Loved the fitness center. One of the best I’ve seen. Loved having Starbucks so close! Loved being walking distance to the Conference Center and New Market area. Fantastic staff except never being told that our breakfast was included!

We missed out on our included breakfast because at check in, while we were greeted by a delightful employee, he never mentioned that our reservation included breakfast! We checked out the next day, very hungry, and were asked how we enjoyed our breakfast. I think that employee was as disappointed as we were that we had no clue about it!

Super close to CHI convention center. Literally across the street. Also loved the onsite Starbucks and the courtyard off the back of the property had several bars and restaurants.

Slightly confusing layout, but overall nothing to dislike. One thing to mention, there were no lights or light switches in the ice vending rooms so it was very dark and hard to see. Great property!

With a high school basketball tournament in town the dinner in the lounge was noisy. Hotel staff made no effort to control the mayhem from guests - which as the parents were ignoring the situation - made the meal uncomfortable.

Good. Thermostats make me nervous but ours was working perfectly. The battery needed to be replaced but it still worked. Bathroom was very nice. Valet worked perfectly.

I was looking for biscuits and gravy but it was not available.

I loved the size of the room and the pool was nice! The bartender Sunday morning was very nice.

At check in I was told there wasn’t a room for me and I’d need to be on a waiting list. A manager was called over and I was given a very nice room right away, problem is it had a bed that folds into the wall, everything seemed fine until I woke up all night long because the bed was extremely uncomfortable. I have a 8 hour drive home the next day and I can’t move my neck to the right because of the awful bed. I paid a lot for this hotel room and I was very disappointed. Also I called the desk asking for toilet paper because we didn’t have any and it was never brought up.

We felt the room rate was a bit steep for what we received. Also very disappointed to be put in a handicap room. The lighting was terrible, the vanity outside of the bathroom was inconvenient, the floors were dirty, and there was no luggage rack.

Everything was beautiful, I loved how fun the pool was and the setting of the hotel.

The valet treated us as if we weren’t noticed, did not want to help with getting a cart. After we asked about one they pointed us where to grab it. They then pushed our cart to the elevator and left it, no hospitality what so ever.

Close to downtown and walking distance to several places

The rooms were not cleaned well. Had chips all over the floors, in the corners, and under the bed. The toilet was clogged when we got to our room. White sheets had black stains on them and 1 pillow case was dirty.

The location is great. There are many places to go, things to do and restaurants within walking distance.

The staff was wonderful and helpful.

Breakfast buffet was poorly run and not worth the price. There was not enough staff and they were poorly trained