The amenities that came with the room, it really did feel like an apartment. It was within walking distance to a lot of places. The market inside the lobby had a lot of convenient items

There wasn't much charlotte noise, which is good. But there was plenty inside the hotel. You can hear every bump and thud in the rooms around you. Along with people talking. There was no way to drown it out due to the air conditioner not staying on constantly even though the fan was set to on. The main dislike is having to pay $30 a day parking. You're already paying $100s for the hotel room, and they're taxing you like crazy. But then they tack on a ridiculous amount to park your vehicle.

It was extremely clean and staff were very friendly. The breakfast was good and had great hours. The rooms were up-to-date and very spacious.

The breakfast area could have been kept cleaner. It got extremely messy as the morning went on. Which is to be expected but staff could have made rounds to clean up the area and wipe tables. Also, our shower would not get hot and I called the desk to have someone come and take a look. We waited for a long time and I finally went to the desk and the man was very appoligetic about not making it up there. He was the only one on and it was extremely busy being the bowl game weekend. I said the AM would be ok. We again waited for an hour after calling back down there when someone did come up. He had to take something appart and fix it. Again, he was very nice.

The property location was outstanding, but the breakfast and the chef was OUTSTANDING. That breakfast was better than a stay at the Ritz or any 5-star hotel we have stayed around the world. This Chef Fernando cooked 2 chicken patties just for my son who had an allergy and is non-verbal autistic because it was the only thing he would eat.

The breakfast and the chef. That breakfast and the Chef before leaving for the day’s itinerary REALLY bumps your overall rating up at least 1-2 star. Honestly, my plan was steal him away and finance him to start his own catering business by subcontracting with several hotels in the area where he could easily make $200k/year minus his costs for employees and labor.

The main reason I would come back is because of the staff. They were extremely friendly and helpful. Rooms were nice, modern & clean.

I booked a double queen room. Upon check in I was told I had a queen and a pull out sofa. I feel there should have been a discount or compensation due to the change and not being told until I got there. Finding the parking garage entrance was difficult and then because lower levels were full we had to park on the top floor. Meaning an employee had to use a fob to get us in and out of a locked gate and/or getting the elevator to access the 9th floor of the garage. Which meant going to the front desk to get an employee etc. There should be a way for guests to have an easier way in & out of the garage.

The staff made the difference in the trip, but everything was convenient. The breakfast was great. The option to bring pets. Using the Hilton honors app to control the elevator and our room. I enjoyed the first floor not being the hotel lobby. It created a separation.

The only thing I would change is the parking garage being separate. There were some issues on our second day where the ticket scanner stopped working and we’d have to call the company operating the garage every time we wanted to leave in order to validate parking.

Comfortable bed and bedding; consistent staff! I saw the same people each day, and they greeted me. The man that refilled breakfast and helped guests was very nice (didn't get his name - bigger guy with light mustache and beard). You should keep him! Nice housekeeper that did a WONDERFUL job cleaning our room. We went to the MN/Virginia football game at the Bank of America stadium. The location of your hotel was perfect. We enjoyed our stay in Charlotte. Always felt safe.

Wish you had an indoor pool!

Breakfast at this Hotel is top-tier! They have waffle makers, a waffle bar with all of the toppings, a yogurt bar, delicious vegan options, chicken breast, chicken sausage, bacon, cereal, grits, you name it they have it! It was all so delicious! Fernando the breakfast host needs a raise, he goes over and beyond and exudes a love for the job! Also, the director of sales a wonderful lady, walks around and asks is everything okay, the counter workers are so helpful and nice as well.

Location was great! Walking distance to restaurants, groceries and shopping. Pet friendly, clean and comfortable. Staff was helpful and friendly. Very safe. You can’t get into the building or up to the rooms without your key card.

Not the fault of the hotel, but the parking garage next door was a pain. You have to have your ticket and a validation ticket to get out. Sometimes it didn’t work correctly and had to go back to the hotel and get different tickets.

The facilities were very nice, clean, and an easy walk to some great locations and restaurants in the city. I was really impressed by staff friendliness and the amenities. The room was spacious and the kitchen even had a dishwasher, and it was one of the best hotel breakfasts I have ever had.

The pool was a little small and the breakfast area too small to handle the peak demand in the morning. There were long lines and waits for the food, though it was delicious. The parking situation is also confusing, but once you figure it out it was fine.

The location for the value was excellent- we stayed for the closeness to Bank of America stadium. Felt safe walking home from an event at night. Room was nice, clean and would have been comfortable for a longer stay. Was worried about the noise being downtown but it was not a problem at all! Bonus having a Starbucks right downstairs.

The parking situation is fine, but a little confusing. The parking fee is added to the hotel bill along with a deposit, so it is a little confusing what you're actually paying for...