Great location

The only thing: Couldn’t open the windows

First of all I liked the Hotel and its location served me well and my needs. Breakfast was a good choice and the staff at breakfast were excellent especcially a special mention to Adriana. All the staff were excellent, my room was a bit noisy when cars passed by possibly the car park of the hotel and very noisy at night when someone was dragging things in their room above me one night and also heard people talk next door on a couple of occasions. The TV only has a handful of channels to choose from. The gym was also good to have. Close to public transport and walking distance to Greenwich Park and the town. I enjoyed my stay there and will return

The noise at 2 am in the morning. The safe being on the floor. People my age or older and those with difficulties bending and kneeling would find the safe so low down a big problem. I pulled a hamstring and had to spend quite some time nursing it TV left a lot to be desired.

Quiet location but quite a way to walk to the ferry and back each day. Liked the fact that bedding was NOT changed every day. We opted to not have them changed after the 3 nights as we were only staying 4. It is good to be green.

We were happy to not have the beds changed and the room not to be cleaned but we would have liked coffee, tea and milk topped up each day so that it was ready for our return to the room. Once this was done later in the evening and another day it was not done at all because we put the 'our room doesnt need cleaning on the door, this doesnt mean No Top Up of Tea/Coffee items

Very good staff. Very clean rooms. Good facilities. Excellent breakfast, although very expensive for a breakfast.

The bar prices are high. Also, they do this thing where you have to sign a little ticket when you put something on your room. The ticket includes a line for a gratuity. Fortunately, I put a pen mark through this line. At checkout I noticed a service charge had been added anyway! Then what is the line for the gratuity for on the ticket? Is it for a service charge for the already added service charge? This sort of underhand behaviour is very irritating. The room (at room only) was over 220 pounds and then they pull tricks like this.

The staff were amazing. There was a slight issue with when we were able to check in to our room and the staff bent over backwards to accommodate us. We were in a booking of 5 rooms and they worked hard to keep us happy and up to speed on what was going on. They made what could have been a problem into a fun trip to the bar and helped us have a super start to our night away. Oh, and the warm cookie on arrival is a genius touch. Also, if you're looking to go to The O2 (we were) ask the staff to order the taxi. It's much quicker and cheaper than Uber and they'll also come and pick you up.

Very little. I can't praise the staff highly enough.

Beautiful hotel, especially the top floor where we stayed

Told I didn’t have breakfast reservation. They went to check and confirmed we did. This was embarrassing and I felt offended; unfortunately, this was the reason I could give too marks. Eventually the same staff member came back and offer some off the a la carte menus but, it was too late and quite a let down. I told the colleague our room number, granted he may have misheard but I didn’t. Appreciate being told I had to pay when I already did. Also there was not cutlery or napkins on our table, even when we sat down I had to request this. There was just 2 of us on a 4 person table.

The staff were very friendly and helpful. We were given a room on the ground floor to help my sons limited mobility. Room was nice size which allowed us to move the twin beds around to make more comfortable for our stay. The receptionist very kindly showed us around the observation deck with great views across the London skyline. Pre-booked parking worked really well with complimentary EV charging an absolute bonus. Big choice of food at breakfast should cater most tastes. The bar and lounge area is lush and very stylish. Only short taxi ride from the main attractions in Greenwich.

The bathroom door in room 33 did not fully close. Would appreciate the room prices being lower to encourage return trips to Greenwich.

The staffs are amazing .warm welcome and always ready to attend to your request .the duvet is old with treading lines .the location is perfect

THE ROOM BED SHEET SEEMS OLD AND THAT DOESNT BRING OUT THE BEAUTY OF THE ROOM. EVEY OTHER THING IS OKAY. LASYLTY WHEN NEXT AM BEEN ALLOCARTED ROOM . THE STAFF SHOULD LET ME KNOW THAT THERE IS A SPARE DOOR TO THE OTHER ROOOM WHICH IS QUITE UNUSUAL BEACAUSE OF MY SAFETY . I SHOULD BE THE ONLY ONE ACCESSIBLE TO MY ROOM NOT HAVING AN EXTRA DOOR WITHIN THE ROOM AND I HAVE NO IDEAL WHERE THAT LEADS TO BUT I QUESS IS ANOTHER ROOM.

quick and easy to check in, clean facilities, helpful staff, nice room but it could do with a bit of more space. I would not mind a single bed and more moving space around than the double I had and marginally walk along one side only, the other being immediately next to the wall.

I had booked a single bedroom since I was on business travel alone. I was given a room which had the possibility to become interconnected with an adjacent room; the in between doors were of course locked. However the sound insulation was not existent; I could hear the TV playing, the people talking, snoring, coughing, their phones ringing as if we shared the same room. I slept very badly through the night. I was not expecting this from Hilton.

The room is clean, the bed is very comfortable, the breakfast is good, and the location is very close to the train station. I have stayed at the Hilton several times, and it has always been a pleasant experience.

I've stayed at Hilton a few times in the past and I recalled that usually everyone was friendly and welcoming. However, this time, the experience was not as pleasant as my previous visits especially since I was staying from another Hilton a few days before coming here. The staff is polite, but not particularly friendly for this one. During check-in, I understood the need to be made aware of the rules and regulations, but after a long flight and commute to the hotel, the staff spoke to me in a slightly aggressive manner. This has never happened at any Hilton I've been to or at any other hotels I have visited.