We like that the hotel was originally a department store many years ago. Love the architecture and design of the entire building. It's an older building but well maintained for the most part. Could use a few building maintenance improvements here and there but just the finer details. A lot of it adds to the character of the place. We had room 207 which is a king suite with a whirlpool tub. The room had lots of space with a pull-out couch. Very clean. We interacted with I believe six different staff members and all were extremely friendly and helpful! Downstairs is a handmade chocolate store. You can watch the chocolate being made from the interior hallway. Walking distance to great restaurants.

While the mattress was in good condition, it was very stiff/firm for us. We're side and stomach sleepers and shoulders hurt in the morning. This is very subjective though and other rooms may have different mattresses. Probably great if you're a back sleeper. Sheets were clean and bright white and pillows were great. Had a good mini fridge but no microwave so that would be a nice addition.

Close to the show we attended and right in the downtown area close to all the shops and restaurants, also had dinner at their rooftop Hemmingways Cuban restaurant and was wonderful and enjoyed the outdoor area with heaters and a great view of downtown, would recommend this hotel the staff is above and beyond and will definitely stay there again.

Everything from the greeting at the front gate to the beautiful large room and valet parking, all we had to do was enjoy ourselves this was a great choice.

Loved the location, walking distance to restaurants and shops. Old style building. Large room with view of quaint shops below. Really friendly, attentive staff, connected to Bier Garten where we went for a drink, watched our home team football game and played pool. Valet parking. Definitely staying again.

Would definitely want a microwave and table to sit at!! Stayed seven nights and had lots of leftovers. Was post Helene and furnace was sub par. They provided space heaters so we were comfortable.

Beautiful and very clean. Extremely large rooms. Great location for walking to shops, restaurants and coffee shops. The valets were great. Very friendly and helpful. They have much better attitudes than most of the front desk employees.

Some of the front desk employees aren’t the friendliest. Very few of them would even give you a smile or hello. One young man was extremely rude to my husband on 2 separate occasions when asking simple questions. He treated my husband like he was stupid and beneath him and gave him dirty looks while huffing because he couldn’t be bothered to be asked for information. If you want return guests you should get friendlier front desk employees. When there are people that are visiting from another state and need information or help with something, your “customer service” should service your customer without treating them like they’re an inconvenience.

A truly remarkable hotel! We had an amazing stay thanks to Bill's excellent customer service! The hotel was gorgeous! It had a 20s/30s vibe with Jazz live music and great decor. I felt like I had stepped back in time. The hotel is authentically restored with themed floors of the department store that once resided there. I loved everything about this hotel! Thanks to Bill at the front desk who was extremely helpful and gave us a beautiful room with a view of downtown Asheville. The room was spacious, well furnished, and clean with really compfortable beds (even the fold out couch bed was comfy). The bathroom and the tub were amazing, as well.

Disliked · Nothing,

The hotel was gorgeous! It had a 20s/30s vibe with Jazz live music and great decor. Thanks to Bill at the front desk (who should be promoted to manager) for being so accomodating and upgraded our room after we had issues with our first room. The room was so big, well funished, and clean with really compfy beds and big window with a great view of downtown Asheville. It was truly a memorable stay! We will be back!

Nothing, I felt like I had stepped back in time. The hotel is authentically restored with themed floors of the department store that once resided there. I loved everything about this hotel!

Great location in downtown Asheville! Located in a former department store, the design and ambiance of the hotel had an idiosyncratic and quirky character. The room was very spacious and clean.

The front desk staff were disengaged, inattentive, and at times even rude and unprofessional. Both of our card keys did work on multiple occasions and we had issues with the heat in the room. There are a number of hotels in downtown Asheville within the same price range that offer much better customer service. We live in Western North Carolina and visit Asheville regularly. Most likely we would not stay at this hotel again.

The room exceeded our expectations, it was huge and felt so luxurious. It felt like a suite and it wasn’t even one of the suites! Also the fact there was a coffee machine in the room was brilliant. We stopped in a few hotels during our trip and I was surprised that coffee wasn’t available in all hotels we stayed in. The staff were so friendly and gave us a glass of free champagne on arrival which was a lovely unexpected extra. The location of the hotel is absolutely amazing, so central and Asheville in itself blew me away.

The property is centrally located in downtown Asheville, so walking distance to most restaurants and downtown activities.

The property is very cool in concept (converted old department store theme). Unfortunately there are things that need updating for the rates charged. The HVAC system is difficult to control (no thermostat). The bath, although spacious and nice is also older (the commode seat was cracked). They offer valet parking (supposedly 24/7 access). Often nobody was manning the valet desk and there were several mornings we had to literally find someone to bring our car around when we needed to be at a training class on time.

The property is gorgeous! Our room was incredible. The staff very cordial. Our every need was taken care of daily. When we needed our car, the valet had it in front of the hotel in minutes. The close proximity to restaurants, shops, etc., is right out our door. And, a short 10 minute drive to the Biltmore Estate. And, if I haven’t said it enough..our room was spectacular!

I liked everything!