Excellent location the tram is directly outside so close to the beach and pac fair shopping centre. Casino and other shops very close . Beach is close. Beautiful clean large size rooms and good little kitchen. The staff were Betty helpful and lovely! The ocean view was amazing !! I love the personal spa in the room and how quiet the actual room was. The balcony was so nice to sit and watch the sunset

Just some clear instructions on how to use the ammenities like washing dryer machine and coffee machine and microwave… some info on how to set water temperature on spa and shower .. took a while to work out but other than that all perfect :)

I managed to book one of the very last rooms late on Friday afternoon,.when I finally arrived to check-in at almost 9pm there were still people arriving without booking and being advised that the hotel was booked out tonight & already for tomorrow night- so I was unfortunately only able to stay the one night definitely would have stayed longer if I could have! Was told at check-in The spa in my room was out order but the lovely receptionist told me she would allow me access to the outdoor jacuzzi (that had already closed) for the next hour during the remainder of her shift due to my room spa being broken.. I took her up on the offer and enjoyed a lovely 30min spa. Thankyou to the receptionist who's name I can't recall - you werr certainly a highlight of our stay!! Rooms fabulous

Best views, of the coast. Close to beach Overall nice stay. Nice staff

What bothered us was a bit of a funky smell in the room, so we had to keep the balcony door open once arriving in the room and also sometimes during the night to get some fresh air in the room. Which was kind of dissapointing considering the price we paid for a sea view room. I also don’t know how we would have handled the smell if the outdoor temperature would have been higher. (Because it seemed to come also over the AC).

I liked the view from both balconies. The bathroom was spacious, and the kitchen was very easy to use. Overall, my partner and I had a wonderful anniversary weekend away together in the Gold because of our stay at the Oaks Surfers Paradise.

It was just the spa bath in room 1215 that the jets didn't work; that's all that was wrong with staying at Oaks Surfers' Paradise. The TV in the bedroom, Netflix, and other smart apps didn't work even though we were connected to the internet.

no breakfast available unless you went to the Crowne Plaza that was adjoined. So this was not a problem at all. Staff were super friendly. The room was fine, plenty of space with access to Netflix etc. if you put your account details in. The view was good from the 17th floor. Place was clean and tidy.

Nothing not to like really. We wanted a room and got one. If you want glamour you have to pay for it.

Good location. Across from a tram stop. Great big room. Room layout works well. Terrific reception staff. Especially the staff at the mid-afternoon shift on February 9th who kindly allowed us to have an 11am checkout the next morning, due to our time constraints. Again, thanks very much :)

An issue with the plumbing to the shower in our room. Noisy pressure problem in the pipework. Just a noise issue which the staff have been notified of. No big deal.

Comfortable room with good view of the Gold Coast and ocean. Large room with good facilities, comfortable bed, sofa and well equipped bathroom with spa bath. It was very quiet with very little noise from other rooms or outside (when balcony doors closed). Foxtell on TV was good also. Staff members doing check in and check out were lovely especially the one for check in.

TV remote did not seem to work, foxtell remote did but TV would not turn off with that. After having shower there was water on the bathroom floor from the shower even though the shower door was closed.

the staff are amazing especially the lady at the front counter.!! Accommodating for all our needs she’s such a beautiful soul!! I have recently lost a baby and needed a heat pack heated up and there was no microwave in the room and she offered to heat it up for me. Give her a raise! You don’t find many selfless people like that anymore!!! Rooms are absolutely fantastic

I have nothing to complain about at all !

We had a lovely stay for my partners birthday. The view from our room was beautiful. I want to compliment your receptionist Rachel. She checked us in and was so professional and friendly and made us feel very welcome from the start. Her service was ex exceptional and I would like her to be recognised for this. You have a great employee to represent your hotel. Thankyou Anuschka Hof

N/a

Friendly staff. Beautiful room. Super location. My son who is only 8 felt comfortable and safe. I loved it. We will be back. Big thanks to the front office team who remembered names, we’re always friendly and professional. Well done. I work in the industry as a GM so I’m extra critical but I couldn’t fault anything.

Nothing. 10 out of 10.