The service was professional and fluent, the staff was helpful and the facility was very clean. The breakfast menu was satisfactory and tasty.

The breakfast lounge should be larger as it is not in line with the customer capacity of the hotel, and there are occasional waiting times.

Me and my husband stayed for two nights on our mini-moon in London, and upon arrival to our room the staff had left a bottle of wine and some truffles on the desk, as well as a handwritten note to congratulate us on our marriage. Such a lovely surprise which definitely elevated our experience from the first moment. The room was spacious, clean and quiet and the breakfast just amazing. Location wise it couldn't have been more perfect, not far from Hyde Park and subway station only a few minutes' walk from the hotel. Staff very friendly and helpful. We made some amazing memories from our trip, and will definitely be coming back to this hotel in the future.

Fabulous location! Close to Westfield shopping center, good restaurants, easy transportation, hair salons, supermarkets, everything you could possibly need on your vacation. It was clean and comfortable. The bathrooms had shampoo, conditioner, lotion, bath gel so no need to pack that stuff. There was a small fridge and a kettle station with coffee, tea and biscuits replenished daily.

You could hear the sounds from the neighboring rooms. Doors opening, closing, footsteps in the corridor, even footsteps above you. There should be some USB ports in the rooms too. The electrical outlets in the rooms are very limited and with the need to charge devices nowadays the electrical outlets definitely need to be improved.

Lovely quiet location with a really pleasant view. Easy to get to on the tube (we used Shepherds Bush station) We are both vegans and breakfast was amazing! A selection of plant based milks to choose from as well as Plant based; yogurt Croissant Pancakes Sausage And lots of other lovely choices such as watermelon, granola or traditional cooked breakfast options to eat for breakfast. Powerful hot shower, and nice smelling shampoo conditioner and body wash provided. The beds and pillows were clean and comfy and the blackout curtains made it super easy to have a lie in too.

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Before seeing the hotel IRL, I found the low Booking rating of 7.0 and a (for London) very easonable price/night as low odds for disappointments. So, to my surprise I found myself liking the hotel quite a lot. Breakfast was generous, rooms bright and with no funky smells, a good bathroom. Moreover the staff was beyond serviceminded and caring. I attended a conference at the hotel that was flawlessly catered by the hotel staff. Location? Eastbound, Holland Park Ave in itself was nice, with bars, restaurants, shops with a boutique touch. Getting in to central London, Central line worked fine. The Shepherds Bush tube station and the Holland Park Station are both 4-500 meters away. The first is neighboring the shopping mall Westfield. All together: a positive surprise!

It's the Hilton an iconic name in hotels ideally situated for Westfield shopping centre or for travel into the city with a station literally across the roundabout staff were very pleasant and even when we mentioned about a faulty tap it was dealt with in literally minutes nothing was to much bother and a plus for me was a deep bath had everything you may need iron,iron board hairdryer mini fridge and aircon If you download the app you can get a list of rooms to choose from which is a nice touch and you can check in online and checkout We were there for a show at the Apollo which is a short walk if bout 30 minutes with plenty of food and drink places on route or outside hotel to eat

There wasn't much not to like but I will be picky considering the price you pay per night but considering your in London and the Hilton price was reasonable Our room was dated the desk had seen better days shower wasn't very powerful but it did the job The room had an adjoining door which I personally didn't like as we were a couple not a family Breakfast was ok it's like all big hotels buffet style As I said I'm being picky would I stay here again yes I would

Had a lovely stay at this hotel for a short city trip. All the staff was extremely professional and accommodating. The rooms and facilities are a bit dated, but all functioning as they should and very clean. The breakfast service was very smooth and had a great variety of choice. The location is perfect for tourists visiting London for a few days. I would recommend this hotel to others!

The hotel could use some renovating, but this is honestly out of hand of the staff, so all and all nothing to complain about!

Very friendly and helpful staff - hotel reception quite busy when I arrived, I could see straight away that were polite and patient even when the guests they were dealing with were being difficult. They were so helpful and friendly, which, to someone like myself, travelling alone, makes a big difference. I was unable to stay for a cooked breakfast, the alternative of a take away breakfast instead was explained which I collected the following morning, it was far better than expected, very good contents. My room was warm when I arrived, unlike some hotels which seem to be economising on heat sometimes, this was lovely.

Nothing comes to mind, overall I thought it was an excellent place to stay.

the room was good. location was excellent. it took me just five minutes to walk to the Westfields mall. the staff are very helpful and kind.

there were issues with whether my booking included breakfast. i had booked through a third party and breakfast was included. however, on the second day, i was told breakfast was not included and i had to pay an extra 19 pounds for that. it was however rectified after the third day but that was after i had spent an extra sixty pounds

The breakfast was excellent. The location was good being so close to tube and shopping center. However, when I extended my stay, I was forced to change rooms and was given a deplorable room. It was changed upon request to a better one but it involved a lot of moving while I was sick with sinusitis.

The crew in the bar area were very rude. They acted as if they only cared for themselves versus the customers. Two younger men were very arrogant. One blonde lady was just as bad.