log in to Netflix on the TV, but only terrestrial TV was available. The room was quite small, and the views were non-existent! (A dirty canal and an empty building). But for being so central and affordable that was absolutely fine. The no-netflix thing was our biggest disappointment!

Location brilliant for trams and walking to the shopping area and restaurants. Great friendly clean hotel good breakfast and meals and snacks. A comfortable reception lounge are with mini shop for a few essentials, drinks and snacks too. Fresh cold water bar on tap. They have been so helpful to us over the past 4 years with our daughter at University here we've always stayed here on visits. We wouldn't stay at any other hotel visiting the city. They tick all the boxes for us! Thankyou Leonardo keep up the good work.

Traffic noise early morning in some of the bedrooms but not a big deal if you shut the window.

the hotel was very nice. our room was clean, the beds were extremely comfortable. there is air conditioning which we loved in the heat. the concierge was kind and friendly. the bathroom has hand soap, shampoo, and shower gel. room exactly as pictured. we loved our stay and it was very affordable. there are snacks and drinks downstairs you can pay for which saves a late night shopping trip, there is also complimentary water.

there was a tiny bit of a damp smell in the room, maybe the aircon hadn’t been used in a while. also the water pressure in the shower wasn’t great and the water kind of pulsed and had a weak pressure.

The location of the hotel was perfect as it was a 10 minute walk from work. The buffet breakfast catered for all dietary requirements which was important as our group included a vegan. The bed was really comfortable and all the amenities in the room were really appreciated.

On our first night in the hotel, the food was a little lacklustre and the attitude of the staff behind the bar was a little lacking. It felt like they were doing us a favour by serving us, which was disappointing as the Leonardo chain has been our hotel of choice for all work trips and this is not the sort of work ethos we have experienced before. Having said that, this won't stop us from booking this hotel again, and the staff were more affable the following night.

Beautiful hotel in a fabulous location, very close to the tram stop also. The Leonardo hotel's staff is their greatest asset.

The heating did not work and though a member of staff did his very best to reset the entire heating system he could not get it to work, there appears to be no maintenance team at the hotel. There was also an intermittent problem with the toilet cistern which at times continuously filled which was very noisy. When the helpful staff member looked at the issue it was working of course but only until the next flush, it was constantly filling all night on our first night in the hotel making quite a noise.

The room was a great price, £69.95 ! It was the perfect location from the train - (deansgate,) and the venue we were going to (Rebellion). Clean and tidy room. Kettle and tea , coffee. Etc.

The pillows were really hard. I prefer a softer pillow. But it didn't really matter. We only stayed 1 night so no real issue. The lighting in the whole hotel is very dimly lit. I have a vision problem in low lit areas, not the hotels problem though. The lights by the mirrors could be a bit brighter, it was hard to see to do my makeup. One over the mirror would have been good. But for one night again not that much of an issue.

Comfortable clean room and bathroom. Comfortable bed, pillows and lovely bedding and towels. We thoroughly enjoyed our breakfast and lunch we had in the bar. Location was great for Bridgewater Hall, where we were going in the evening. The staff were all excellent, friendly and courteous. Thank you for the birthday card and box of sweets in the room for my husband's birthday. it was a lovely touch and surprise for him.

We did just feel that the inside of reception and the bar downstairs were a little dark, which didn't give a welcome feel, but all the staff on checking in were very welcoming. The dark glass from the outside, made us think it wasn't open when we arrived, but in the evening, returning from Bridgewater Hall it was all lit up and it looked very inviting.

Receptionist was courteous and kind. Dealt professionally with a rude customer by modelling the correct behaviour and staying calm. Explained Manchester's accommodation tax and was engaging and informative. Apologies that I failed to note her name. Our room was double aspect with a huge comfortable bed. We slept well. Clean en-suite with powerful shower. Breakfast faultless. Location ideal for concerts at the Bridgwater Hall. If using the First Street Q Car park there is an alternative footpath over the canal and past the Starbucks. Alternatively if using this hotel as your base consider the tram network as Castlefield station is just across the road next to the GMEX.

The Q Car park is a ten minute walk south of the hotel and it never rains in Manchester.

I have been staying in Leonardo for the past 4 years when visiting Manchester. Perfect location. My room was fab, small, but I was staying alone. View of the canal, lots of hangers, which I love as most of the time there isn't enough. Kettle will lots of tea and milk, lots of milk hurrah! Iron and board and drawers for your clothes. I love the fact that there are so many cleaning staff turning the rooms over each day. The rooms are always sparkling clean.

I was in a small room this stay, the smallest one I have had. 132. It was not an issue, really, as I was staying alone. My only issue was that the bathroom needed a bit of an update, and the shower was pretty rubbish with hardly any power to the water stream. Finally, the breakfast menu had a change to it. "Roast potatoes" this is insane. Now they didn't look like roast potatoes, more like potoato chunks covered in oil and herbs. I didn't see anyone touch them. This shouldn't be on a breakfast menu. Put back the hash browns, if you need some sort of potato on a breakfast menu. Oh, and £2.50 for a bottle of water I feel is excessive.

the hotel was excellent and the staff were extremely helpful and friendly

Parking was an issue, i had to park over the road a NCP car park that cost £30 for one night, i am having issues paying for the parking on the NCP app as the signs stated i could pay on the app up to 24 hours after departure, i downloaded the app and have tried to pay since i left home yesterday and the app is stating there is no record of my stay, i am worried i will receive a excessive parking charge, this has worried me and unless resolved would put me off staying in the future i have contacted NCP but i am awaiting a response.