I like this type of hotels with some ancient vibe when I travel to Vienna, rather than the modern hotels. Several advantages for this hotel: location: very close to Stephensplatz, I like to be in the center of the city so I can walk without using a transportation; cleanliness and comfort of the room; exceptional breakfast.

The initial room was very spacious and clean. The location was perfect with plenty of bars and eateries around.

Our initial room although was on the top floor and street facing, was very noisy and no block out curtains so very light. After the first night we asked to change and got a much smaller room but it was quiet and as no view was darker. The breakfast was pretty average.

The staff was excellent

Breakfast was just OK. It would’ve been nice to be able to have ordered fried eggs or an omelette.

What a wonderful hotel! We have stayed in accommodation all over the world and Hotel Kaiserin Elisabeth is up there with the best. Perfectly located in the heart of Vienna with very comfortable rooms and a lovely breakfast each day. However, what makes the hotel one of the best in the world is undoubtedly the friendly and helpful staff. From the wonderful assistance received from the reception staff prior to and during our stay to the staff in the breakfast room and the young men who helped me with my bike and our luggage, they all had the same friendly and helpful approach to making sure our stay was as comfortable and hassle free as possible. Thank you everyone at Kaiserin Elisabeth Hotel!

Everything was all we could hope for. The staff in particular deserve full praise. They take real pride in providing 5 star customer service. Special thanks go to Bilana - our room attendant - who 'went the extra mile' on a day when I was feeling ill and unable to leave the room until late afternoon, long after she would normally have serviced it. She offered to come and service the room anyway and I really appreciated that as many hotels wouldn't have done that.

My flight arrived early in the morning, and I was told they'd be happy to store my luggage til check in at 3. They saw that I was tired and invited to rest in the lobby. A half hour later they came and told me my room was ready! What a life saver! I loved my room-- super high ceilings, thoughtfully furnished and ultra clean.

I really did like everything! I highly recommend this hotel. So centrally located but on a quiet side street off of Kartnerstrasse.

The staff were all so lovely. The location was perfect, just moments away from Stephansplatz and the U-bahn. The room was very comfortable and bigger than I'd expected for a single room. The hotel was charming and it felt like a home away from home.

The AC unit randomly made crackly/banging noises, which wasn't great in the middle of the night. Also, the blackout portion of the window dressings didn't cover the entire window.

The hotel is incredible. Whenever I go to Vienna I prefer staying there. This time I stayed in a single room which was spotless clean and big. It had a sitting area with a study desk and Tv unit adjacent to the sleeping area which had a comfortable bed, a wardrobe and a big bathroom. The bed sheets and towels were of very good quality, shiny and clean. The staff are always really helpful. They helped me to reserve tickets for me and my guests for the Mozart Concert at Musikverein. The location is especially very good almost all city attractions are within the walking distance. What I really love about this hotel is the breakfast which is rich, tasty and served in a fantastic dining room with elegant silverware, linnen tablecloths and fine porcelain. You feel like an aristocrat living in another century in the past. I strongly reccommend it to those who likes being in the heart of the city.

A very pleasant older-style hotel just a few metres off a main traffic-free shopping.street. The Stephansplatz U-bahn station is less than a minutes walk from the hotel. The staff were all very friendly and helpful, especially Katerina on the night shift while I was there. The water pressure in the bathroom was excellent with ample hot water at all times. The lift was remarkably fast with practically no waiting time. Not a little box like some older hotels.

The room got rather hot during the night so I turned off the heat in either the bedroom or the bathroom and opened a window a little. A digital bedside clock was missed, as fewer people wear a wristwatch these days, relying on mobile phones and laptops for the time. Not very convenient at sleeptime however. A tea/coffeemaking set-up in the room would be good too.

Excellent location, it was easy to find and get to places. Super clean room with a big bathroom. Air conditioning was really effective, which I appreciated in the middle of July. I felt like a royal at the hotel's breakfast, which was great. Helpful staff.

Tea kettle & cups would have been nice to have in the room. The bathtub/shower handles took some time to learn how to use.