The pools, grounds were all gorgeous. It was well maintained, easy access to town. Great value for money and plenty of room in the apartments.

Permanent residence weren't happy with our occupancy, especially with the children who ranged from 2 - 11 and asked us to keep the noise down from he children, even when they were swimming in the pool. Being on holiday they are excited, a little over zealous and can be a little noisy. It was a family reunion for my 70th birthday and my daughters and grandchildren all travelled from different parts of Australia to be together to celebrate. It put a bit of a strain on our stay trying to make sure the kids didn't make too much noise.

We had an amazing stay at the lakes resort in October 2024. The pool water was heaven and so nice for the kids to play in! The only part was because it's so hot the air conditioner in the loungeroom didn't really keep the room cool but other than that we had an amazing stay and will definitely return!

Reception closed on weekends. Thai restaurant mainly serves fried food and hot food so in the heat it was lovely but not a great combo. Cafe at the back of the resort not advertised properly. Really needs a better on-site restaurant. Not close to local city centre so you need a car to get around. The local IGA was the best supermarket to go to and don't even think about walking from the resort in the heat especially with kids. Too hot! We had an amazing stay otherwise!

The facilities such as the pools, BBQ areas, restaurants and bars were great. Staff were very friendly and helpful. Property is only a 40 minute walk or 10 minute Uber from the city centre and only a short drive to other tourist attractions. The second room we stayed in was nicely furnished and very clean.

The original room that we were put into was poorly furnished, very dirty and of a very low standard. When we brought this up with management and showed them photos they were able to accomodate us and move us to a better room. Although this was great of them I was left unsure as to why we were put in such a poor room in the first place.

The space and location were both great

Had no idea how to get in at first. Contacted the phone number and was told they will call me back in the interim asked some random who directed us to the lock box. Thankfully found the keys as still no call back by the time we checked out after 4 days! The aircon didn’t work in the room and lounge area. The drains in the shower were blocked and hardly drained. The kitchen had a very strange stagnant water smell. The fridge was leaking and defrosting and most of our Christmas food went off as a result. Attempted to contact the support number multiple times and no answer at all. Also sent text messages and no response at all. Pretty disappointing considering the price we paid to stay there and no communication whatsoever.

very clean and had all facilities provided

when did booking it advertised ground floor but when we arrived it was 2 lots steps to go up with no lift-husband bad knees and back, had to carry luggage, food etc and I had back surgery -reason for trip-so without lift terrible. arrived too late to ask to fix if at all possible, surgery 7am-before office open. Car park squeezed into corner also bad post surgery trying to squeeze into spots to pack up with doors half closed.

The Lakes Resort is in a good location to the north of Cairns CBD and close to the airport. In a secure gated resort, with a selection of swimming pools and an onsite Thai restaurant. The one bedroom garden view room was comfortable.

Kitchen utensils were insufficient with no microwave containers. Bedroom ceiling fan not working on all speed settings.

The room was great. Loved the kitchen and utensils. The living room was excellent with the smart tv which was handy for watching movies. We loved the aircon too kept the room nice and cool. Loved bring able to do our laundry. Good private and safe parking

Our room had 1 full roll of toilet paper and a used roll that was nearly finished so wasnt quite enough for the 2 days we spent there. The plug for the bath was too big so we couldnt use the spa which was a little dissatisfying especially when you have to really leap over it just to get into the shower. The bed only had a flat sheet so when we needed a blanket we had to light mink blankets which smelt really dusty and dirty. The walls are quite thin so we could hear our neighbors kids but not too much of a low.

Room was great. Much larger than we expected. The kids love the pools and walking around the complex. The Thai restaurant is a must to try. Food and staff were great.

The resort it's self is a bit run down and getting in and out of the uncover carparks was very tight. Reception didn't really know much about the running of things and seemed quite confused when asked any question. In her defense she was young and may have still been training?

The two bedroom apartment on the ground floor opened up and had direct access onto the pool. Well appointed and very comfortable.

Carpark roof leaked during heavy rain and deposited a calcium like substance onto the car. Reported to reception who allowed us to park in another carpark spot. Swimming pool is in direct sunlight all day, water temp was more warm than cool in mid December.

Pool great and security into property very good.apartment spacious but as a bit misleading as sounded like 2 bathrooms when only one. However cost per night probably reflects that.

Needed more than 4 plates and 4 sets cutlery. Not enough dishwashing powder supplied when so little crockery and cutlery. It meant washing dishwasher after every meal. Had to request more sachets as a consequence. If supposed to suit 4 people this was poor.