The beds were comfortable. The room was clean but a little small. The staff were friendly. The facility was getting an upgrade so the carpet was new and the room had a clean smell. Thankfully, there was no smell of weed!

The breakfast was good EXCEPT for the coffee station which was out of order. They did provide a Keurig but that was slow. There were no overhead lights in the main room, only wall lights. Not a personal preference. I would have liked a USB port to charge my phone.

The bed was comfortable and not too high off the floor. Some other places a need a ladder to get into the bed. The room and the rest of the facility was neat and clean.

The description of the breakfast on the paper in the room said the breakfast is from 6 am to 10 am. That must be an old paper. At some point the breakfast hours were changed from 6 am to 9 am, and the paper was not updated. We missed the breakfast the first morning.

Our stay at the Sprinfield Best Western defintely felt more inviting than our first stay elsewhere a few days prior. Staff were very polite and helpfull when needed, breakfast had a very large selection (in my opinion) that changed on a daily basis, and the rooms and facilities were clean.

The room toilet had difficulties flushing at times.

Zankhana (Zee) who check me in was terrific. She was so friendly, polite and helpful. Every time I was near her she would talk to me. There was a problem with my check in. Booking.com use part of my first name as my last name. Zee took time to find me, looking through all the name on her list. It wasn't her fault for the problem but she still apologized to me.

I liked everything.

Free Breakfast and the room was great

The hallways smelled like someone went to the bathroom in a corner somewhere and instead of finding where the smell was coming from they out a glade plug in outside our room door and sprayed with air freshener essentially masking the lingering feces smell

We like it so much that we spent two nights and returned again for another night. It was just a perfect location on our way to see the solar eclipse in northern New England and to visit relatives in the Springfield area. We often use Best Western because they do have high standards and we are platinum members of their reward program.

I had no dislikes.

Room was great - clean and comfortable. Breakfast was excellent - lots of choices including fresh fruit and yogurt (and didn't try the pancake machine but they smelled great when someone else made one and I wish I would have tried one!) Staff was super friendly and helpful - even other hotel guests were friendly. I felt very safe - important as I was traveling alone.

Room was a bit stuffy - and I could hear traffic noise, but it wasn't at all bad and did not keep me from sleeping.

Great location, comfortable beds, clean room, and bathroom.

A little outdated and the bathroom, though clean at first sight, could use deep cleaning (light switches, doors). But I used to work at a hotel, and I am picky. Breakfast could be much better.

Loved having Both a refrigerator and a microwave. Bed was comfortable. Breakfast was plentiful.

I know that this isn’t the hotel’s fault, but the town planners really need to get their act together. The access road going one way in each direction ,with few turns ,is a nightmare in accessing the hotel. This is a reason to discourage staying at this hotel. Access is a pain!

easy, quick check-in; complimentary toiletries and breakfast; all fine; nice to have option of gym; friendly staff; good to have fridge, freezer and microwave in the room

could have been cleaner; breakfast could be available for longer (finishes at 9 a.m.) but on the upside, staff were helful and gave me some milk at 9.45