Location, very good room space, availability of parking under the hotel

For some rooms you need to take 2 elevators and sometimes you need to use the stairs for one floor.

The hotel is in the centre of Vienna, 3 minutes from Stefansdom, 4 minutes from Wiener Staatsoper, everything (like dozens of restaurants and Konditorei) is in walking distance. Wonderful staff at the reception. Parking is not a problem, the garage is nearby and covered and the entry of it is just in front of the hotel! We got an upgrade we appreciate it a lot, the business room was spacious with a sofa and small table with chairs. Wonderful! Our room was on the first floor, sound proof windows guaranteed a perfect sleep. The bed was comfortable. There were two washbasins for two people in the spacious bathroom and a completely separate toilett. Parquet on the floor, nice curtains. Very classic and elegant, but not like for old people. The whole thing is fresh and new. Breakfast costs 25 EUR / person but worth it, this was great and wide choice of everything (caviar for example which I have not seen in hotels for years). Try the freshmade pancake. I suggest the hotel for those who really want to feel the ambit and ethos of Kulturstadt Vienna.

Absolutely nothing.

The whole experience from checking in. The air conditioning was already on when we entered our room and as it was 30 degrees plus on the day was appreciated. Our suitcases were taken to our room for us. A taxi was booked and waiting for us in the morning to take us to the airport. Bar open till late.

The seating in the bar is all low sofas and maybe put some other seating in as well.

A very spacious room with a wonderful view of one of the most beautiful squares in Vienna's historic center. The interiors are a bit dated and minimal, but the room maintains that historic Viennese charm.

The location is perfect! Close to one of the best pastry shops in the city, just steps from the contemporary art Albertina Museum, practically in the center of Vienna. An excellent starting point for walks in any direction.

Great location, in the old town, walking distance from most museums and cathedrals. The hotel was very clean and beautiful. The staff helpful and friendly.

The hotel’s accessibility could be improved. Stairs with a ramp at the entrance but no automated doors. Even within our room, there was a step leading to the toilet and another to the bath, which made things more challenging. The doors were quite heavy as well, which was a bit difficult for me to manage independently. The hotel is located on a busy and very noisy street — while it was lovely to occasionally hear street musicians playing outside, the constant noise from people shouting was less enjoyable. Unlike other places we've stayed recently, there was no in-room coffee or tea station, which we did miss.

Had a wonderful stay at this beautiful historic property !! Staff was helpful and friendly , room was clean , spacious and comfortable , A/C worked well making our room nice and cool . Breakfast was exceptional ,a buffet served in a lovely sun room with a view of the fountain in the square below ..The buffet with a nice variety of hot /cold items and beverages ,they even had caviar and champagne .Location of hotel was perfect to walk to tourist sites, shops and restaurants . Would stay again if we visit Vienna !!!

no complaints ! everything was great !

Central location, bathroom with heated floor, small kitchen facilities.

Even asking for a large double bed, and saying it was a honeymoon trip, we were offered an apartment with two large single beds!😵😵😵 Kiosk on the street of this hotel has one of the worst, but worst, visits I have ever received around the world. We sat at one of the kiosk tables in the street in front of the hotel to have a drink and a beer and get so tired of waiting, got up and left. The waiter attended people from the street and did not attend to us. Slow and bad service.

Excellent, central location, close to sights, transport hubs and shopping. Large rooms, with parquet flooring and solid furniture. Relatively new, firm-ish, memory(?)-foam bedding - possibly my best experience with hotel foam beds! Well appointed bathrooms. V good breakfast, with fine variety of central-European choices. It's important I think to know what you're getting here. Some sources report that this is a 5* hotel ,and so some might think that they're going to get the international-level 5* experience, with eg spas, gyms, fawning flunkeys, etc. This hotel is more of an old-fashioned, upmarket 4* perhaps.

Room windows are difficult to open & close - stiff handles/mechanisms. Windows whistle in strong winds. Absurdly bright bathroom lighting; poor bathroom ventilation. Period room double-doors are great, but presumably make the installation of electronic room keys difficult (there aren't any). No kettle in room, though perhaps would be available on request(?) Corridors might benefit from some redecoration; carpets might benefit from more frequent vacuuming. Some of the more esoteric breakfast options could be labelled, though the staff are helpful and would presumably be able to identify items if asked! Also, the publicity photos on this website are definitely misleading/dated re breakfast choices.

Hotel Ambasador is ‘old-fashioned’ in the best possible way. Great location, friendly staff, excellent breakfast, impeccably clean. I would especially like to commend Rima from the reception for her warm smile and kindness, as well as Mr. B (I don’t know his last name), the porter, also very kind and helpful.

Although the bathroom has been fully renovated, the design of the shower cabin causes water to splash and flood half of the bathroom, making the floor slippery. This isn’t a complaint about the hotel, but rather about the architects. I believe something should be done to address this issue.

Good location with clean and comfortable rooms. Staff mostly friendly and helpful, would stay again.

An alarm went off at 6am due to an ‘electrical fault’. When we called to reception there was no answer. Also, at check in, we’d requested a quiet room on a high floor away from the lift. Initially they allocated a room on the first floor literally off the hotel bar?! When we refused that room, they quickly managed to find another on the 5th floor. There are no kettles in the room on arrival, but the reception will supply one if you need it.