Loved the pools and fun hang out areas/lounges. Great gym. Great bar and food was excellent. Room was big and clean and the hotel was conveniently located.

The shower water pressure was non-existent so it took forever to shower. Also, they had great cabanas by the one pool that were always empty; there was no signage or ropes so I sat there one morning to drink my coffee. I was the only person at the pool and a woman came out and yelled at me and basically blamed me for trespassing. I could see if there was signs and/or anyone else at the pool but there wasn’t and she was unprofessional in my opinion. I asked if I could sign up/pay for one for the day and she said if I could I would have already known?! That pool and those cabanas stayed empty almost the entire time we were there. To make up for this however the coffee bar/ tiki bar, bartenders and other staff were so great! Very nice, friendly and accommodating.

The property is beautiful and the staff is friendly. I wish there was a real beachfront, but there isn’t. There are hidden fees that I wish I knew about before booking and not after I was changed $340 for extra things that I didn’t know I was going to be charged for. The food is good but very expensive (to be expected somewhat I guess - it is a resort after all, but if you are traveling with a family it gets very pricey). We did enjoy our stay, however.

Hidden fees (parking, resort fee, cleaning fee and whatever else that I don’t remember. Also Booking stated property didn’t allow animals and we left our dog at home to only see a lot of people with their dogs at the hotel

The room was clean, and maid service did an excellent job for room 330. The pool was clean and temperature perfect for a 95 degree day. We used the infinity pool and loved the view and the poolside service! There are plenty of loungers, umbrellas and many other varriations of seating. The entertainment was lovely and fits the tropics. The Eventide Sunset Celebration takes the cake! We sat down on pier and enjoyed the most beatiful sunset. We will be back next year as we come to the keys twice a year due to we are Floridians and an escape a few hours away is a real treat.

I did not like kids playing football and whizzing ball past our heads. Kids Jumping in pool big splashes over and over not just one time to get in pool. Finally after about an hour they moved on. I guess there is no designation from adult or 18 or child pool.

The entire staff was friendly, and eager to make your stay enjoyable! The poolside food was fantastic and the chef made some creative dishes. The little beach on the property (non swimmable), was a quiet and peaceful place to read and sunbathe. We will hopefully return to the Keys and stay again!

The only thing we weren’t fond of was the AC. It was kind of loud, and blew directly on you when you were sleeping. My husband was able to adjust the vent away from us, which helped.

The hotel staff, especially the younger ones, were warm, welcoming, and helpful. The young bartender at the Tiki Bar provided excellent poured drinks. The pre-mixed daiquiris were AWFUL and the older gentleman bartender really watered down the drinks he served. The breakfast bar staff were friendly and helpful, too, as were the desk staff. Overall, we really enjoyed our stay and our room, although we continue to be puzzled by rooms that are designed for 2 people that have only one comfortable chair and ottoman. Two people need two places to sit comfortably...logically. We especially enjoyed our time by the pool, sitting in the wonderful breeze while sipping and reading. We'd go back!

The Tiki Bar was a true disappointment. For the $30/day resort fee, the beverages (at $14 even during happy hour!) should have been top drawer, but they definitely were not. The pre-mixed daiquiris were AWFUL and the older gentleman bartender really watered down the drinks he served.

Loved the property. Location and layout are great. Staff were all very friendly and attentive. Shamika who checked us in was amazing! Carline was also awesome and super friendly. Another gentleman, whose name I didn’t get, seemed to be everywhere and was always asking if we needed anything. We would schedule another trip to Florida just to stay here. We only booked two nights because we were headed to Key West. Arrived at hotel in Key West and was very disappointed after our stay in Marathon. Weather was very cool so we couldn’t enjoy the floating ocean cabanas and beach. Definitely will go back!

The only food options are a Starbucks in the lobby, which gets really backed up in the morning, food was great and cooked to order breakfasts with some nice options. The other is the pool bar. We arrived in the evening and wanted to stay in for dinner. A indoor restaurant would have been nice. It was cold and later started to POUR down rain which couldn’t be kept out. Also impossible to eat before food got cold.

Well maintained grounds. Seemed like a variety of things to do for different age groups. Two pools so you could find a quiet one. Having stayed there a few years ago at the two different hotels, I was surprised to see three properties under the Faro Blanco umbrella? But life always has changes. Glad to have a front desk person! Some hotels are changing to online/faceless access. I will not choose those!

I was surprised by a $20 “self parking” fee put on my credit card at checkout. I have paid extra for get parking in big cities where parking costs are at a premium. But at t your lovely big property, this just seemed like a money grab and one I did not notice until I had left the hotel. I did not see that fee mentioned when I was prepaying for my room and taxes and fees were added on.i expect my total to remain the same!

I am SO picky about cleanliness when I travel and was pleasantly surprised by the hotel. It also was much more spacious than I expected and had great amenities - e.g. fabulous balcony, closet with shelving so we weren't tripping over our stuff. Pool was great and we enjoyed the food a few times as well. Also very much appreciate the cafe in the morning. I am a tea drinker, and was able to buy tea and not just suffer through coffee to get my caffeine fix.

the breakfast is amazing, excellent choice and quality at the bistrot

The bar at the pool is not a real restaurant. a property like this must have a good restaurant it’s unacceptable to dine with plastic glass and fork/knife

The location. The property was amazing, especially the pool and beach area overlooking the water. The bonfires were great - perfect for the sunset. The hammocks and other seating by the water were very nice.

The front desk staff (both day time and night time) were very disappointing - never smiled; were not warm, friendly or welcoming. Some of the staff were very friendly such as the housekeeping staff and the Blue Waters staff.