The concierge was beautiful!! Thaddeus Darrel Lucas is such a great guy, very professional, knowledgeable and helpful. I would rebook with you for him alone

Ummmmm, the ice room on the 10th floor was extremely shoddy. It didn't look like it had been tended to since the building was built in 1969. The elevators....well, I'm sure you've heard this one before. RIDICULOUS! The wait, not at check in, was long, the wait AT check out was just messed up. We waited on the 10th floor for a solid 20 min. It did stop on our floor twice, each time they were packed in like the proverbial sardines in a tin. When we were able to squeeze into one. It stopped on every single floor on the way down. For a better class accomodation, having only 1 elevator running is...I'll let you put the word in.

Nice area, close to many things to visit.

A/C did not se to get as cool as I would like. Onsite restaurant just ok. Would have like a fridge I could put leftovers in. Fridge was filled with drinks for purchase. I like to stay in nice rooms and I pay extra to do that. I don't like being nic kled and dim ed after paying those high prices for the room. If I want to take a dessert to my room to enjoy later I should be able to have a small fridge to store it. Instead the fridge is shocked with exorbantly overpriced drinks. Also, I should not have to pay for basic internet. Another nickle and dime example.

Everything was fantastic, except the items below. The staff was courteous and professional. It was centrally located and close to my business meetings. I will definitely consider returning in the future.

The first item is one off issue that may not have been avoided. The elevators were not functioning and repairs were being made. It was a busy Saturday and many guests were frustrated. I was lucky, when I checked in they had just got one of the elevators in my tower working and myself and the bellman didn't have to figure out how to get my stuff up to the 20th floor. The second item was possibly bad planning, but it appeared as though there was not nearly enough valet parkers on duty. Again I was lucky, because I got my truck fairly quickly, but the front entrance of the hotel was backed up and there were many guest who were upset, either that their car hadn't come yet or were stuck out on the street, trying to get their car in.

The location to American Airlines Center and a Catholic Church for mass on Sunday. Walk across the bridge Mexican Restaurants.

When I arrived to get my room staff asked for my driver license and credit card and stated: (There is a fifty dollar deposit for the room incase you destroy some thing or some thing is missing). That was not very nice or why did she say that, I got offended and upset. How would feel if they said and guest are behind you. The staff a short black a little heavy hispanic young female.

The hotel is beautiful, you could see the cathedral from our floor. I was very disappointed that for the price I paid no breakfast or parking available. I had to pay an additional $50 for parking. Look for somewhere to eat. Then we get to our room. There are snacks on the entertainment center. But they were not free of charge. They range from $7-$10. The drinks from the mini fridge were from $5.00- $40 (beer, wine, red bull, ect)

That they do ot offer breakfast or free parking to guest

Everything!!!

N/A … liked absolutely everything (not often I can rate a hotel 10/10 and not find any real issues) If you are the type of person that likes to complain about something, then you will be disappointed. Then you can write “I didn’t like the fact I couldn’t find a problem” in this box instead :)

This was a great place to stay. We loved everything about it.

What I didn’t like was pulling into the hotel and automatically they assume you want valet. At $50 a night I couldn’t do it but I did it for the first night. Then they said that meters were free and it Wasn’t. Got a ticket.

This property was located near everything we wanted to see and do in downtown Dallas. It also had an on site restaurant that served breakfast, lunch and dinner as well as a lobby bar that served food. There was a Starbucks on the main level and valet parking. If you are traveling within a mile radius of the hotel they have complimentary ride service.

Our room had a slow draining tub but maintenance was quick to arrive to resolve the issue.

Staff was PHENOMENAL!!!! The room was great and the bed was so comfortable. The entire vallet deserve an award, they were amazing. Only thing I wish would b changed by all hotels is to accept venmo or electronic payment. The out of town ppl don't remember to get cash....and let me tell u ALL OF THEESE AMAZING MEN, deserve it

No vending machine and we didn't know when the gift shop closed. If u don't bring drinks or random things u need u have to Uber or Doordash.

The staff is amazing, so sweet and friendly. We loved the pool, though a bit cold, but great location. The room was nice and clean and pretty, best part, the beds were so very soft and perfect.

The restaurant food wasn't good, especially for the price, and took way too long. The server told us they were behind when we went ate dinner, but we were the only ones in the restaurant. Definitely not worth the price. They even served my daughter pancakes from a pancake mix that had expired, so very disappointing.