The property was very clean everywhere from the public restrooms, the Sustenio Restaurant and Mercato Café and our room was very clean also. The hotel is beautiful and I enjoyed a lot of the amenities like the indoor pools and jacuzzi since during my stay it was winter. The staff was nice and courteous my entire stay, although a little unorganized.

When I checked into the hotel, I was told by the staff that they accidentally checked someone else with my same last name into my room so, my check in to my room was delayed for a few hours. I can see how it happened because, the front desk did not even look at my ID to verify which room I was supposed to be in as well. After waiting a couple of hours to check into my room, the staff was supposed to call me when my room was ready but they never did. The staff needs to be more organized.

The scenic atmosphere and the location was close to open malls

Parking No free parking. I had to use valet parking or be towed. No other options. It became an added expense ( $39/ night) because it was no free parking. Then the valet parked the car in the street in front of the hotel. No parking garage.

The hotel was amazing, and the staff was helpful, really exceptional? Couldn't have asked for better. I was only in town for one night to take my kids to Six Flags, and I wanted to stay at a nicer place. This was definitely worth it. I understand there are a couple of places to shop nearby the hotel as well as to eat, but maybe 1 or 2 more places on the property would be perfect.

Our breakfast at Sustenio was good, just took a bit of time since there were only 2 waiters working Saturday morning. Food was good and prices were as well. Resort grounds and common areas all well maintained and clean. Our guest room as well stocked, clean, comfortable and spacious. We were very pleased with our stay and would love to return sometime.

More waiters during peak hours perhaps

The room was beautiful and spacious pools are great too both indoor and outdoor door. I would definitely recommend.

The massages are amazing it was the best part. Would not reccommend doing your nails there it was very basic. They did do scrubs and hot wrap therapy for mani pedi though.

Beautiful clean and endearing

Unfortunately is was a Mecca of homecoming high schoolers taking pictures taking away some of the ambience with the noise and difficult walking through the crowds. Great place for pictures so It’s difficult to be upset!

This hotel is exceptional! With its welcoming ambiance and attentive staff, I strongly recommend it to anyone planning a visit to San Antonio. You'll enjoy a comfortable stay in a prime location that allows easy access to all the attractions the city has to offer.

Nothing

Staff was amazing, very clean.

Did spa day for anniversary, only thing you do as a couple is massage and waiting area. Pools were like a community pool with tons of kids. Wasn't relaxing at all. Only had 1 restaurant. Valet parking was 50 dollars.

Everything was nicely done. Restaurant was a good value and had excellent meals. Service was wonderful. Location was very convenient.

The sound between rooms wasn't good. I could hear people on both sides of me as well as those in bathrooms.

Facility was nice, loved the room and how the bathroom is laid out.

The additional mandatory valet parking. To pay an additional $100 just for my car for 2 nights was disappointing.