The location of the hotel is FANTASTIC! It is less than a block up the street from the street market which we visited a few times and just a couple of blocks down the street from Old Town Square where most tours start. The breakfast was remarkable with so many options. The room was very comfortable. We were kind of surprised to learn that there was no air conditioning (being American and from the desert southwest - we honestly didn't think to look for that). But, even being there in late May, this did not end up being problematic. We headed out in the mornings and did not return usually until late afternoon. And the room was consistently comfortable. If you stay here, treat yourself to a meal at Kogo, the Italian restaurant that shares an entrance! It was FABULOUS!

The coffee in the room. There was only a hot pot an instant coffee that was pretty terrible and there were no sugar alternatives either in the room or at breakfast. Most of the other places we stayed throughout the Czech Republic, Austria and Germany offered a Nespresso machine in the room and sugar substitutes.

Location was excellent and the breakfast had everything you needed to start the day. Drop your key off before you wander for the day so no chance of losing it.

Hot water issues in the shower. There was lots of hot water but every now and then it would go super hot. Quite annoying

The hotel is at an excellent location, about 200m from the Old Town Square where the Astronomical Clock is located and 200m from the closest subway station. By subway, you can go to basically all the main attractions in town. There were many restaurants in the area around the hotel. Our room was huge and had a small kitchen to cook. The bathroom was renovated and all the rooms were really clean. There was free coffee and tea in our room. Beds were comfortable. Breakfast was really good, with many options. The only thing we missed at breakfast was fresh fruit juice (there were only instant ones). The staff was really welcoming and nice. In our room we found many free itens such as slippers, vanity set, sewing set, shoe sponges, shoehorns etc. The hallways always smelled like perfume. We received a voucher for free welcome drinks (beer) at a nearby restaurant.

Twin size bed blanket was kind of small. Maybe it would be good to swap for bigger ones. Breakfast could have fresh fruit juices, more lac free options (maybe yogurt) and maybe more cakes/pies.

Location was excellent. Located in the old town it was easy walking distance to many sites of interest as well as good restaurants and shopping. The room was comfortable and clean but we would have preferred a higher floor. Breakfast was very good with a range of options. It seems like a good place for families as we saw many with children at breakfast. The staff was friendly and helpful. It was a good value for the money too.

We were there during some warm Spring days and the room was too warm for sleeping comfortably. As it turns out, they only turn the air conditioning on in the summer. We couldn’t leave the window open due to noise from the street. The hotel provided a fan which helped a lot.

Location of the property is excellent! 5 minutes walk to the Christmas markets snd old town square. The staff are all so helpful especially the lady who checked in and checked us out. I couldn’t fault her. So helpful and friendly.

If I have to nit pick, the elevator was playing up that day. However, when I need it the most, it was working.

superb location in old town - all sights in walkable distance tasty and variable “Italian style” breakfast friendly and helpful staff clean and large room comfortable beds coffee/tea maker

the only problem is (not a fault of the hotel though), that Bolt/Wolt/Uber taxis don’t drop/pick you up in front of the hotel as the area is a pedestrian zone. So be sure to order a car to some street point and not to the hotel if you want to leave. With the help of google maps you find the hotel from the drop off point, where the car driver left you

This is an old school hotel with the most gracious staff. Room was very large, especially by European standards though a little dated (think pre-war decor) but we liked that character. Breakfast every morning was amazing with too many options! Made it hard to stick to any sort of good diet plan. Staff were all so kind and accommodating. Room, and hotel in general, were very clean. Location was exceptional, made it so easy to get to main attractions in Old Town. Only drawbacks for us was the street noise and the room stayed quite warm. By no means did this detract from our overall positive experience. Highly recommend this hotel.

- large room, super clean and tidy; they changed our towels and cleaned the room on a daily basis - the room (a triple one) has a small kitchenette, the hotel also provides free of charge tea & coffee - the breakfast is amazing - various, a lot of options to choose from, large room with enough space for all guests, the warm food and the dessert was different every day - nice staff, they helped us with everything we needed and even more: they offered 1) a voucher to a local restaurant - super tasty food with decent prices, 2) recommendations regarding boat trips and hop on hop off buses, 3) transport from and to the airport, eso - very close to all points of interest, only a few minutes walking away - honestly, I can’t find a sole thing that could have missed during our stay

- on the first day, the smell in the bathroom was not that pleasant, but after the first use of the shower, everything turned out just fine

We had a very large well equipped room with a very large outside area which we thought was a bonus, The breakfast selection was great with a mix of cold & hot so cant really fault

The large outside area we had with our room was at first a bonus, however in the daylight it looks over a very grey high wall and a large outside roof space that i think the hotel should decorate and have some colourful planting to make the most of it, that would certainly make the view a lot better for the guests, I also thought by the pictures the hotel had a roof top bar, it turned out it hadnt even got a bar never mind a roof top bar so again a little disappointed, However dont let that put you off as plenty nearby

Breakfast is excellent. Reception and staff are very helpful and politely professional. Room was big, high ceilings, and with plenty seating spaces and tables - important when you stay a week or more. Quiet enough despite old windows and being in centre of the centre :-) Bathroom was almost luxurious - really plenty space in the shower and outside of it, plenty posh toiletries and pleasant soft towels. Underrground parking for a fee is a great option, they also arrange Airport shuttle if you need it. Let me say again all staff - from receptionists to breakfast serving and room cleaning - just fantastic. Really good at their job. And I'm a picky customer.

Mattress oh mattress, the most important part of the room - one of the two beds in my room had a 'passable' mattress, while the other lost all it's support years ago. Such a well serviced and well positioned hotel - should throw some money for quality new mattresses, and it would be perfect.