First of all, the wonderful hotel stuff team, who went above and beyond to make your stay as smooth and pleasant as possible. Large, clean and well-appointed rooms, a plate of fresh fruit was a nice welcome. Breakfast, in addition to the standard items, allows you to try local Hue specialties. The location is right next to the city's entertainment center, a short walk to the river promenade and a slightly longer one to the Citadel. Despite some remarks below we will remember our stay as very enjoyable.

Despite the hotel being in the second line of buildings, you have to reckon with the fact that the rooms at the front will be affected by noise from nearby pubs and restaurants, where extremely loud music is played outside (this is a custom specific to Hue, from what I have noticed). Luckily, this madness ends around 10-11 p.m. There is a lot of humidity in the room with a specific smell, despite the sunny and warm weather outside. The balcony turned out to be useless due to the aforementioned noise, lack of furniture and the fact that it overlooked a residential building very close by.

I would say the most comfortable bed we have stayed in throughout traveling Vietnam!!! The room and ensuite were nicely decorated and for the money absolutely worth it and more! The staff were fantastic, really kind and helpful. I would fully recommend this hotel. We only stayed one night but would have happily stayed more if we were in Hue for longer.

The only let down was the breakfast. This is an extra 4 dollars a person. The toast and such are fine, but the pho was unfortunately not very nice and I couldn't eat it. We also ordered eggs which were also disappointing. I think improvements could be made on the breakfast quality which if done, would make this hotel a 10/10! Also the Aircon in our room was very loud and likely needed a service but it did work well and so this wasn't a huge issue.

Great breakfast, so fresh as cooked fresh to your order.lovely big room, very comfortable and the location was great, so close to many restaurants and easy to walk around. The staff are such beautiful friendly people who made our stay so special from upgrading our room, calling us by our names and keeping our room spotless. The little extra touches in our room with fruit, water and hand written notes was just so lovely. Definitely our favourite hotel in our 8 weeks through Vietnam. Special thanks to the beautiful Linda and David who were just 2 of the wonderful staff. Hope we get the opportunity to come back to this wonderful hotel.

Can’t think of anything, we thoroughly enjoyed our stay.

The property is located in a strategic location, set slightly back from the main road, which makes it much quieter but still convenient for walking to all the city's points of interest. Warm welcome at check-in with fresh fruit and a welcome soft drink. The large room, perfectly clean and equipped with all comforts. The buffet breakfast was fresh, very varied and tasty. The hotel's strong point is the reception staff, always available, kind and competent. Friendly and welcoming, they made us feel truly at home: I remember some names because we had the opportunity to speak: Linda, Roise, Ryan. However, all the staff deserve a special "thanks" because they were all truly kind. Really recommended.

Well situated close to a lively night area (restaurants / bars ...), yet just far enough to be quiet. The staff was lovely and helpful all the way through. The room was clean, comfy, spacious and properly equipped. We've got a plate of complementary fresh fruits in there, that's a nice touch. We had breakfast only once there : it is a small buffet but with fresh and tasty offerings. On top of that, you can ask for some specific dishes to be cooked for you in advance, like crepes with fruits or omelets, scrambled eggs (they have about ten on the menu I think). They'll be freshly cooked for you when you get there in the morning. That's included in the breakfast price. Definitely a great place to stay in Hue !

The hotel.is adorable, there is a fantastic chocolate shop on the street if you head left, and an excellent spa if you head right. We forgot our bag of chocolate goodies for the sleeper train back to Hanoi, as we pulled into.the train station there was a knock on the window of our cab. Ryan, one of the front desk guys had followed us on a scooter and handed the bag back to laughing and wishing us a good train trip. THAT IS THE KIND.OF SERVICE that was drummed into.us when i worked at the Ritz Carlton, a $1000 a night hotel, yet in Vietnam, that's just normal hospitality

Very stylish, clean and great value room, with lots of thoughtful touches. The staff were absolutely lovely and went out of their way to be friendly and helpful about everything. It was a very relaxing place to stay, despite the hectic streets around and the rainy weather! Also very close to the 'walking street' with all the major restaurants, and walking distance or a short taxi./ scooter ride to the main Hue sights. The staff and their recommended drivers were also really helpful sorting an airport pick up, local taxis in the evening and an onward transfer to Hoi An. Would absolutely recommend the Scarlett.

It would have been nice to have a chair/table on the balcony, although I guess it would have to be plastic with the rain etc.

All of the staff were professional, courteous, and went beyond the normal expectations to accommodate their guests. Rosie, Ryan, and Kelly were especially helpful during my short stay. I‘m certain to of left out a few of the staff but I was more than pleased with every staff encounter. I’m a seasoned traveler and have found it rare to experience the standard that The Scarlett Boutique Hotel has put fourth. This hotel is managed extremely well! The breakfast was excellent. I would be remiss if failed to extend my compliments to the kitchen staff as well. Very attentive service with a plethora of healthy food choices. The rooms are on the small side yet extremely comfortable and offer all the amenities required… Cold a/c, good water pressure, mini refrigerator, cable tv options and all in a quiet and safe location. Very fond memories. I hope to return someday soon.

Nothing.

I stayed here originally when it first opened around 2016/2017 and was very happy with my stay then. On heading back to Vietnam for a holiday i thought i would check out this hotel again for a few days - i was not disappointed. The staff are super friendly, well trained and from the moment i arrived to the moment i checked out i felt like a valued quest. The hotel itself is hidden down a small alley off of a main road - meaning its nice and peaceful yet only 2-3 minutes walk from the main strip area of lively bars etc in Hue. The rooms are very well appointed with great attention to detail and are a finished to a high standard - a real treat to stay in if you have been slumming it in cheaper places elsewhere but fancy a few days of luxury. I couldnt recommend The Scarlett Boutique highly enough- its very good. You wont be disappointed

Absolutely nothing. I could not fault it.

The staff was very nice and kind, especially Thủy. The bed was very comfortable and overall the room was clean. Breakfast is alright.They don't have many options, but it's enough. The location is very central, very close to the walking street where they party all night long so you can expect to hear music from your room.

The room had some unnecessary furniture, which made it way smaller and difficult to open 2 suitcases, but nothing major. The shower was a bit weird, hot water was limited, and ventilation didn't work very well, even after hours it was still wet and moisty. The hotel is a bit old, the room needed some maintenance.