Could have been a bigger room - we had already stayed in this hotel in a much more spacious room! We need space because my husband is doing his regular daily yoga exercises. We enjoyed the tea/coffee making facilities and the small fridge in the room! Hotel location is just perfect for us! Unfortunately sauna facility is not available any more in this hotel! Very friendly and ready to help staff! We did not have breakfast in the hotel - we considered it was absurdly expensive! There are many other more reasonable priced breakfast offers in the immediate vicinity!

I suggest it would be nice and highly appreciated by the guests if the hotel offers coffee/tee for free in the lobby for the incoming and outgoing guests. A coffee/tee machine with paper cups would be a perfect and a warm welcome/good-bye for arriving/leaving guests this season (cold/rainy winter). I really like the "umbrella rent machine" in the lobby! We stayed in room #459, the beds were very comfortable, good size and clean bathroom with a tub! This room is facing to one of the most busy multi-lane roads of the city and it was very noisy despite the window with modern technology.

Location was great, very near a main station, hence travelling within Vienna was great. Ample choice for breakfast which was very good.

Furniture was a bit outdated for a 4-star hotel. No air-conditioning in the rooms. No kettle to have a cup of tea / coffee. No bar in room was available. Toiletries (eg. showergel) were not topped up during the stay. Keycards did not always work. Lights went out in one of our rooms and technician said that we only had to use EU adapters when infact we use EU adapters as we live in the EU - they knew there was a fault because as soon as I gave room number they knew where the fault was.

Located next to Westbahnhof U Bahn metro station and a tram station and opposite the station mall made it easy to get to and from. Also being a short tram ride from Schonbrunn Palace was a bonus - so location is a big plus. The room was very quiet as it overlooked the internal courtyard rather than the main roads

Having to queue with many others to check in at about 10pm was frustrating (although the guy at reception handled us all professionally and as quickly as he could). In addition, to have to pay 23Euros a night just so the room would be upgraded to include a mini fridge and a kettle did seem excessive. Didn’t try the breakfast as the additional 25Euros per person was better spent across in the mall shoppers area

Location is excellent! Staff is kind & helpful, they really do their best for the guests! Rooms are nicely furnished and cleaned! We are returning guests for many years, but this was our first stay since Pandemia (COVID-19). We experienced some changes: hotel lobby is nicely refurnished (modern), the sauna is not available any more and breakfast is operated separately from the hotel (inside the hotel at its usual space) by an independent vendor, so price of breakfast is very different (much more expensive) that we used to pay for it before! So we had our breakfast in the close neighborhood!

High price of breakfast! My husband missed the sauna!

Wahzma and Eva at the reception were very nice and helpful. (I have stayed in this hotel before and in probably 10-12 others in Vienna, which is my favorite city.) .

The only thing lacking was something that is usual in Austrian hotels, i.e., water kettle for tea and/or coffee. I sorely needed this when I arrived in a cold Vienna after 6 pm after a long international flight. But for this, my rating would have been exceptional in each category.

Location. Plus the bed was super comfortable. Room was designed well. Coffee shop was good

Complimentary tea and coffee making supplies along with the electric pot should have been there. It's quite basic amenities and have to be compulsorily provided by you in all room categories. Also one iron for clothes is required as clothes need to be ironed again after travel and one cannot get all clothes dry cleaned again

The location The hotel was perfect for what we wanted

The bar staff were unable to cope with the amount of people and got quite stressed. We waited a long while to order our speciality coffees and of her own volition she brought us out two ordinary coffees as she did not have the whipped cream for the Irish coffees. The whipped cream in a speciality coffee is one of the main ingredients (apart from the whisky and the coffee) she should have explained and asked if we be would be happy with just coffee? We would have been able to give full marks on all the sections of the survey

The personnel were great, kind and friendly. The location is great. Big green garden with a fountain. Fair price per value ratio.

Too open space room, charging ports far from bed. No discretely light above the bed. So basically it would be great if you have some curtains between beds just for a tiny privacy. Usually hostels have 2 story beds, with curtains. It would be great if every bed has its own small night stand. The shower room needs some kind of lock.

They let us check in early. They were very kind..the breakfast is good but nothing more than that. The dining room staff is dedicated and efficient. Clean rooms, comfortable beds.. He is a parent with two girls. We got a floor with two rooms and it was excellent.. We would love to come again

The chef is not kind

The staff was very accommodating to our requests. The room was decently clean. Very central it was a perfect home for the 10 days we were here.

The only thing is the house keeping sometimes didn’t replace our spoons but that is it, it was a great hotel decently priced for what it was!