All the staff were very friendly and helpful. The hotel has great views of the surrounding mountains. The breakfast is great also dinner is very good. Will be staying there again for sure great hotel, also worth mentioning that a coach pulls up outside every morning, which takes you to all the ski areas you may have to change coach once depends which resort yiu want to go to, this is free if you stay at the hotel so great service and great value for money

The front desk people especially the person that checked us in was exceptionally nice. Many thanks to her, even though I was tired when coming in she made me less tired. Also, the welcome cards are available if you stay for more than 2days, which is really one of the reasons you should stay here! The room were very clean, had a kettle(with some tee and coffee), nice TV, very comfy beds, nice shower room!! Nice connection to the bus stop also!

None in my mind

I loved the receptionist. She was an elderly lady and was very very kind and humble. I couldn't meet her before I left, but please let her know that I am very thankful to her. If you don't mind please share this message with her and let her know that we would love to welcome her to India.

Nothing at all. It was all perfect.

View out of the hotel room was brilliant.. and even if you dont get this.. the breakfast area has the most amazing view. You should be able to go here even without getting the breakfast.

Location was just far from the train station that it was a long trek in the middle of the night, would recommend taking a bus instead. The timings for the breakfast had changed, but we were given the wrong timings.. when we showed up late, we were literally scolded by the head staff at the hotel, which was quite rude bordering on racism. To be fair they compensated us by only charging for one breakfast when we complained.

The hotel room was very clean. The breakfast was lovely and the staff is very friendly.

The minus points are the tv that serves only cable channels, no Netflix or any internet app. The WiFi was very low quality, multiple times it took ages for my phone to get internet connection. The bathroom dispensers need a double check as our room had no hand soap when we entered the room.

Its location, the views from the 11th floor restaurant at breakfast, which was also excellent. The staff were all very welcoming , friendly and helpful. The room was spacious and well equipped

Absolutely no concerns at all. All aspects of the hotel were excellent

Junior Deluxe King Room had a bedroom and separate sitting room. View of the mountains was spectacular! Hotel was convenient for every place I needed to go.

Lighting in the bathroom needed improvement. The makeup mirror was mounted on the wall under a very dim light and you couldn't see anything but the lighting for the rest of the vanity was brighter. Carpet was stained in some areas and could have used a good cleaning and maybe some spot painting on the lower walls. Otherwise everything was kept clean and tidy. TV remote for bedroom didn't work but there was another TV in sitting area so it was ok. They had a separate breakfast buffet till 11am but it was pricey at $18.50E.

This was the least expensive hotel in the area hence the reason for choosing it. I must say kudos to the lady behind the counter! She was very kind, helpful and provided advice & tips to make our stay more comfortable. Despite the overflowing reception area (there must have been like 30 people waiting to check in!) she always kept her cool and assisted anyone that required help. It was only for the one night but we had a good night sleep. The room was clean, the beds comfortable.

The staff was polite and accommodating as much as possible. Room was clean as expected. We only stayed for one night.

The breakfast could have been better. For the price, I would have expected better quality food. Also the 20 Euro per day for parking seems too much.

Nice rooms and close to bus stop. The staff was amazing.

The wifi wasn't working on the upper levels. Parking and breakfast were pricey.