Big room, quiet, and very comfortable. The location was perfect. The city views magnificent. To me is always a plus, as I like to feel like I am in the place.

I asked for an airport pick up, but no one showed. Nonetheless, the train is fine and fast, just four stops from the hotel (metro).

Good location, comfortable room, good breakfast.

I have stayed at this hotel every time I go to Vienna and was surprised to see how much the prices have skyrocketed after my 10 year absence. I wish they had a low-cost plan for a one-person stay.

the location , food , facilities and staff ( thanks mainly the manger of reception )

in the begining we got a room that the bathroom was not clean and not expected from this level of hotel , when we complain the reception magager , handle it seriosly and provide us a better room , show good service and atitude

location, breakfast and cleaning

do not buy the rooms with view since there is no actual view. you will see only walls

The location of the hotel is perfect, near metro station and other public transportation as well as near lots of landmarks and places to visit. The breakfast is excellent, with variety of goods (sweet and salty). The room was comfortable for 2 persons and the hangers were adequate for their clothes.

The plumbing of the bathroom need maintenance (leaking faucet at washbasin and all the sink counter was constantly wet), the door of the shower needs better insulation so that the floor does not get wet when the resident finishes his shower. The matress of the bed needs replacement, since it sunk in the middle.

Room was lovely and spacious, had all the facilities you need. Nice views and the staff were very friendly and accommodating. I especially liked you could opt out of room cleanings everyday but that if you needed anything you could just phone reception and ask. Very quiet as well despite being right in the centre of town. This is the second time I have stayed there and I would happily return.

The only thing I thought was annoying was that the main mirror for doing your hair and makeup had no table next to it and if you put a chair in front it blocked the hallway to the toilet. Not a big deal but considering the space in the room a small dressing table with mirror and outlet would have made it just perfect. I did love the full length mirror it's just not as practical for doing hair and make-up in.

Friendly staff and great location. It's within walking distance from the shops and attractions. Breakfast is very good.

The iron board was small and flimsy with a wrinkled cover that would leave wrinkles on your clothes. The corridor leading to our room (on the second floor) had two steps which made it a bit inconvenient to carry your luggage as you'd have to carry it down and up the two steps. Although that wasn't an issue for us, it could be a challenge for people who have physical limitations with lifting suit cases up and down the stairs.

Perfect location, in city center, very good breakfast and comfortable room

We had a pleasant and relaxing stay in great location. Breakfast in the room was far more preferable option versus going to breakfast room and we chose such an option.

Although we had to specifically ask consecutively to clean our room , our room was not cleaned, bathroom not cleaned although was previously used, dust flying around inside the room (not vacuum cleaned throughout all duration of our stay) , table inside room untouched/uncleaned(throughout whole duration of our stay). House Manager to please pay more attention to cleaning room staff for the comfort and safety of Hotel guests. On the checkout day since morning there was no hot water for several hours and no one from reception desk notified about issue with hot water. I had to personally announce to reception desk lady when we were on our checkout about this issue and the lady said this was general issue which was known to hotel staff but to our regret no one notified to guests.

Comfortable room and bed. Great shower and bath. Staff excellent and location fantastic for all sights and shopping. Breakfast and restaurant very good!

Breakfast was very expensive. Much better to go down the road to Cafe Aida! A couple of things could be better in the room: soap container was empty, no bath mat, but those are small things…