The service was amazing , I really love the style of the hotel,felt Like I was back in 1989 but in a good way, the decor was classical the service was also classic old worldly. I absolutely loved it Special mention to Abby from the kitchen she is absolutely amazing , her service was so special , she was so kind attentive just overall great Another one was Douglas so professional with a hint of humor, he kept my kids in stitches from laughing, very informative about the area. Well rounded and just amazing person Carol from customer service made sure to find out how our stay is and if we needed anything and if we were satisfied. Elephant hills your staff is amazing , the make the whole stay just absolutely great

Nothing everything was great

Smiles from the staff, always. Nothing was too much trouble. A comfortable bed, lots of hot water for a decent shower and a huge choice of hot options, pastries etc. for breakfast. The grounds are beautiful and we could see the spray from the Falls from our room but were not bothered by the noise of the many helicopters closer to the Falls. Shuttles into "town" on the hour with lovely aircon as it was hot and humid. Lots of options for outings in the area - the day trip to Chobe is a must.

The fact that we didn't stay longer!

We absolutely loved the beautiful nature around the hotel. The staff were amazing, so warm and friendly. The view of the Falls from our room was wonderful. Bed and pillows were comfortable, towels great and breakfast fantastic.

Everyone talks about the hotel bathrooms being tired. I must be the fussiest person when it comes to bathrooms. Yes, I agree, they need an upgrade but the water pressure was great on the shower, lots of hot water, fresh nice towels and everything worked. I’d take this little inconvenience anytime to stay at this hotel in the magnificent grounds.

Stunning scenery, amazing view from bar and restaurant. Lovely and attentive staff. Very quiet and peaceful. Decor is dated but clean and absolutely fine.

I dont recommend the airport pick-up transfers, as they group passengers, and immigration is so slow that it could be a long wait for everyone. Driver was pretty mean and intimidating when I asked to get a taxi instead to avoid the long wait for other passengers (family was tired from a long journey).

Our stay at this resort was very pleasurable. The outlook over the falls is beautiful as are the surrounding grounds which were immaculate. The pool area is a bit out dated but still comfortable with ample loungers and shade. Our room was also outdated but very clean and comfortable. The bar area is very nice with a great outlook when sitting by the windows. The restaurant, including breakfast area, is lovely and airy. Food was great and staff were friendly and professional.

Very friendly staff and amazing facilities.

Very disappointed with the Activities counter - I had confusion over an online helicopter booking which the Activities desk said they could not assist with, so I rebooked with them and on arriving at our flight, discovered we had now double booked. Now both parties are refusing to refund me for one of the bookings!

This hotel decorates African traditionally nice. It sections into different wings of buildings, which may perplex people if firstly arrived. But the room for each is neat. Picturesque exterior views.

Poor soundproof , could be noisy at night,cuz there’s an artificial fountain outside of the room, locates in the middle of the whole building. It keeps working all the time, accentuated during nighttime.

As vegans, we always worry if there will be food for us. The executive chef offered to prepare a meal for us every time we ate at the restaurant and it was all prepared with care and it was delicious. The staff was extremely friendly and kind. The view is exceptional.

The hotel starts to age but it was still an extremely positive experience.

Great service, very friendly and helpful staff. Shuttle was very good and we could align with the driver on pick up and drop off location, that was very appriciated. It was clean and had everything we needed, beautiful surroundings. Rooms were a bit older style, but didn't matter to us as everything was clean.

You just have to love everything about this resort! It is absolutely amazing. We spent a week here and enjoyed every minute. The staff was exceptional, helpful in every possible way and extremely friendly. They made us feel at home. The room was always super clean and comfortable. The buffets were amazing. Really lovely food and drinks. The free bus shuttle that departs every hour is so handy! Special thanks to the drivers Jefita and Trymore, always on time to drive us back from town. Also thank you to Trinity the front office manager

Absolutely nothing. Everything was perfect.