Most things went very smoothly. Staff very friendly, smiles all round, and efficient. Rooms very clean and comfortable as were the entrance, corridors and lifts. Good standard breakfast, staff replacing dwindling stocks efficiently, and a pleasing quality of cutlery.

Two single duvets on a king size bed were a matter for comment among the group and the heat retaining synthetic pillows created mild discomfort and irritation. Initial placement into the darkest of interior facing rooms with twin beds when a large double street facing room was originally booked and paid for, but this was very quickly and efficiently resolved by Julia who was in attendance at the reception desk. Thank you Julia, my gratitude remains with you.

The Hotel Royal is in the historic Vienna City Centre, surrounded with restaurants, supermarkets, metro, stores, and steps from the major sightseeings. The room was big, no carpet, a good size bathroom, very good shower , fridge, coffee maker and tea in the room. Comfortable bed, pillows and everything clean and spacious. The staff were very nice and polite. I didn’t have breakfast at the restaurant, but the Italian restaurant was in a beautiful place in the hotel. I highly recommend and I will be back again next time I plan to visit Vienna.

Every thing was just fine.

This is an amazing location for visiting the sights of Old Vienna. Everything was within walking distance or easy to access by taxi or public transportation. Staff was most helpful and kind. Hotel restaurant made life easy for dinner on one night and breakfast was very good.

The bed was as hard as a rock. I slept well enough because we were always tired but they need new and better mattresses. The day we arrived it was 99 degrees. The hotel has AC but the room was a bit stuffy when we arrived. The desk clerk gave us a fan to get us through the day. Thankfully the weather was much better the next 2 days.

The hotel is in an excellent location close to all tourist attractions and many famous cafes and restaurants near it. Its location is excellent for those with young children, as you are in the middle of the lively area and if they feel tired you can return to the hotel. The breakfast is wonderful and varied, with everything young children need, with an Italian style. The room is medium in size, but I liked that the sofa was opened and a mattress was placed, so my children slept on a bed and not a sofa, and everything so clean .Also, the soundproofing in the rooms was amazing. There were repairs and excavations throughout our stay, but you didn't hear any sound in the room, only when you left your room. I want to talk about my personal experience, our flight was canceled on Sunday and they took all our luggage, I called the hotel from the airport just to make sure they had a room available to receive us especially since we have children, and indeed they booked the room for us, we returned to the hotel, and on the reception there was a lady with short black hair and glasses who was very nice to us and actually booked the room for us and we were surprised that she gave us the same room and provided us with the basic needs because it was Sunday and everything was closed, when we arrived to our room we found small biscuits on the bed, it meant a lot to me after waiting for six hours at the airport and returning to the hotel as if it was our second home, it was a wonderful last day for us with a lot of feelings, and we will definitely return to the same hotel

Nothing

Super location for exploring downtown Vienna, very friendly service, lovely breakfast. Also dinner was nice, we eat once at the hotel downstairs restaurant.

We stayed in a room with a recently upgraded bathroom which was very beautiful but, unfortunately, the distance from the toilet seat to the sink cabinet is really under any standard and you have to think twice where to place your legs when seated ;-) Also, the cord of the hairdryer placed in a drawer was so short that you could not dry your hair standing up but would have to sit (on the mentioned toilet seat, with your legs folded). Perhaps these issues could still be addressed because otherwise, the renewed bathroom was really stylish!

From the moment I arrived I was met with Julie who had a pleasant welcoming smile. She took my bags for me as I had arrived early and room was not ready then she gave me a map and got me sorted for St Stephens Cathedral and the shopping streets. I had read reviews about the beds being uncomfortable so I said to Julie that I had numerous back surgeries. Lo and behold an extra bed topper was put on my bed with extra pillows. There was tea and coffee in room. Next for evening shift comes Kim. Again nothing too much for her ,I had misplaced my charger for Austria and my phone was dying. Lo and behold Kim got me one. I had gotten wet on the Fri as it really rained so I was cold and again extra bedding given. There were gentlemen at reception too but i wasn't dealing with them but they were very pleasant as you came and went. As for the restaurant downstairs ,only fantastic, All in all a wonderful experience,very central.

I have nothing to complain about. Room was big ,even though I was facing a busy day with mc Donald's across,once windows were closed it was fine. Housekeeping changed towels every day, tea coffee replenished.

They gave us a terrible room, with a bad smell inside. We only spent the first night there and asked for a change and the room was a thousand times better. We think that the first one they gave us should not be offered to anyone.

They gave us a terrible room, with a bad smell inside. We only spent the first night there and asked for a change and the room was a thousand times better. We think that the first one they gave us should not be offered to anyone.

Ideal location of the hotel, in the city centre ! We liked the hotel, and liked the room we stayed in. The staff is very polite! We liked living in such a beautiful location in the city. Wry close to many attractions, walking time about 1-15 minutes . We wholeheartedly recommend a trip to Vienna and a stay at this hotel.

According to our taste preferences, it would be nice if the beds were softer. The beds are very hard, and you can feel the springs of the mattress, which caused me physical pain. We are very grateful that the hotel accommodated us and gave us an extra blanket to put in two layers on the mattress, due to which it was a little more comfortable to sleep, the springs no longer dug into the ribs so much.

As everyone says the star of this hotel is the location. You really couldn’t beat it. We were upgraded so our room was very spacious. The room was very dated but that’s not a problem for me as I like a bit of character rather than a bland modern room.

I hate to appear negative because we very much enjoyed our stay but there are definitely certain issues which I can’t believe management haven’t dealt with seeing how they appear in a lot of reviews. Firstly the shower over the bath is not great. I wouldn’t like to have mobility issues trying to get into it. The AC is not strong enough especially when the temperature was in the 30s outside. And while a soft pillow might suit some people it doesn’t suit me and I was told that’s all they have unlike in Bratislava where in a hotel half the price they actually offered a choice of pillow types.

Front Desk super friendly and helpful and hotel well located, in particular a lady that unfortunately I don't know the name. As working as front desk I really appreciated their service and good welcoming. Good breakfast with some vegan options available. For no doubt I would love to come back.

Housekeeping should pay more attention to the cleaning. The bin in the bathroom was not empty on the check-in day and one coffee capsule was already empty but I only noticed on check-out day (not charged of course).