The staff is incredibly friendly, creating the feeling of „coming home“, extensive tea selection at breakfast, and coffee menu, all coffee is freshly made and proper Kaffeehaus quality. The bar menu is reasonable with a small but very well chosen wine selection of locals like Mayer‘s Gemischter Satz, bar staff was friendly and chatty but not into one’s face and happily served us strudel (with hot custard) despite the kitchen been closed. The location is just perfect, a quiet street just around the corner from Ringstraße, easy access to all the sights, most within walking distance.

Great breakfast with several options and great hot chocolate and coffee. The room was spacious, comfortable and clean as expected. It is close to main attractions, but far enough to be out of the tourist confusion.

Some people in the staff were not so welcoming, arguing about small things such as when I let them know that the location at google was wrong and the taxi had a hard time finding the hotel (and the guy insisted I was wrong about it and complained that I got my phone to show him) or when two of us arrived at breakfast as asked for a table of 4 since two friends were joining us and they insisted us to sit at a two-people table instead although the room had several other tables available. Not sure what was the reasoning, but it almost spoiled the experience there... Fortunately, others were kind and helpful. The gym is super simple (we gave up exercising there) and the sauna was not working when we stayed there.

The location was perfect, so near all places of interest. Walking distance to the state opera, and from there everything close by.The hotel itself is beautiful and very grand. The staff were more than helpful and accommodating, nothing too much trouble. The breakfast was plentiful with lots of choice, a real winner. An added bonus was the bar area with an lovely bartender, who made outstanding cosompolitans !!!!

Only the pillows on the bed ...just a teany bit too soft....but hardly a huge problem...I should have asked for different ones but I just made them comfy so didnt bother them !!!!

This is my fourth time with this property. Words fail to express my appreciation for the experience. Everything is perfect. Professionalism at its best. The location is ten minutes walk from all sites of interest, breakfast is superb, the room is spotless and comfortable and the premises are welcoming and accommodating. The staff is friendly and helpful. Value wise the best choice for an exceptional stay in Vienna . Highly recommended.

We were fortunate enough to receive an upgrade, unsought, which meant we had a suite. It was really beautiful and comfortable, and although we overlooked an urban street, it was quiet! But Vienna is an incredibly calm city despite its population. The room had everything needed for comfort shower spacious, a massive bath was also in the bedroom (which could be sealed off by double panelled glass doors), and the tvs were good sizes.

Nothing. Everything from the fine breakfast, to the friendly staff, was terrific. We used both German and English to communicate

We thoroughly enjoyed the beautiful facility, extremely comfortable and spotlessly clean. Excellent location to get to know Viena: not in the midst of mass tourism areas, but a short walking distance from beautiful and vibrant Karlsplatz and its public transportation node. The service at the hotel was very efficient, professional and discreet. Great breakfast by all standards! Our room (junior suite) was big, well furnished and well equiped, perfectly quiet. A GREAT place altogether! I would go again without thinking twice.

One should be aware that this is a large facility which also receives tourists traveling in groups. It can be a nuisance, for instance when you happen to want to have breakfast when a group has invaded the breakfast room. Some travelers might prefer smaller establishments which don’t receive groups.

The breakfast and location were just perfect.

This was one of the best hotel experiences of my life (and I'm 59 years old). The hotel is perfectly situated for a city break - ten minutes walk from the city centre but in a quiet side street. The staff were welcoming, friendly and helpful. Questions were dealt with immediately and with courtesy, and a minor problem with a window blind was sorted out efficiently. The hotel breakfast was of excellent quality and included in the price - given that breakfasts per person in decent hotels can be around the 30 Euros mark, and a good breakfast was essential to making the most of the city sights, this was an important feature of our stay. We were also delighted to be upgraded to an even better room than we had booked (indeed, a suite - it was my wife's 60th birthday) and the gift of a free bottle of fizz to celebrate my wife's birthday was much appreciated. Probably needless to say, the room was scrupulously clean, the bed was very comfortable, and housekeeping was top notch. In short, the hotel's excellence made a key contribution to a truly wonderful and memorable stay in one of the most beautiful cities in the world.

I cannot think of a single thing about our stay that in any way made me or my wife unhappy.

"High-quality hotel with excellent standards. The hotel is located on a quiet street and is close to major attractions in Vienna, with just a 10-minute walk to the city center. The rooms were spacious and comfortable, and the hotel staff was extremely friendly and happy to assist with any questions we had. Breakfast was excellent. We only stayed for one night, so I cannot comment on the variety of breakfast options. Please note that there is no parking at the hotel itself. However, there is a parking garage affiliated with the hotel a few minutes’ walk away. Alternatively, street parking is available in nearby streets, but be mindful of street signs."

Kaiserhof Wien is simply fantastic! It's a hidden gem among Vienna hotels, located on a quiet street but within 20ish min walk to concerts and museums. The front desk and cleaning staff are the friendliest and most helpful! The room is super clean, and the beds are comfortable. I am definitely going to come back to Vienna and stay at Kaiserhof.

A slightly better variety for the breakfast fruit and veggies. The pastries, breads, and coffee are delicious.