I loved the location and the lovely spacious room. The staff were all so helpful and friendly. I also liked the view from my room.

I didn't like having to pay a higher nightly rate after needing to extend my stay for a couple of nights. In all l ended up staying 7 nights. I also opted to have no housekeeping only fresh towels once for the duration of my stay. I do this for environmental purposes but l think this should be rewarded in some way as it must save you money as well.There certainly should be some incentive either cheaper room rates or some other appreciation. I always try to stay at Oaks hotels as l always enjoy my stay with you wherever l go.

This place was great. We got an ocean view room with beautiful sunrises. We were near the action but no noise. We were able to go on many day trips from here—Kuranda and the waterfall, Harley’s Crocodile Park, the Great Barrier Reef boat, Palm Cove, and walkable to many oceanside restaurants. However, our favorite restaurant was the rooftop restaurant at the hotel. The view was wonderful. Everybody got off the elevator and took a picture. At 5 pm, thousands of bats flew by for a daily show. That was very cool. We liked this hotel and Cairns so much that we stayed an extra eight days.

We couldn’t stay longer.

The room was comfortable but carpets are never a good thing nowadays. The beds are comfortable and there is ample cupboard space should you wish to unpack. The bathrooms are a great size and the toiletries provided are of excellent quality. The rooftop restaurant has a wonderful view and the staff are kind and friendly. Although the food is average, it was an easy experience. The location is excellent!

Having guests pay for extra coffee pods though was a surprise and should really be included in the room charge and daily clean. The curtains also smelled a dusty and getting to the blinds was a slight mission each night. Not an ideal set-up.

This is a very nice mid-tier hotel which is centrally located in Cairns and very close to the harbor. The staff is very friendly and eager to help. The rooms are spacious and very clean.

I was on the 3rd floor and could hear noise (chairs moving) from the rooftop bar. So this is a problem. The rooftop bar has amazing views, but the food is of low quality (close to junk food). Excellent option for drinks, unless it rains. The morning shift staff were more knowledgeable and easier to work with. Don’t expect any particular luxury. However, good value for money especially if you book last minute or directly through the hotel (don’t use booking).

This was hands down the best stay in Cairns in every aspect they ticked all the boxes. We recently stay at the Hilton and I was disgusted in everything they did they were rude the place was rundown and leaking. When we entered the Oaks we were greeted by warm friendly staff who did everything to make us feel welcome. The rooms were lovely, quiet and comfortable. The breakfast on the roof level delightful. I would say it was outstanding service and accommodation. We are locals to the area and shall be returning here whenever we come into town.

There was nothing to fault

Great siutation and location. Very close to harbour and all amenities. Importantly, also very close to the big public swimming pool (wich also means no need to have one in the hotel). Great view from the terrasse, where also breakfast was served. Good breakfast (a la carte, no buffet). At the same time not noisy, comfortable beds. Very clean!

My room did not have a proper window, just a window opposite a wall that was 50 cm in front. Light fell in via a funnel. For that reason, unable to tell what weather there is. Also, not a lot of light coming in, always needed electrical light. Also, my room rate did not include room service (which had not been so transparent to me at the time when I booked). In my case, not problem, as I only stayed for 2 nights.

Location

The dragging of chairs from the rooftop. Being on level 4 right underneath. U pay top $$ for an ocean views to listen to noise.

Fabulously furnished and in a brilliant location. This was one of the only relatively modern hotels I could find in Cairns that didn’t cost a fortune. The lady who checked us in was so lovely but unfortunately I can’t remember her name! It was nice to get such a warm welcome. Lovely view from the rooftop bar as well.

The only thing I could fault about this hotel is related to breakfast. There is an a la carte breakfast menu available with various options that you can purchase as if you were going to a cafe but when you have breakfast included in your stay, you are limited to a few options and only either tea/coffee or juice - not both. I’ve never seen this in a hotel before as you are still paying for it so I don’t understand why options should be limited. Not great service when you can’t get juice and a tea/coffee.

Great location for lagoon and marina point, beds was super comfy. Ideal location for all the bars and resturants, and tour pick ups.There is a McDonald's outside the hotel but there was no noise or impacted the stay so do not be put off by that. Staff were friendly and helpful and lift was security coded to stop outside access to rooms if not staying. We had a Seaview which was great. Worth a stay if in Cairns.

We had a Seaview 4th floor, lovely room however windows could have been cleaner but didn't really impact the view and beware 6am resturant staff moving tables for a short while on the floor above 5th floor rooftop resturant which was a bit annoying.

Rooms were clean and beds were comfortable. Location was nice for quickly getting to the marina for morning excursions. Breakfast on the rooftop was enjoyable each morning.

We travels with 4 other couples and all of our shower drains would randomly plug up and begin flooding the bathroom floor. There isn’t a lip from the shower to the floor and the water would flow out. Also upon check in, they informed us of a “computer error” and told us the ocean front room we had booked was sold out. They did put us in a similar room (no ocean view though) and compensated us the difference and well as free breakfast each morning.