Amazing location. Right in the heart of CLT. Modern and clean hotel. Cool lounge area in the lobby.

Felt a little pricey for the size of the room. TV was very old and stopped working.

Room was nice.. I feel all the rooms need they own microwave cuz it's an inconvenience to be comfortable and leave your room to go warm up your food. And also it needs a ice machine at least on three floors instead of customers or people that paid so much for these rooms have to buy I think that's a little bit on the ridiculous side

I did not like the fact that it had did not have a microwave in the room I did not like the fact that we had to pay for ice bags I did not like the fact that we had to pay for cereal and milk I think that was a little bit on the ridiculous side I understand snacks and dreams but continental breakfast should be free. That's what you would call hospitality

Came into town for ACC tourney. Hotel was very clean, even the pet-friendly floors. We brought our two mature well-trained dogs. Pet fee was $50 one-time fee for both dogs for our three day stay (liked that they did not charge per dog. Bed was super comfortable!!! (I'm very picky). Liked modern lobby. Staff was super friendly throughout our stay. Shower was roomy, showerhead pressure was great! Valet was cheaper than some downtown garages there, some who don't allow leaving and returning. We were permitted to leave and return using valet with no extra charges.

Room was small. (We still managed to get two full sized crates up though).

Directions to how to get to their parking garage is very confusing. It needs to be made easier for guest to understand exactly where it’s located since two hotels are in one location.

The Room was modern, accommodating. Beds and Pillows were plush and very comfortable. Location was perfect for everything surrounding and in walking distance along with Valet. I extended my stay an additional day and the room service was clean and weren't disruptive which I could appreciate.

Every person at the front desk was welcoming and helpful. Everytime I left or re-entered I was greeted with great energy, smiles and professional help. I believe his name was Malcom but by far the friendliest and most accommodating with any questions I had.

The location was superb

No ice machine

I really enjoyed the location—being downtown made it easy to walk to everything I needed. The staff were friendly and very helpful, which made my stay even more pleasant.

I didn’t care for the food selections, as there weren’t many appealing options. Also, if I hadn’t been using GPS, I probably would’ve missed the hotel entirely since there weren’t any clear signs indicating where it was.

Good location, amazing bed, so comfy and a lot of space in the room! The shower and bathroom were a cool design too Corridor feelings were high which just has a nice feel to it, the loft was so fast too

It had a weird smell, the aircon wasn’t the best, the lobby was boiling all day - needs aircon, Needs more signage in lifts to know where your going haha

My friend and I had a wonderful time at this hotel. We were close to so many places especially the Spectrum Center where the Millennium Tour was which was right across the street. The hotel was clean, the staff were nice. Kiara helped us so much during our stay and all of the staff gave good vibes. We appreciate everything and we definitely will be back.

The staff are brilliant. All of them are friendly, helpful and welcoming. The rooms and public spaces are clean and modern. The wheelchair accessible bathroom in my room was very good. The food options are quite limited but are always freshly made to order, Crystal was very kind and catered to dietary requests.

The air conditioning units in the rooms are very loud, even when turned off at every possible place, it comes on by itself briefly from time to time and is loud enough to wake you. The only other drawback was that the location, whilst excellent for exploring the city, is right beside roads which host loud wannabe-race drivers at night... for hours... every night...