I liked how new the property was and the location was convenient to the train station and walking distance to an Aldi as we didn’t have a car. Staff were helpful with our room move.

There’s no staff manning after 9pm. If you have a balcony on the street side all you can hear is the buses parked alongside the main road so unfortunately it’s not a nice noise to sit out on your balcony too (they’re there all day, you probably could request to be on the other side of the property for less noise on your balcony). When we first checked into our studio room - the shower leaked terribly bad and since we were there for a while we realised it would be a problem, luckily they were able to move us and got an upgrade of a 1 bed apartment which we honestly needed the space being there for 4 nights so we very much appreciated that. It’s a shame they don’t have a pool or a bar etc because it’s a spacious property!

The room was clean and comfortable. Parking was convenient in the pay garage beneath. The bed and mattress was very comfortable.

A small pod coffee machine in the room would have been welcome. Only a couple of sachets of instant and one small container of milk in the refrigerator. Would like choice of a couple of softer, lower pillows. The key card appeared to auto disable at 10:am the next morning whilst I was transferring luggage and my semi disabled wife to our car. ? Luckily a cleaner had left a door ajar so I could return for the last piece of luggage. No extended check out time; even though I'd asked for it the night before.

Property inviting, bed comfortable. Good to open the windows but NoFlyScreen, 1 mosquito. Nice quiet. Set up fairly well..fairly new property.

Bathroom tap was loose. Could be an issue for people visiting if not addressed. Refrigerator leaked, due to probably needing defrosting. When my husband wiped water coming from fridge he was not happy see dirt on the floor under chair he sat on..he saw that,when wiping water from fridge which went on floor. Other than these things which can be sorted, all was comfortable. This is not complaining, just advising staff, as all can be sorted.Thank you, lovely staff.

Staff were very kind, got a little gift in the room upon arrival as well. Very clean and plenty of parking available in the immediate vicinity. Only a few minutes walk to the main street in town.

There was a few little things - the aircon is positioned immediately in front of the bed, no matter how I tried to adjust the louvers I copped a decent breeze even when on low, so had to turn it off. I’m a very light sleeper so these would only apply to other light sleepers. When I tried to have the aircon on the first night, the green light from the aircon wall control illuminated the bed which kept me up. Just finally, it is near the train station, of which trains do pass through all hours of the night and seem to have to toot their horn, as well as the rail crossing bells dinging.

Our trip to Ballarat was beyond our expectations, mainly because of Quest. It was a clean, newly built property and worth getting a 1 bedroom instead of a studio. It is very close to the station (obviously) but also within walking distance of the central area where you can visit local restaurants/cafes and museums. My hubby and I love to be able to cook during our trip so we can save money on food and we truly love having complete kitchen facilities in the room.

We tried to work out to turn on the oven but we couldn't figure it out. I'm sure the staff would be able to help out with that straight away, but we were not bothered too much about it.

located right near the centre of Ballarat. A two minute walk to the train station and a slightly longer walk to the centre of the city, Very quiet with double glazing and the apartment stayed pleasantly warm despite cool nights.

Happy with every aspect of our stay. Reception staff very cheerful and courteous. Secure parking under the building with spacious bays. Everything looking new, Spacious balcony to our unit overlooking a well maintained garden

This is one of my best hotel experience during the trip in Australia. The room is vast and clean, and all equipment is in very good condition. The beds are comfortable. The staff is friendly and very helpful. I am really glad to choose Quest for the last two days in my trip in Australia.

Not many food choices nearby, but if you have a car, that would not be a problem.

The location was just what we'd been looking for in the perfect location, and the room was clean and beautiful. But best of all was the staff - we accidentally left a wedding ring behind, and due to serious illness we were unable to return to collect it. The ring was sent to us and received safely and I cannot express the relief. I would like to thank whoever found it for returning it safely and for the staff of Quest for going above and beyond to return it to us, it wasn't part of their job but they did it anyway and we're endlessly grateful. We'll definitely be repeat customers!!

When I arrived, I was unable to locate my wallet. I searched the car and found it finally. I think the gentleman in reception's name was Breandan. He was fantastic and very patient. I actually was telling friends about him today. He would have to have the highest rating in Customer Service I've ever experienced. If possible, I would like you to pass on my congratulations to him, please. He is amazing! Once we got to our room there was a note and chocolates. I've stayed at a lot of hotels in my line of work and Quest would now be a 7-star. Thank you so much. We will be back. Helen Nihill Room 211

Loved it all.

Familiar and has everything we need. Close to everything we like including breakfast and dinner options, easy access to the Lakes and Gardens.

Dishes needed to be washed by hand as previous guest hadn’t cleaned them and dishwasher didn’t clean them properly.