The staff were genuinely lovely, so welcoming and accommodating. They remembered my name and checked in with me every day, which made it feel really personal. I honestly can’t fault the service. The room was cleaned daily and was really pleasant overall. It had a large bath, which was perfect for unwinding after a hot day. The pool had a great view, and the food was consistently very good - have no complaints there.

There was a gym with limited equipment, but still enough to get in a decent weight session. I stayed in a “town-facing” room. The view was a bit dusty, but that’s just the nature of the landscape and what I booked, so no major issues.

During my stay at the Cozy Savvy Boutique Hotel in Hoi An in November 2024. Service From the moment I arrived, the staff's warmth and attentiveness stood out. They were always ready to assist with any request, providing local insights and ensuring my comfort throughout my stay. Comfortable Accommodations My room was spacious, clean, and thoughtfully furnished. The bed were comfortable, making it easy to unwind after a day of exploring. The bathroom was bright and airy, equipped with modern amenities that enhanced my stay. Delicious Breakfast Each morning, I enjoyed a diverse and delicious breakfast buffet. The selection catered to various tastes, offering both Western and Asian dishes, all prepared with fresh ingredients. Prime Location Situated just a short walk from Hoi An's historic centre, the hotel provided easy access to the city's attractions. Despite its central location, the hotel maintained a peaceful ambience, allowing for restful nights. Additional Amenities The complimentary bicycles were a convenient way to explore the area at my own pace. In summary, my stay at the Cozy Savvy Boutique Hotel was delightful. The combination of excellent service, comfortable accommodations and prime location made it a memorable experience. I highly recommend this hotel to anyone visiting Hoi An.

Lots of things to like - Wonderful and kind staff. They went out of their way to make us feel comfortable - Comfortable room and a nice view - Excellent breakfast

- Spa was fairly average, especially considering the fact that it isn't cheap - The old town is about a 15 minute walk which can be a bit of a haul in summer, especially with family. They do have cycles that one can borrow for free, though

This hotel has lovely spacious rooms that were nicely decorated. My friend and I booked the family room and we basically got two separate rooms with our own bathrooms and just an interconnecting door. Breakfast was very good and the staff were super friendly and helpful. When we arrived we were greeted with some tea and biscuits and Lyn sat down with us and gave us a map of Hoi An and lots of good recommendations for things to see, do and eat. The hotel is about a km from the old town but there are plenty of free bicycles available to borrow. We even used those to get ourselves to the beach one day. We also used the massage service (they had a two for one deal in the afternoon) and the laundry service was reasonably priced as well (by the kg not per item).

The beds are really comfortable! It’s soft enough for you to sleep like a baby as well strong enough to hold your back. The facilities are good Breakfast is small and lovely, the dining area do have a great view One of the receptionists was super nice, she drew us a map with everything you need to know about the town when we checked in, must took her like 20 mins to show us around. and she kept smiling and chatting sincerely all the time, too bad I didn’t catch her name, but big thank you to this lady. She highlighted our trip and the hotel!

Just double check with the bill you signed. They overcharged me for the room, and when I questioned it’s not same as what I booked, instead of checking with their own mistakes, they asked me to double check with booking company. Even when I showed all my booking details with price and everything they just insisted on what they are doing, and assumed I was wrong. After a long discussion I decided to check in first and before I called booking.com they figured out whats wrong. So how difficult could it to be done when I first said it’s not my bill? Just double check or say something like we will take a second look, instead of saying “you must be wrong, you call the booking company, it always happens.” Still a long way to go for the receptionist training session

The property was close to Hoi An old town and the rooms were very clean. Having said that this property is rated as a 5 star but definitely does not feel like one. There is only 1 staff member (Ms. Tracy) we thought who was constantly the person to get any help from and was lovely. House keeping was excellent and kept rooms clean throughout the stay. The basket boat ride organised by the hotel was excellent.

There were mosquitoes in the restaurant and barely any staff to help out with orders. The man who served us was wonderful, but looked over tired. We stayed 3 nights at the hotel and The ladies at the reception never made eye contact. No one was rude , but it felt like they lacked the care factor. Breakfast was basic and unlike other hotels there was barely any table service. We were slightly dissappointed as this was our 3rd time visiting Hoi An and we have never experienced such disconnect.

great hotel! the room was great and clean, the location was great - a 10 minute walk from the old city (close but outside of the chaos), the staff was more than amazing - gave us great recommendations, accommodated my gluten-free food requirements (once I got to breakfast a member of the team always knew I was gluten free and suggested options, they even made me gluten free pancakes). the swimming pool on the rooftop was great for the hot hours. overall we had a great time and really recommend!

they tested the fire alarms on two late mornings out of our stay, they called a few minutes before they started to let us know. I personally enjoy sleeping in late on my vacations and would prefer not to be interrupted. I totally understand the need to test for fire safety, but It would be better if they could either do it in different hours or let me know in advance so I can wake up calmly and not by a phone call.

The cozy savvy boutique was so relaxing , all the staff were friendly and attentive. Breakfast had something different every day which was all delicious. I’ll definitely come back to this hotel. The pool was lovely and clean and the staff came to ask if we needed anything. If you want a relaxing vibe to unwind this is the place for the personal touch. Great location to all attractions and the staff were very knowledgeable on local eateries and sites to visit. Excellent service from front of house to the cleaners couldn’t fault them

Nothing excellent place

My friend recommended this hotel to me. Rooms are spacious and nice. However, One room had a moldy smell, and we noticed some mold on the wall near the bathroom and next to the bed. The staff responded promptly, despite the hotel being fully booked when we filed the complaint, and we appreciated their quick action. The breakfast was nice. Be sure to take a bike ride in the morning to avoid the tourists. Staff are really nice and helpful. We booked some local activities from them, very reasonable prices. Cozy Savvy Boutique Hotel will be on our hotel list for next visit.

The mold in the room was the only problem we encountered, but we believe this was just a one-time incident.

We spent three nights in total and stayed at the villas on the second complex of the hotel. The room was clean and fully equipped. The breakfast was really good with a big selection for every appetite. The staff was the friendliest and very kind. They were very informed and helpful and helped us organise all of our tours and visits etc. special thanks to Lyn whose kindness and proactiveness helped us get the max of our trip and catered to all of our requests. She really was a gem.

The rooftop was not as expected i thought there would be a bar there but it is just a pool with seats around. Nice atmosphere though.