The SPA-pool facilities (they even have a yoga room!), the bedroom size and decoration, the terrace, large wardrobe, the house in itself, the art displayed in the house, the location of the house, the staff welcoming.

1. The breakfast quality and choice is poor and need to be improved especially at the asking price (for instance, the ham is really of a bad and cheap quality), we only went to the breakfast once for this reason. 2. The bathroom really need an update- eg: a toilet seat soft close system with hydraulic rotary dampers, heated floor, new shower box ( presently it feels like we re back in the 90s).

The staff/friendliness. Decor, room was very comfort

The pool was freeeeezing for the time of year. We were expecting heated facilities or a hot tub quality. If it was dead summer, it would have been refreshing. After walking around in cold rain, it was a surprise for certain

The property was amazing, staff were very helpful and professional. The location was great and very convenient. Will go back again. Thanks to all staff for looking after us specially when we had a medical issue. The care they showed and support we received was amazing and we are grateful. Thank you!

Perhaps including phone charging connections to the room would be helpful.

I can not say enough good things about this hotel. First, it is even more beautiful in person than in the pictures. You can see how every piece was carefully chosen to decorate the rooms and the common areas. The hotel is very clean, in every nook and cranny. But most importantly, the staff is superb, from the front desk to the housekeeping to the personnel in the restaurants. Everyone is so attentive, kind, and thoughtful. I would give it 100/10 if I could! Also, the breakfast is delicious. The location is pretty central but in a quiet area. They're very pet-friendly, offering dog beds and bowls.

Hotel is beautiful. The property is very well maintained with exquisite features in every corner. I have stayed at many hotels but this one really delivers luxury. The breakfast was nice. The spa lovely. The location is amazing as it is tucked away in the centre in a quiet road but within minutes you can walk into the heart of old town, run along the river, visit the castle and Old Town along with its many restaurants and bars. I would definitely stay here again. The food at the restaurant was exceptional. The little cafe at the front serves Cocktails and Fizz alongside small. bites when you want a snack in luxurious surroundings. The beds are extremely comfortable. I could not have asked for more on this 4d trip. The reception staff, restaurant and cafe staff all were incredible generous and ready to help all the time. Thank you all for a wonderful trip.

Nothing

The staff is really nice and trying to do their best. The hotel and the spa is sparkling clean. We enjoyed our stay in general. The location is central and quite near USA embassy.

The breakfast was really poor considering the level of the hotel, it’s not only about repetitive assortment of the products but also the quality, for us it was a bit disappointing. The elevator and the staff trolleys creates a lot of noise especially in the morning, it’s not nice to wake up from this noise on your vacay.

The hotel itself is a beautiful old building. Location was amazing- close to the castle, close to Charles Bridge and Old Town. Very walkable. Room exceeded our expectation, much bigger than pictured. Bed was comfortable. Chocolate in the evening. Breakfast was amazing with a great selection of food available. Prosecco provided with breakfast. They even had a cocktail hour with cheese and wine. The staff were very friendly.

Nothing. Just wished we had spent more time there. We were just so busy seeing all the sights of Prague, and didn't get a chance to enjoy their indoor pool or facilities or spa services .

Arrived in Prague--6.5 hour train from Krakow. We were warmly greeted in reception with a glass of Prosecco. Staff is courteous and attentive. The room is like the photos on the website-- but there is a vibe (sorry cliché) which exists in this 1517 building. We stayed in room 116 which was down the hall from a sitting room/solarium and probably my favorite spot in the hotel. Each afternoon they served wine and cheese. For location-- we could walk to all points of the city--good central location. Would stay here again!!!

The receptionist was kind and showed us around and to our room. The room was very beautiful!

Nada

Great location – quiet and safe, but also very central being just round the corner from the Charles Bridge. Everything about the hotel was beautiful – comfortable and elegant without being too exclusive. Breakfast was amazing – there was something for everyone and the room was super comfortable. The spa and pool were stunning and very relaxing. Really appreciated the turn-down service with delicious chocolates. Staff were attentive and friendly.

Could have been a little more information about the pool and spa – when I went down early in the morning there was no light in the sauna or relaxation area, but this was a minor problem.