We loved everything about our stay. The rooms are spacious, the beds are very comfortable and it was easy to adjust the temperature of the room. We also liked the fact you had to scan your room key to go up in the elevator.

The QR code that was in the room to scan and order snacks didn't work. When we scanned it, a return message stated it had expired. So we called the number to order and the associate couldn't locate the price of mixed nuts. At that point we ended up driving to Harris Teeter for late night snacks.

The hotel was outstanding in every aspect. I got there late, and there was a terrible storm--not the hurricane, but a random storm. Anyway, I had to eat in the downstairs restaurant. The service was incredible. My waitress was Makida. I was check number 65351. Rarely, do I have service like that. She recommended an appetizer of the spinach/artichoke dip. Loved it. I also ordered the 16 oz ribeye. BEST STEAK I'VE EVER HAD--AND I'VE HAD SOME GOOD ONES!!! I should have asked to thank the chef, but I did not. Please tell him/her thank you so much for me.

The overall price of the hotel seemed exorbitant. There was nothing wrong with my stay, but if I had had to pay that bill myself, I would never have made the reservation. I guess that's a standard cost, but I'm sure you'd still get really great guests for half that price.

It was great location. Near the stadium!

The valet was not good. I had to rooms and my sister got valet and then they told me it was full and wouldn’t let my husband wait for me to check in and get our things or give him a cart. Then on leaving my sisters are was parked so tight in the spot the valet climbed through the car!

Love location of Westin

Don’t like the changes / renovations. Used to have really swanky bar / restaurant right off the lobby. Now it’s all changed. Feels a little over priced now

It was very nice and clean. The staff was cool and although the room was a little small, it was extremely comfortable and the view was very nice. I look forward to my next stay

The room was small for the price. But with everything else that was done right, it’s an understandable cost

Location

We stayed in the room until around lunch time so-had out do not disturb sign. Did not thereafter get room serviced as expected. One housekeeper, not assigned to our room, was kind enough to provide us clean towels.

Clean, comfortable beds, friendly and helpful staff. It is close to the Bank of America stadium.

The late night menu was not a good selection. We went over to JW Marriott’s restaurant Deans since they have a better late night menu.

The room was beautiful and very clean. The bed was excellent and very comfortable. The gym was very good and clean.

I had a concern over an excessive holding charge that was charged to my card (close to $400), but I was unable to receive anything other than a verbal assurance that the amount wouldn't be on my final bill. I spoke to different people at the front desk 4 times during my stay, requesting a printout which would show the final amount, but no one was able to provide me one. One person wrote amounts on a post-it note, and I was told to go to the front desk on Monday morning to get a print out from accounting, but when I inquired, no one was able to help me, nor knew what I was talking about.

Wifi was really annoying. Had to reconnect all the time. Wasn’t free by default (have to sign up for a rewards program) and it’s very easy during the many many logins to accidentally press the button to upgrade the wifi quality. Should be high quality for everyone, free without a sign up.

Staff was excellent. Rooms very comfortable

I was not informed of the extensive renovation going on. It made all of the amenities very cramped and confusing. That needs to be advertised and price reflective.