The apartment was perfect. The reception staff was very polite and helpful .

The breakfast staff were terribly rude. We thanked them every time they collected the plates from our table, they looked at us angrily and grumbled. Although we entered the restaurant at 9:30 a.m., at 10:03 a.m. they did not allow us to have an espresso, citing that it is past 10 a.m. and we are no longer allowed. It's the second time we come to this hotel and these people from breakfast and they make us never come back. He behaves as if he would do you a favor!

We absolutely loved our stay at Panorama Hotel. This was our first visit to Bulgaria, and since our flight arrived quite late—landing at 3 a.m.—we were initially worried about late check-in. However, the communication with the hotel was excellent. They reassured us that we could arrive at any time since the reception is open 24 hours. The receptionist who greeted us on arrival was amazing—so friendly and helpful! She even assisted us with booking a taxi for our departure. The service throughout our stay was truly fantastic. Breakfast was a highlight for us. We particularly enjoyed the homemade honey, yogurt, cakes, and the delicious Banitsa—it was all incredibly tasty! The coffee was excellent as well. A very kind gentleman in the dining room ensured all the guests were looked after, which added a warm and welcoming touch. Our room was on the 4th floor and had a stunning view of the sea—such a treat to wake up to that every morning. The bed was the most comfortable hotel bed we’ve ever slept in, and I especially loved the pillows!! The location of the hotel couldn’t have been better. It’s just a 2-minute walk to the beach and about 10 minutes to the center of Varna. There’s also a convenient little supermarket nearby, as well as the fascinating Roman bath ruins—so much to explore within walking distance. Don’t miss a stroll through the beautiful Sea Garden nearby; it’s a lovely way to spend an afternoon. One unique experience during our walks was seeing so many adorable cats around. We noticed many kind locals feeding and playing with them. If you’re an animal lover, consider packing a little food for them—they’ll appreciate it! We’re already planning to return to Varna early next year, and we can’t wait to book this wonderful hotel again for our stay. Highly recommended

Great staff at reception, helpfully and polite.

Breakfast is poor, personnel in the restaurant need more training on their job, as well as on interacting with non Bulgarians..

Hotel has great location, 2 minutes from the beach (however the free beach hotel provides is far not the best comparing to the others if you just start walking to the left side), and about 15 min walk to the city center. Very comfortable beds and nice linings. When booking I asked for the room with balcony and we got it (however the balcony is common for 3 rooms with only 2 chairs there). We were allowed to leave our baggage on the check our day and take a shower on the sauna room. Rooms with sea view have really amazing view (we didn’t have a sea view room).

The hotel beach is quite poor comparing to the other beaches a bit further. The breakfast room was somehow not welcoming, with tables full of dirty dishes on it and at 9.30 am it was already very difficult to find what to eat.

Clean and nice hotel close to the beach. nice staff.

Quite expensive.

Very large room, with a comfortable and large double bed. Good breakfast with plenty of options, including a lot of pastries - we especially liked the cheese and spinach warm pastry pies, which were amazing. We were able to have our car parked at the property, but I think advance reservation would be useful since the indoor garage space seemed small.

We arrived late and didn't know how to access the parking / garage so it was a bit difficult to park nearby in order to wait to be directed to a parking place. Finally, we left it on the sidewalk just in front of the hotel and one of the hotel staff drove the car in the garage after we checked in.

Excellent location, 3 minutes walking distance from the public beach. The rooms facing the Black Sea offer a spectacular sunrise view. Spacious and clean rooms, comfortable beds, spot white bedsheets and all range of toiletries. Breakfast is very good. They serve an amazing local cheese and spinach pie. The hotel staff is very friendly!

A tea & coffee station or a kettle in the room would be useful. Some of the towels could use a refresh. For a light sleeper, windows are not very soundproof and you can hear the morning traffic.

The location is ideal for our needs, within walking distance of both the event venue and the beach path, which features numerous bars and restaurants. The room overlooks the sea and the main street, yet noise was minimal. Valet parking was convenient and efficient. The breakfast selection was excellent. One minor suggestion would be to include a cappuccino machine, as the current coffee machine lacks this option. The reception staff were exceptionally friendly and helpful. When we inadvertently left our toiletries bag behind, they promptly arranged for it to be sent to us by courier, which we greatly appreciated.

Nothing

Fantastic location and friendly staff. Our upgraded room was truly superb. Spectacular views of the sea from two separate glass doors onto balcony. Lots of space with large sofa and desk for working, and very warm on a cold day. The lobby bar was comfortable and well arranged for a chat over coffee or a glass of wine. And maybe most impressive of all was the buffet breakfast, which was the best I have ever had. Not only because of the huge choice , but also because so many of the choices were local specialities and home made. Thanks so much to the chef, and all the staff, for their work to ensure this hotel really can claim to be ‘the’ place to stay in Varna.

I would have liked to have tea /coffee making facilities in the room

Stayed there for just one night on a short business trip. Booked a room with a frontal sea view and I completely enjoyed it. I arrived in the late evening and the sea with moon reflections was just beatiful, as well as the dawn and morning walk along the sea shore. The brakfast was very good although some picky guests could expect a bit more. The reception staff was friendly and pleasant in communication. Overall, I enjoyed my stay very much!