Staff. First impression is how you are greeted and assisted. First contact was valet parking. Those guys RAN, not walked. Professional and they hustled! Next was desk staff. They could not find me at first, but the email confirmation did the trick. Super helpful, gave advice on our event and in-house amenities. The room. Spotless, Clean like a surgical room. Beds super comfy! The AC was turned on so the room was at proper temp upon entering. Checking out was easy. But the staff. They really made the stay just brilliant. We are now going to be booking more events there every year.

nothing. It was all perfect. You hear me? Perfect

Wasn’t our first time, we chose the hotel because we knew we liked it. The hotel is very nice. Staff is very friendly. Rooms are clean and updated. Walking distance to good bars, restaurants, and the CHI event center. There is also a skywalk to the event center if you don’t want to go outside. Also love that there is a coffee shop that proudly serves Starbucks.

Some of the hallways have a bad smell. We were on the 3rd floor and there is a section of the hallway that smells like ammonia (like cat pee). Not sure if they had had water damage or what there, but it is not fun to have to walk through that section.

The room was an excellent value for the price! It was very clean, the bed was very comfortable, and seemed to be recently renovated. The location was really convenient as well.

One thing that could have been improved was the heating/cooling system in the room. It was 45º outside, I had my room set to 72º and it only blew cold air. I even tried turning it up to 78º and left it on for several hours, and the air never warmed up; the room temperature stayed at 68º. There were no other settings for the air either (heat, cool, fan, etc.). Since I was only staying one night this wasn't a deal-breaker, but if I had to stay there multiple nights I would have asked to change rooms.

Conveniently located next to concert venue!

Waited over an hour in line to check in. Granted, there was a large concert taking place that evening but there were several open computer check in stations that could have been utilized. And only complaint on the room was that it looked like there was black mold in the shower corners…not updated to match the rest of the hotel it seems

Great location, huge property. Love the lobby, and the bar. So much space to hang out and sit, have coffee, have a cocktail, and relax. Having a Starbucks is brilliant! Loved the pool, hot tub, and the health center, too. Very clean.

Our room’s bathroom was in some disrepair: sink wasn’t draining and would fill up halfway, then drain and leave black debris. Ceiling above shower head had water damage, and shower didn’t drain very well. Didn’t ask to change rooms as we were there for just the weekend but definitely something to look at

Bed was comfortable. The hotel was full & very busy with a volleyball tournament next door. Staff was doing a nice job staying caught-up. Great location.

The pool/hot tub was older and could use a good cleaning! The line at Starbucks (in the lobby) was long in the morning & afternoon as the hotel was very full.

The hotel was very nice and clean. The staff were very friendly and helpful. Our room was nice and comfortable.

I did not like that I had to pay to park in the parking garage. I was already paying over $200 for one room for one night. Parking should have been included with my room. The prices of the rooms are a little on the pricey side.

Inviting atmosphere with great staff. The room and all the facilities were above expectations. It was an added advantage to be able to use the walkway to the arena.

Don't advertise in your materials about having a Starbucks when there is not really a Starbucks there, just using their products.

Everything you need is in one area, coffee, bar, food access to chi center without having to go outside

Price of room per night.. we stay at this hotel every year for state wrestling for the last 10 years because of all the amenities and convenience of being right there next to the chi center but the price of the rooms is extreme in my opinion..

It's a nice hotel. Clean. Friendly/helpful staff. Fast elevators.

$30 a night, to park in your own parking ramp just blows my mind! PER NIGHT! We got there on a Friday night, at 8:00PM. 11:00AM checkout on Sunday. $60 of parking ramp fees! Just blows my mind.