The hotel offers various types of rooms including Family rooms with 2 queen beds, Double rooms with a king bed and Adapted Tub - Mobility Accessible, High Floor rooms, Large Corner King rooms, Queen rooms - High Floor, Suites with a king bed and sofa bed, Hearing Accessible/High Floor double rooms, and King Guest rooms with a city view. All rooms are non-smoking. The room sizes range from 377 sqft to 775 sqft. Occupancy varies, accommodating between 3 adults and 2 children to 4 adults and 3 children.

Guests at JW Marriott Charlotte can enjoy a variety of leisure amenities during their time at the hotel. They can relax and rejuvenate at the spa, which offers a range of wellness packages and treatments such as massages, body wraps, and facials. The outdoor swimming pool is available all year round and features a heated, infinity design with a rooftop setting and stunning views. There are also beach chairs and loungers for guests to soak up the sun on the sun deck. Fitness enthusiasts can take advantage of the well-equipped fitness center.

For dining options, the hotel offers a variety of restaurants. Dean's Italian Steakhouse provides a modern ambiance and serves Italian and steakhouse cuisines. Caroline's Oyster Bar offers a traditional atmosphere and seafood dishes. Guests looking for a romantic setting can visit Aura Rooftop Lounge, which serves American cuisine.

The JW Marriott Charlotte hotel has one pool available. The pool is open all year round and is located outdoors. It is an infinity pool with a rooftop setting and offers a heated experience with a view. However, it is restricted to adults only.

Yes, the hotel does have restaurants on site. The restaurants available include Dean's Italian Steakhouse, Caroline's Oyster Bar, and Aura Rooftop Lounge. Dean's Italian Steakhouse offers Italian and steakhouse cuisine in a modern ambiance, Caroline's Oyster Bar serves seafood in a traditional setting, and Aura Rooftop Lounge provides American cuisine in a romantic atmosphere.