The window-shades did not work in the room when we arrived. I called front desk and the guy arrived in about 10 minutes, but was unable to fix the blue-tooth operated shades. When he started to take them down, I suggested we be located to another room, which he did within a few minutes. The new room had a chaise which was not in the first room, and the blinds were manually operated so no trouble raising or lowering them. Heat control was good. Breakfast generous. Bathtub a plus. Swimming pool nice and clean (only 4 ft deep).

Compared to the Homewood Suites/Hilton next door (same owner) and using the same parking lot, the Holiday Inn Express is more "bare bones" and for my money, I would choose Homewood, with classier decor and a suite with full fridge, range, and more spacious studio. Both had comfortable king-sized bed. Both have a pool and a gym although Homewood has a bigger gym with more machines. The furniture at Homewood is more comfortable and better looking. Also, I liked the beautiful historic photos at Homewood Suites vs of cheap wall art.

Very spacious room, plenty of places to spread out. Not too hot or cold. Comfortable beds and linens. Plenty of towels for family of 4 -was nice not to have to chase housekeeping down, which seems to be the trend in other places we've stayed recently. Breakfast was good for a "free" included breakfast. Good selection and my daughter was pleased to find lactose free milk. Cozy seating areas.

Early morning (I'm guessing smokers) talking very loudly outside..530-6am. We were on the second floor but just above the entrance where everyone stands to smoke. Woke everyone up.

The power was out when I arrived, and I had to talk to a agent from Bookings.com to put my wife on the reservation so she could check in when power was back on. That agent from Bookings (not your staff) was horrible, wanted to charge me $50 for modifying my reservation, told them its ok I’ll check in and they canceled my entire reservation and said I’d be charged. Then hung up on me when I tried to call back. Your again assured me they would charge me the cancelation and even gave me the same rate I had booked before. She was great, professional, and rectified the horrible experience I had with bookings and made the trip all worth wile!

Nothing!

The room was huge and very comfortable and clean. The breakfast was massive, hot and fresh. The pool was nice but the air in the room was chilly so we couldn't swim for long. I love the dove soaps and hand wash and lotion provided. Also THANK YOU .for the firm pillows!!

The pool room was chilly. The water was perfect. Also the garbage on the second floor in the common area was not changed and pungent for 2 days.

The staff was super friendly & the breakfast was really good.

Specifically booked that hotel for the indoor pool only to be told when checking in that the pool was out of order. That should have been noted on the website or bookings should have been notified maybe via email.

Good,worth for the. Price

When we check in with showing printed paper if confirmation, front desk ( a man ) said there is no our reservation there . we are surprised with this situation. The guy still said there’s no our reservation after couple minutes,even we asked him to double checked, later my husband said, can you check with our home address,then he said he found the reservation, he doesn’t any apologies

Bed appeared new and everything was very clean.

I had to request a bath mat and there was no bath rubber mat available in the shower and no handrails. Also, the shower corners looked as thought they needed some TLC.

Undoubtedly the best feature of this hotel was the eminently practical layout of both the bedroom and washroom. There was more storage in this hotel room than any that I have stayed in previously - and we really needed it as we were staying there one night in the middle of moving from Brooklyn to Canada. You could tell they had actually put a lot of thought into designing the rooms, which so often is not the case. The parking lot was large and safe. The breakfast was pretty good for a free hotel breakfast.

My only complaint is that we were given a double room when I had booked a king. We were too tired when we arrived to make a fuss about this, and we were only staying one night, so we just stayed in the room we were given.

Relatively quiet area (screened from road traffic by another hotel and its property. Very close drive to restaurants, shopping, etc.

Only one shortcoming - open shower / curtain soaked the bathroom floor every time!

breakfast was great with a good variety and was replenished promptly. location is good as its near restaurants and just off the main highway. u have to drive though as no sidewalk to get around.

the room amenities was poor. just one lotion was left when u know the room is going to have 3 guests. Also, the sofa bed was not set up and the blanket and sheets was given at the reception for me to carry to the room!!! That's a first ! never have I had to carry my bedding to the room in any hotels all around the world!!