The staff were extremely welcoming, the hotel was a good price, the room was clean. The extra request prior to check in was followed. First time visiting the area and staff were helpful with information. The use of the secure room to leave our luggage for a couple of hours after check out was a big help. It was quite during the night hours. Staff on hand 24/7 which was very reassuring. You made our first trip to Brussels stress free with a comfortable stay. Will deffinatly stay again in the near future.

I have no complaints. Staff were excellent. The only thing that would of been a added bonus was if there was a kettle in our room but that didn't impact our stay as there was coffee machine at reception for a small cost to use.

Breakfast was quite good and good value. Location was very good for access to walking areas of Brussels. The staff were helpful in arranging a taxi for departure.

We arrived too early for our room. But we were offered an already available room if we agreed to pay EUR30,00 for a Membership Club. I consider this charge unreasonable and rejected it. We left our baggage and went out, and when we returned at about 2.30pm none of the staff at the desk took any action to advise room availability until I approached the desk at 2,55pm. The attendant said "oh yes your room is ready". A more proactive approach would have been appreciated.

The location of the hotel was ideal. Not only was it within walking distance of the city centre, but the metro was conveniently located so further destinations like the Atom or Train Station were accessible. Though they had told us that we had to pay to check-in early, when we arrived before noon, this was not a problem. The room is small, but convenient and what we needed for a short stay in the city.

You get what you pay for. A lot of additional luxuries are paid for, like renting an umbrella, leaving your luggage after check-out, checking-in early. My partner asked the bar for a glass to drink the beer he had bought in the hotel store, but was told he needed to buy at the bar to get a glass. All of the above is not bad, but it something to be aware of. Something also to be aware of is that Brussels seems to have thin windows because you can hear everything outside, not only in this hotel but other buildings too.

I asked for a quiet room, and I got a perfectly quiet room, not a noise to disturb my sleep/work! The location was perfectly convenient with easy access to metro stations (and it allowed me to discover an area of the city I didn't know well). Staff was welcoming and smiling and made me feel that I was in good hands. The room/bathroom was a bit small but I was alone in it so it was comfortable.

A bit more space (e.g. to do my yoga session) would have been nice. No view as the room was looking onto an internal courtyard, but quietness was more important than the view during this trip so fine.

Friendly staff, clean and comfortable room, convenient breakfast times, good and safe location (walking distance halfway between city center and EU institutions, close to super markets, restaurants and shops), easy and quick check in/out procedures. excellent for short business stays.

road works around the hotel which complicate walking access with a suitcase in hand but it is not linked to the property. Noisy staff at breakfast having very loud conversations in the bar area on the second morning which wasn’t the ideal set up at 6.50am

Excellent location (great restaurants and bars are just a few minutes of walking away. Good service and attentive staff. Easy check in and checkout. A big plus is a small store for basics in the reception area (water, beer, soft drinks, snacks, toiletries).

Noise levels can be quite annoying due to doors being slammed in the morning (up until noon). Coffee at breakfast leaves a lot to be desired for - meaning it is bad (though I've had worse in a few other hotels).

The location was excellent, walking distance to all main attractions. Chose this option because it was moderately priced in the area. The room was tiny but fulfilled all needs for a comfortable stay when all we needed a comfortable private room for night and didn't want to spend more time there during the day. The room is very tiny but functional. The location and comfy beds are the best part of this place.

No issues really. Functional tiny room. In a city like Brussel, can't expect more for this price.

Good location and breakfast.

One of the staff ruined my stay .. She is very unfriendly . The black lady on the front desk very friendly and accommodating but the other one that work in the morning should not be in the front .. I told it to her abouth my experience to the other staff .. She knows who is this lady I’m referring to. Great little hotel .

Place, cleanest, service, breakfast

One member of staff (can not recall her name but checked us into room 223) was lovely! Informed us of the festival at the palace and we attended! Super engaging and friendly and we thanked her for informing us of the special day in Brussels. Housekeepers also friendly during stay and were engaging on the corridors

Other staff dismissive and not engaging or nodded when asking questions no verbal responses. Hotel room had no drinks facilities such as tea or coffee which on travel was unusual